FAQ electric driving

Frequently asked questions about electric cars, charging solutions and charging stations

FAQ electric driving

Frequently asked questions about electric cars, charging solutions and charging stations

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Do I qualify for an electric driving profile?

How can I find out if I qualify for an electric driving profile?

It takes 10 minutes tops to fill up a diesel or petrol car and you’re good to go for another 600 to 900 km, whereas it takes 10 hours to charge an electric vehicle with a driving range of 400 km – that’s quite a difference!

How can I find out if I qualify for an electric driving profile?
You qualify for an electric driving profile if you fully agree with the following three statements:
1. My electric vehicle’s driving range is more than sufficient for my day-to-day drives
2. I can charge my electric vehicle safely and efficiently, so I can always start my next drive with peace of mind
3. I can find an electric vehicle that checks all my boxes and is within my budget.

Does my electric vehicle have sufficient driving range?

One of the key aspects of electric vehicles is often their driving range; i.e. the distance you can drive with a fully charged battery without having to stop to charge your vehicle.

Together with the charging solution and the available budget, the range is one of the determining factors in the choice of electric vehicle.

The range of your electric vehicle, depends on:
• the usable energy capacity of the battery (in kWh);
• the actual consumption in (in kWh per 100 km), which depends to a large extent on driving style and driving conditions (for example, whether you have the heating or air conditioning on).

Table: the driving range depends on the usable battery capacity and the actual consumption

Use the following rule of thumb when choosing your electric vehicle:

driving range ≥ daily kilometres × 1,5

This way, your driving range will be sufficient for your day-to-day drives without you having to stop to charge your vehicle, even in winter when the heating is on or in summer when the ai conditioning is on.
·       If you drive 80 km every day, the range must be at least 120 km
·       If you drive 200 km every day, the range must be at least 300 km

Short-range electric vehicles are the best driving solution for urban environments, while long-range electric vehicles are perfect for longer motorway journeys, making them a viable alternative to petrol and diesel cars, even if you drive 50 000 km or more a year.

Do I have access to safe and efficient charging facilities?

When you drive an electric vehicle, you want to be able to charge your vehicle safely and efficiently, so you can always start your next drive with peace of mind.

The perfect solution: a home charging station.
A home charging station offers a number of benefits, such as charging at reasonable kWh rates, and being able to let your housemates, visitors and even your neighbours use it, whether in return for payment or free of charge.

If you are the tenant of a house or apartment, you will need to make clear agreements with the owner.

If you are the owner of a house or apartment, you will need to make clear agreements with the trustee.

Charging your vehicle at work and/or at public charge points
If your home is not suitable for the installation of a charging station, we recommend spending some time researching your options for charging your vehicle at work and/or at public charge points.
If that all checks out and there are sufficient alternative charging options available, go for it!

Be sure to factor in your day-to-day drives, battery capacity and actual consumption when choosing your electric vehicle.

Are there no or insufficient charging options available?
Or exceeds the cost of an electric vehicle your budget?
We recommend choosing a fuel-efficient fossil-fuel vehicle.

Can I find an electric vehicle within my budget?

The third and final aspect – budget – is where employee and employer both come into play. Your employer sets the budget, subject to a certain limit, which you can use to select a vehicle.

Check the rules on budget allocation in your employer’s car policy (fleet regulations).

Electric and plug-in hybrid electric vehicles

What is an electric vehicle (EV)?

The concept of electric vehicles is actually fairly straightforward. We connect a battery to an electric motor, add four tyres and now we have an electric vehicle.

Electric motor
Electric vehicles are powered by one or more electric motors.
Electric motors are powered by electric energy supplied by the battery.

Battery
Electric vehicles are equipped with a battery which supplies and receives direct current, whereas the public electricity network uses alternating current. To be able to charge the battery of an electric vehicle off the grid, every electric vehicle is equipped with a converter, which converts alternating current into direct current.

Battery capacity
The energy is stored in the battery. The battery’s energy capacity (or battery capacity) is expressed in kilowatt-hour (kWh) and ranges from 15 kWh to over 100 kWh.

