When freezing weather is forecast

Prevention tips

When freezing weather is forecast

Prevention tips

Prevent frost damage with the help of our tips

  • Drain any water from exterior pipes or install frost-free outside taps
  • Never turn off the central heating completely when you’re not at home
  • Never turn thermostatic valves on radiators to below their frost-protection setting (a snowflake symbol)
  • Insulate taps, valves and pipes in unheated areas (such as the cellar, attic or garage) and check the insulation every year
  • Never attempt to thaw frozen pipes with a naked flame. Use hot air (hair drier), hot rags or hot water instead. If that doesn’t help, call a plumber
  • Know where the main water valve is located, so that you can turn it off if there is ever a leak
  • Never air your home for more than 20 minutes, otherwise it will cool off too much
  • Leave room doors open to allow warm air to circulate

Report a claim

Sometimes, despite all your efforts, damage does occur. In that case, it’s important to report your claim as quickly as possible.

Claims reporting at KBC

  • Contact your KBC Insurance agent
    He or she will expertly assist you in starting up your claim and guide you through the subsequent stages involved.
    Find your KBC Insurance agent.
  • Call the KBC 24+ call centre : 
    If you are unable to contact your KBC Insurance agent or need immediate and urgent claims-related assistance, call the KBC 24+ service at any time.
    • 0800 964 64 (free number)
    • + 32 16 24 24 24 (abroad)

How can I ensure that my claim is handled quickly and efficiently?

Provide us with all essential information as quickly as possible:

  • The circumstances
  • Who was involved
  • What has been damaged
  • Who has been injured

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