Using KBC Sign in KBC Touch: FAQs

Got a question? We'll provide the answer.

Using KBC Sign in KBC Touch: FAQs

Got a question? We'll provide the answer.

1. What if I forget my secret code?

Don't worry. You can reset it again under 'Settings' in the app's left-hand menu. Keep your bank card and card reader (version 2.0) to hand for this.
If you're near one of our branches, our non-cash ATMs also let you set a new code. See how. Don't worry. You can reset it again under 'Settings' in the app's left-hand menu. Keep your bank card and card reader (version 2.0) to hand for this.

If you're near one of our branches, our non-cash ATMs also let you set a new code. 

2. How do I change my secret code?

You can change it under 'Settings' in the app's left-hand menu.

3. Oops, I´ve entered the wrong secret code three times and now the app´s locked. What should I do now?

Don't worry. Be sure not to uninstall KBC Sign from your smartphone. You can solve the problem in a number of ways:

  • Use your bank card and card reader (version 2.0) to set a new code under 'Settings' in the app's left-hand menu.
  • Go to a non-cash ATM at one of our branches to reset your code. 

4. The smartphone I use KBC Sign on has been stolen or lost. What should I do now?

Call 0800 65 65 0 at any time to block your KBC Sign account. As soon as you have a new smartphone, you can easily reinstall KBC Sign using your bank card and card reader (version 2.0). If you use our KBC Sign app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Mobile and guide you in activating KBC Sign (using your 5-digit KBC Mobile PIN).

5. I don´t see anywhere to log out. How do I close the app?

You do this the same way as you do for other apps on your phone (this differs, depending on whether you have an iPhone or an Android phone). The app deactivates after 20 minutes of not using it. If you want to use it again, you need to re-enter your secret code.

6. Can I uninstall KBC Sign from my smartphone after installing it?

No, you don't need to uninstall it.

7. I´ve mistakenly deleted KBC Sign from my phone. What should I do now?

Don't worry. Just install the app again using your bank card and card reader (version 2.0). If you use our KBC Mobile app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Mobile and guide you in activating KBC Sign (using your 5-digit KBC Mobile PIN).

8. I can´t manage to scan the QR activation code on the KBC Touch login screen. Is there a problem with my phone?

With certain models of smartphones, it's best if you scan the QR code from a little further away. Vary the distance between your smartphone camera and the QR activation code to get the camera to focus on the QR code.

9. Does my smartphone have to meet minimum requirements before I can use KBC Sign?

Yes. See the KBC Sign section of our system requirements page for more details.

10. Can I activate KBC Sign using a different smartphone from the one I used before?

Yes, you can. Just install the app on the other smartphone.
Note that KBC Sign can only be active on a single smartphone. Once your KBC Sign app is active on the new smartphone, you'll no longer be able to log in on the old smartphone.

Not found the answer to your question?

Just contact a KBC member of staff.

Learn more about using KBC Sign in KBC Touch?

Learn more about using KBC Sign in KBC-Online for Business?

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