Consumption
An electric vehicle’s consumption is expressed in kWh per 100 km and ranges from
10 to 25 kWh per 100 km

Driving range
The average range of a fully charged battery is between 100 and 500 km, depending on the battery’s energy capacity and on consumption.

What is a plug-in hybrid electric vehicles (PHEV)?

Combustion engines and electric motors
A plug-in hybrid vehicle has two engines: an internal combustion engine (generally petrol-driven) and a powerful electric motor.
A PHEV is very powerful because the internal combustion engine and electric motor can also operate simultaneously.
The vehicle has a low official fuel consumption (theoretically) and therefore also low CO2 emissions.

Battery
The battery can be charged in advance from the mains or at a charging station.

Battery capacity
Up to 34 kWh (i.e. a driving range of 124 km)

Driving range
Depending on the vehicle, up to 100 km can be driven entirely on electric power. Once the battery is empty, the petrol engine takes over.

What EVs and PHEVs are available on the market

To see which makes and models are available, browse the various car manufacturers’ websites
or check out the comprehensive database at https://ev-database.uk .

What do all these new ‘electric’ terms mean?

While you don’t need to be a tech expert to drive an electric vehicle and know how to charge it, it does help to know your way around some of the terminology.

What is the charging power of an electric vehicle?

Charging power is an important factor when it comes to electric vehicle charging. The higher the charging power, the faster the charging speed.

The following factors determine how long it takes to charge an electric vehicle at a charging station:
• The battery charger/converter in the vehicle:
o How many phases can the converter process?
o What is the maximum amount of current (in amperes) that the converter can supply?
• The charging station connection (number of phases and amperes) to the electricity grid
• The electrical home installation (number of phases and amperes)

The maximum power for charging an electric vehicle depends on the weakest link in the chain (in other words, you can only charge as fast as the weakest component allows).

Charging power is expressed in kilowatts or kW for short. 1 kilowatt = 1 000 watts.

What is the energy capacity of the battery (or battery capacity)?

Energy is power during a certain period of time and is expressed in watt-hours (Wh) or kilowatt-hours (kWh).

The energy capacity of an electric vehicle’s battery is expressed in kWh.
The battery capacity of today’s electric vehicles is between 15 and 100 kWh.

Example: the range of an electric vehicle with a battery capacity of 60 kWh and consumption of 15 kWh per 100 km is 400 km.

What is the electrical consumption of an electric car?

As with fossil-fuel vehicles, an electric vehicle’s consumption is expressed in ‘amount of fuel’ per 100 km, but instead of ‘litres’, the term used for electric vehicles is ‘kilowatt-hours’ (or kWh for short).

The average consumption of today’s electric vehicles is between 15 and 25 kWh per 100 km.

What is the charging time of an electric vehicle?

The charging time is the number of hours and/or minutes it takes to charge the electric vehicle’s battery from 0% to 100%.

The charging time depends on:

  • the battery’s energy capacity (in kWh);
  • the maximum charging power (in kW).

How is the charging time calculated for fully charging an empty battery
(linear calculation)?

battery's energy capacity in kWh / (charging power in kW × efficiency of 90%)

Example:

  • 64 kWh / (2,3 kW x 90%) = 31 h
  • 64 kWh / (7,4 kW x 90%) = 9 h 30 min
What is the charging speed of an electric vehicle?

The charging speed represents the number of kilometres of range added to the battery’s capacity per hour charged.

The charging speed depends on:

  • the maximum charging power (in kW);
  • the electric vehicle’s energy consumption (in kWh per 100 km).

How is the charging speed calculated?

(charging power in kW ×efficiency of 90%)/(consumption in kWh per 100 km)

Example:
(2.3 kW x 90%) / 15 kWh per 100 km = 14 km/h of 7 h 15 min. per 100 km

(7.4 kW x 90%) / 15 kWh per 100 km = 44 km/h of 2 h 15 min. per 100 km

Charging of electric vehicles

What charging methods are there?

No car can run without energy. Conventional cars get their energy from petrol or diesel, while electric vehicles get theirs from the battery. And the battery is charged off the grid.

There are three charging methods – or modes – for electric vehicle batteries.

