Pay without using your bank card
Hold your smartphone close to the payment terminal
How do I pay with Android Pay?
1. Look for one of these symbols:
2. Hold your phone close to the payment terminal
Convinced?Download Android Pay
How can I get Android Pay?
Watch the demo
When installing Android Pay, you receive a verification code by text message. That’s why it’s important that we have the right mobile number for you. So, before you install the app, check and – if necessary – update the contact details we have for you using KBC Touch on your PC or tablet.
Android Pay works on all AndroidTM-smartphones with NFC running KitKat 4.4 or higher
Frequently asked questions
Where can I download Android Pay?
Android Pay is preloaded on some smartphones. If you don't have the app, simply download it from the Google Play Store. Android Pay works on all Android phones running KitKat 4.4+.
Which devices are compatible with Android Pay?
All Android phones running 4.4 or higher with Near Field Communication (NFC). Go to ‘Settings -> Networks’ to see if yours has NFC.
Do I need a Wi-Fi or Internet connection to make payments?
No you don't. Thanks to NFC, you can make fast contactless payments to other smartphones or payment terminals within a distance of 10 cm, without an Internet connection.
Which cards can I add to Android Pay?
Your KBC Bank Card. It's ideal for making all your small contactless payments. You'll first need to check in KBC Mobile whether or not your card has been activated for contactless payments. In a few months you'll also be able to add your KBC credit card or KBC Prepaid Card.
How do I add my card?
Open Android Pay and tap the + sign. If your phone hasn't been secured yet with a PIN, password, fingerprint or swipe pattern, Android Pay will ask you to do this before you go any further. All you then have to do is follow the instructions on your screen to add your card.
Which verification method should I go for?
Choose verification by text message. If you don't get that option or if the four-digit code that Android Pay shows you doesn't correspond with the last four digits of your mobile number, you'll have to provide us with your number. You can enter it under your contact details in KBC Touch or KBC Mobile (from October). Or provide it to your KBC Bank branch if you prefer.
I received a message that my activation code has expired. What should I do?
You'll need to remove your card from Android Pay and start again. You'll receive a new code to activate your card. Bear in mind that your activation code is only valid for one hour so enter it right away.
Where can I use Android Pay?
You can use it in any store displaying the Android Pay, Maestro or contactless payment symbol around the world, provided the payment terminal supports Maestro payments. Android Pay won't work in Belgian stores offering only Bancontact.
How do I use Android Pay?
Hold your phone close to the payment terminal for a few seconds. For purchases up to 25 euros, simply get your phone out of sleep mode. You can make three consecutive payments that way. Need to pay more than 25 euros? Unlock your phone with your PIN, password, swipe pattern or fingerprint. Your phone will beep or vibrate indicating that payment has been made and you'll see confirmation on the payment terminal.
Is Android Pay safe to use?
Android Pay generates a virtual card number so your actual card details aren't saved on your phone. Android doesn't use them to make payments either. Payments of more than 25 euros need to be authorised with a PIN, password, swipe pattern or fingerprint.
How can I keep track of my spending?
Your app will show your last 10 purchases. They're also displayed in your account's transaction overview in KBC Touch and KBC Mobile, and on your account statements.
What does Google do with my details?
Who do I contact if I need help?
Call the KBC Helpdesk on + 32 16 43 25 07.