Charging method AC or DC* Electric Energy Source Number of phases Charging cable
Mode 2 AC charging Regular socket Single-phase Secured
Mode 3 AC charging Charging station Single-phase or three-phase Secured
Mode 4 DC charging Fast-charging station Three-phase
Secured

*AC charging = charging with alternating current                
  DC charging = charging with direct current

How does charging at a standard socket work (mode 2)?

• Mode 2 – AC charging means charging using a standard household socket via a separate charging cable with built-in protection.

• Mode 2 – charging cables:
o The charging cable supplied with the vehicle
o A smart charging cable

• Maximum charging power = 2 300 W or 2.3 kW

• Charging time* for a range of 100 km = 7 h 15 min.

• Charging speed* = 14 km/h

* based on electricity consumption of 15 kWh per 100 km

Important note: Never use an extension cord.

How does charging at a charging station or public charge point work (mode 3)?

• Mode 3 – AC charging means charging at a charging station that is integrated into the electrical home installation.

• Mode 3 is used by public and semi-public charge points and is also suitable for charging at home and at work.

• The charging station is mounted on a wall or on a pole.

• Charging power between 3.7 kW and 22 kW

• Charging time* for a range of 100 km = between 45 min. and 4.5 hours

• Charging speed* from 22 km/h to 133 km/h
* based on electricity consumption of 15 kWh per 100 km

Tip: Always keep two charging cables in the electric vehicle’s boot:
o a Mode 3 charging cable for use at charging stations (public charge points)
o a Mode 2 charging cable (with built-in protection) for charging using household sockets

• The Type 2 sockets at a charging station and on an EV are not identical but complementary. As a result, the charging cable can only be connected on one end, even if both ends are Type 2.

• Certain electric vehicles are designed for three-phase charging. To be able to charge an electric vehicle at home:
o you must have a three-phase connection to the grid;
o your home charging station needs to have a three-phase connection;
o you need to use a proper charging cable.

Three-phase charging requires a 400 V supply. A transformer is required for a 230 V three-phase connection to enable three-phase charging (some electric vehicles can be charged using a three-phase charging station supplied with 230V, but then only two out of three phases will be used, resulting in lower power).
Whether you have a three-phase 3 x 230 V or 3 x 400 V+N is not an option you can personally select, as it depends on the electricity network in your street.

What does an EV plug and EV connector look like?
EV-stekker en EV-connector
What are the charging time and charging speed when you charge your vehicle at a charging station?

For instance, based on an electric vehicle with a battery capacity of 64 kWh and
an electricity consumption of 15 kWh per 100 km

Charging power 1 Charging time2 Charging speed3
3,7 kW 19h 15 min. 22 km/h
5,8 kW 12h 15 min. 35 km/h
7,4 kW 9h 30 min. 44 km/h
11,1 kW 6h 25 min. 66 km/h
17,3 kW 4h 05 min. 103 km/h
22,2 kW  3h 15 min. 133 km/h

1 Provision: the charging station and electric vehicle must be maximally aligned based on:
         o the number of phases of the electric vehicle’s converter;
         o the amount of current that the converter can supply.
2 Time required to fully charge an empty 64 kWh battery (linear calculation)
3 Charging speed based on electricity consumption of 15 kWh per 100 km

How does charging at a fast-charging station work (mode 4)?
Fast-charging station equipped with three fixed charging cables, each with a different EV connector: • Type 2  charging in mode 3 • CHAdeMO  charging in mode 4 • CCS  charging in mode 4
  • Mode 4 – DC charging means charging at a fast-charging station with direct current, in which case the battery is charged directly by the charging station, enabling significantly higher charging speeds than with alternating current
  • To be able to charge at a fast-charging station, the electric vehicle must be suitable for this purpose
  • Charging power between 50 kW and +175 kW
  • Charging time* for a range of 100 km = between 6 and 20 min.
  • Charging speed* from 300 km/h to 1 000 km/h

* based on consumption of 15 kWh per 100 km and on the vehicle’s converter
 

  • The charging cable at fast-charging stations is always permanently
    connected to the charging station. Since not all electric vehicles have the same socket for Mode 4 and not all electric vehicles are suitable for Mode 4 charging, many fast-charging stations are equipped with three cables, each with a different EV connector:
    o  CHAdeMO (Charge de Move) for fast charging in Mode 4
    o  CCS (Combined Charging System) for fast charging in Mode 4
    o  Type 2 for charging in mode 3
What determines the maximum charging power?

There are three determining factors for the maximum power when charging an electric vehicle at a charging station:

o  The connection of the electrical installation to the electricity grid
    * Single-phase or three-phase?
    * 1 x 230 V, 3 x 230 V or 3 x 400 V? If three-phase, is there a neutral conductor (N)?
o   The connection of the charging station to the electrical installation
     * Single-phase or three-phase?
     * What is the current (in amperes) per phase?
o    The on-board charger or converter in the electric vehicle
     * How many phases can the vehicle’s converter process?
     * What is the maximum amount of current (in amperes) that the vehicle’s converter can supply?

The weakest link in the chain determines the maximum charging power (in other words, you can only charge as fast as the weakest component allows).

Optimaal laadvermogen

Example 1: You have an electric vehicle with a 25A single-phase converter.

Which connection provides the highest charging power?
o A single-phase connection of at least 25A
-> The maximum charging power = 5.8 kW

What if the charging station has a 32A single-phase connection?
o The electric vehicle’s converter can only handle 25A
-> The maximum charging power = 5.8 kW

What if the charging station has a 16A three-phase connection?
o The electric vehicle’s converter can only handle single-phase charging
o The charging station can only supply 16A per phase
-> The maximum charging power = 3.7 kW

Example 2: You have an electric vehicle with a 32A three-phase converter.
Which connection provides the highest charging power?
o A 32A three-phase connection
-> The maximum charging power = 22.2 kW

What if the charging station has a 16A three-phase connection?
o The charging station can only supply 16A per phase
-> The maximum charging power = 11.1 kW

What if the charging station has a 25A single-phase connection?
o The charging station is suitable for single-phase charging only
o That single phase is suitable for 25A only
-> The maximum charging power = 5.8 kW

What are the charging power, charging speed and charging time for each charging method?
Electric energy source Maximum charging power*

Charging speed (based on consumption)

Charging time for a range of 100 km of 15 kWh per 100 km)

Socket (mode 2) 2.3 kW 14 km/h 7 h 15 min.
Charging station (mode 3) 3.7 kW 22 km/h 4 h 30 min.
  5.8 kW 35 km/h 2 h 50 min.
  7.4 kW 44 km/h 2 h 15 min.
  11.1 kW 66 km/h 1 h 30 min.
  17.3 kW 103 km/h 1 h 
  22.2 kW 133 km/h 45 min.
Fast-charging station (mode 4) 50 kW 300 km/h 20 min.
  175 kW 1 000 km/h 6 min.

* At a consumption of 15 kWh per 100 km.

KBC Autolease home charging solution

Why is a home charging station the optimal solution?

When you drive an electric vehicle, you want to be able to charge your vehicle safely and efficiently, which is why we highly recommend a home charging station. Using a home charging station has a number of advantages:
• Your vehicle charges much more quickly than when you simply plug it into a mains socket
• Charging stations deliver more power than a mains socket
• Electricity at home is cheaper than at a public charging station
• The electricity consumption is measured and can be set off
• There is no risk of overheating with a charging station

You can have a charging station installed in your garage, on your driveway or under your carport. You will need to ensure you have enough space for it. The garage can be adjacent to your home, but it can also be a separate or free-standing garage or an underground garage.

KBC Autolease's premium offering is a Charging Station Pack, an integrated total solution for charging electric cars, consisting of
• a home charging station including installation and subscription;
• a hybrid NFC charging card
• electricity provision

What's included in the Charging Station Pack?

KBC Autolease offers a Charging Station Pack. That package includes:
• A charging station of Shell Recharge Solutions
o 7.5 metres of fixed cable
o Charging power up to 22 kW
o Colour: white as standard (other RAL colours available)
o RFID reader
o Weatherproof
o Compatible with all electric vehicles
o Certified safety
o Connected online
o Access to charging data and history
o Universal Type 2 socket

• Installation of the charging station at the driver's place of residence
o Single-phase connection (with charging power up to 7.4 kW) or
three-phase connection (with charging power up to 22 kW)
o Including cable and/or manual excavation work (up to 10 metres from the fuse box to the charging station and including one drilling)

• Installation of the charging station on a wall or pole

• Dynamic Power Management – a module to optimally distribute the available power capacity between domestic appliances and the charging station

• Legally required technical inspection (AREI)

[1] The maximum charging power of the charging station depends on a range of factors: local rules and regulations, the type of electric vehicle, the connection to the grid at your location and the electricity consumption of your building.

• A Carefree Charging subscription
o Administration and access to data via a personal online user portal
o Automatic reimbursement of electricity costs incurred at home
o Setting up of guest usage
o Remote control with Remote Charge Point Control
o Automatic software updates
o Helpdesk (via e-mail or over the phone)

What does such a home charging station look like?
What's not included in the Charging Station Pack?

If the distance between the fuse box and the charging station is greater than 10 metres or a hard surface has to be dug up, additional installation fees will be charged:
• Minimum price per running metre: 35 euros (excl. VAT)
• Price per running metre depends on the type of work required, and – if digging is necessary – on the surface dug up (e.g., concrete paving slabs, asphalt, dolomite, etc.)

These fees are invoiced separately.

Example 1:
• 3-metre cable from the fuse box along the inside wall to the outside wall
• 1 drilling through the outside wall
• 4-metre cable along the outside wall to the charging station

-> there are no additional installation costs
Example 2:
• 3-metre cable from the fuse box along the inside wall to the outside wall
• 1 drilling through the outside wall
• 2-metre cable along the outside wall
• 5-metre underground cable to the charging station, which is mounted on a pole and base. Paving stones have to be broken up and re-laid

-> there are additional installation fees for digging up a hard surface
o Minimum price per running metre: starting from 35 euros (excl. VAT)
o Price per running metre depends on the type of work required, and – if digging is necessary – on the surface dug up (e.g., concrete paving slabs, asphalt, dolomite, etc.)

How do you measure the distance between the fuse box and the charging station?

Measurement is made using straight lines, with one drilling included in the cost of the basic installation.

How much does a Charging Station Pack cost?
  • The charging station including installation costs 2 099 euros (excl. VAT)
  • The Carefree Charging subscription costs 8.95 euros/month (excl. VAT)
     
What charging cards does KBC Autolease offer?

You can use the national 'hybrid' NFC card in Belgium

  •  for electric charging
    o at your home charging station
    o at work, if possible
    o at over 9 000 public charging stations (info available in the Shell Recharge app)
  • for filling up with fossil fuel

If you opt for the international 'hybrid' NFC card you also have access to the Shell Recharge Solutions network, the largest network of public charging stations with 200 000 charging stations across 35 European countries, and you can refuel at all Shell and Esso stations throughout Europe.

What does an NFC charging card cost?

An NFC charge card costs 1.90 euros/month (excl. VAT). 

How are my home charges reimbursed?

If your employer pays for home charging, you can set an automatic charge (= amount per kWh). You can find out how to set up this compensation in the step-by-step plan 'Getting started with the home charging station'. link to step-by-step plan:
https://multimediafiles.kbcgroup.eu/ng/published/LEASE/PDF/stappenplan-activatie-newmotion-laadpunt-en.pdf

  • The home charging station registers the electrical consumption at home (expressed in kWh) and sends this information to Shell Recharge Solutions.
  • Shell Recharge Solutions reimburses your charges monthly based on consumption and the set reimbursement rate.
  • Shell Recharge Solutions invoices these charging sessions via Shell to KBC Autolease.
  • KBC Autolease invoices a monthly electricity provision to the employer and periodically settles the actual costs, just like with fossil fuels.
Where can I charge my electric vehicle in public?

Use the free Shell Recharge app to find available public charge points in your area and on the road.

  • Download the app free of charge from the App Store or Google Play Store
  • See real-time availability, charging speeds and pricing for specific charge points
  • Get notified when your favourite charge point becomes available again
  • Order a Shell Recharge card through the app. This card can be used for to pay for charging sessions outside of Belgium yourself, with the added benefit of having a ‘back-up card’ handy whenever you need it

Quote and order

What does an 'electric' KBC Autolease quote include?

The electric vehicle and the Charging Station Pack are both included in the KBC Autolease quote:

  • Electric vehicle
    o Financial rental
    o Complete service package: repairs, maintenance, tyres, insurance, etc.
  • Charging Station Pack
    o The charging station and the installation are part of the financial rental
    o The 'Carefree Charging' subscription and advance charge are specified on the quote as separate lease components.
How do I create an electric vehicle quote including a home charging station in KBC MoveSmart?

Step 1: Open KBC MoveSmart

Step 2: Go to ‘Quotes’ and hit (‘Car Quote’) to work out how much your vehicle will cost

Step 3 : Select your mobility plan

Step 4: Kit out your electric vehicle (packs, options and any accessories) using the codes on your dealership’s quote where possible

Step 5: Add a Charging Station Pack under ‘Accessories and discounts’. Press the button ‘Add accessory’, select ‘Charging station’ and choose ‘Charging Station Pack (purchase)’ under ‘Edition’. Finally, press the ‘Add’ button.

Step 6: Choose the colour and upholstery you'd like

Step 7: Check the vehicle price and selected options in the summary

Step 8: Save your quote by selecting ‘Save’

Step 9: If you're ready to order, select 'Approve'. KBC Autolease orders your electric vehicle and informs Shell Charging Solutions that you have ordered a charging station.

How do I create an electric vehicle quote including a home charging station if I'm not using KBC MoveSmart?

Request a quote from KBC Autolease for an electric vehicle including a Charging Station Pack.

What's the process for ordering you electric vehicle and the Charging Station Pack?
  • KBC Autolease orders your electric vehicle from the selected dealership.
  • KBC Autolease informs Shell Charging Solutions that you have ordered a charging station.
  • Shell Recharge Solutions sends you an e-mail asking you to provide all the relevant information about the home and vehicle through an online checklist, based on which it can work out the most suitable charging solution.
    o If it is not possible to make an accurate assessment based on the online checklist, Shell Charging Solutions contacts you by phone.
    o An expert may perform an on-site inspection for highly complex solutions. This inspection costs 115 euros.
  • You fill in the online checklist.
  • Shell Charging Solutions then uses this checklist to prepare a detailed quote. This quote includes the following:
    o The specific details of your basic installation: single-phase or three-phase, wall-mounted or pole-mounted (with a dock), RAL colour, up to 10 metres of cable and/or excavation from the fuse box to the charging station and one drilling.
    o Installation work is not included in the basic installation.
    Specifically, this refers to any additional metres of cable and/or excavation from the fuse box to the charging station beyond 10 metres, and any extra drilling. These extra costs are invoiced separately.
  • Once KBC Autolease has received a quote from Shell Charging Solutions, KBC Autolease orders your charging station from Shell Recharge Solutions.
  • KBC Autolease informs you and Shell Charging Solutions of the vehicle’s delivery date as soon as it has received this information from the dealership.
  • The charging station installer calls you to arrange a date for the installation. The installation of the home charging station is planned for around two weeks before the vehicle’s delivery date.
  • KBC Autolease notifies you when your vehicle is ready for delivery.
  • You make an appointment with the dealership.
What is an online intake?

Through an online intake you provide Shell Recharge Solutions with the necessary information about your home and your electric vehicle so that the optimal charging solution can be configured.

Can I fill out an online checklist before ordering?

No.
The KBC Autolease account assistant will only send Shell Charging Solutions a request for inspection after receiving your approved order.

Activation and use of the charging station

How do I activate my charging station?

To activate your charging station, you will need your Shell Recharge Solutions identification number, which you can find on the back of your NFC charge pass.

Follow the instructions in the step-by-step guide and you're good to go. https://multimediafiles.kbcgroup.eu/ng/published/LEASE/PDF/stappenplan-activatie-newmotion-laadpunt-en.pdf

How do I set up automatic reimbursement?

If your employer reimburses your home charge sessions, you can go to your account at my.newmotion.com to set up automatic reimbursement. Shell Recharge Solutions can then reimburse your charge sessions by monthly credit note.

Follow the instructions in the step-by-step guide https://multimediafiles.kbcgroup.eu/ng/published/LEASE/PDF/stappenplan-activatie-newmotion-laadpunt-en.pdf

Can I pay to charge my personal vehicle at my charging station?

Yes, you can.

  • Download the 'Shell Recharge' app for free from the App Store or Google Play Store.
  • Make an account in the app
  • Order a Shell Recharge charge pass for this vehicle in the Shell Recharge app
  • Log in to your account at my.newmotion.com
  • Add the charge pass
  • Set guest usage to ‘Guests have to pay’
  • Set the preferred guest rate
  • Set charge pass access to ‘Charge with your charge pass’.

This allows three possibilities:

  • If you charge your company car with your NFC charge pass, these charge sessions are reimbursed by Shell Recharge Solutions.
  • If you charge your personal vehicle with your linked Shell Recharge charge pass, this is not reimbursed. You pay for these charge sessions yourself.
  • If a visitor charges their vehicle, they will pay the guest rate you have set and you will be reimbursed.
Can my guests charge at my charging station?

Whether your guests can charge depends on your 'guest usage' settings in your my.newmotion.com account:

  • Switched off
  • Free of charge for guests
  • Guests have to pay

If you allow guest usage, we recommend that you set charge pass access to 'Charge with your charge pass', which means your charging station will only charge using the charge passes you select.

My partner has an electric vehicle through another leasing company and is reimbursed for home electric usage. How should this be arranged?
• Log in to your account at my.newmotion.com
• Set guest usage to 'Guests have to pay'
• Set the guest rate to the rate for home usage reimbursed by the partner's employer.
Tip: Do not check 'Show on map to everyone' because the charging station will then become 'Public' in the Shell Recharge app.
I have a charging station from Shell Recharge Solutions and an external charge pass (not an NFC charge pass). How do I activate my charging station?
  • Install the Shell Recharge app
  • Make an account in the app
  • Order a Shell Recharge charge pass in the app
  • Log in to my.newmotion.com
  • Add the charge pass
  • Activate your charge point

Other questions

How do I install the Shell Recharge app?

Download the 'Shell Recharge' app free of charge from the App Store or Google Play Store.

I am planning to do some construction work – is there anything I can do in advance to prepare the electricity grid for the installation?

The answer to this question is provided by Shell Recharge Solutions.

  • You do not need to provide any cabling yourself: the best preparation is to lay a waiting tube up to the location of the charging station.
  • If you are doing your own cabling, we recommend that:
    o you always use a three-phase cable with a minimum thickness of 6 mm² (5G6), or of 10 mm² (5G10) for cabling of 70 metres or more.
    o the installer takes into account that the device can theoretically produce 22 kW and a future-proof cabling infrastructure is therefore recommended. We usually use a 5x6 mm² (5G6) YMvKas cable (or thicker, as required).
    o you install a CAT5 UTP cable that connects to the charging station.
    o the power cable runs from the (main) fuse box to the location where the charging station will be installed. Make sure to add a metre on both ends of the cable for extra flexibility.
Can I drive long distances with my electric vehicle?

Absolutely. Just make sure you plan and prepare your trip well.

You will also find a wealth of tips and other useful information online to help you plan your electric road trip. Here’s one to get you started: https://flygrn.com/nl/blog/road-tripping-with-an-electric-vehicle-through-europe-6-tips . Alternatively, check out Op reis met je elektrische auto kan dat? 20x tips op vakantie met je EV (reisroutes.be) (available in Dutch only).

What is a CPO and what is an MSP?

A Charge Point Operator, or CPO, installs and manages charging stations.
The charge points from a CPO can be activated by multiple MSPs with a charge pass and sometimes with a smartphone app.

A Mobility Service Provider, or MSP, offers charge passes so that electric vehicle drivers can use public charge points.
The MSP determines the final cost of charge sessions. The compensation received for using charge points from CPOs in Europe is calculated into this final cost.

I already have a charging station. Can I charge with my NFC charge pass at this charging station?

If 'guest usage' has been enabled at the charging station, then in principle it is always possible to charge with an NFC charge pass.
You can check this with the Charge Point Operator of your charging station.