You can withdraw up to 620 euros in cash every four days.
The amount of cash you can withdraw
Where you can withdraw cash
With one of our credit cards, you can withdraw cash from any ATM where you see the MasterCard or Visa logo.
Checking the balance on your card
Our KBC Touch and KBC Mobile apps let you see
what's left to spend on your card.
Raising your spending limit
You can raise your card's spending limit at your KBC Bank
branch or through KBC Touch.
Paying at filling stations with your credit card
If you want to be able to use your credit card to pay outside at the pump for refuelling at a filling station, you’ll need to make sure that there’s at least 125 euros on your card. This is usually the amount filling station owners hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.
Problems with your card
Changing your PIN
You can change your credit card's PIN any time at a KBC
If you forget your PIN
KBC Bank branch. A member of staff there can arrange for
you to choose a new PIN at a KBC-Matic ATM or for a new one to be
posted to your home address.
Stopping or cancelling your card
If your credit card is lost or stolen, have it stopped as soon as
possible to prevent it from being misused.
A few weeks before your KBC credit card expires, we'll send you
a new one as standard.
Some businesses set aside money from your credit card when you book, reserve or pay for something using your credit card, e.g., when booking a hotel room or renting a car. The reservation will reduce your credit limit by twice the amount of the booking. The time when the reservation is released differs from trader to trader, from a few days to up to as much as two weeks.
Online payment not working
Look on KBC Touch or KBC Mobile to see whether your credit card has been authorised for online payments.
Credit card not received
If you've requested a credit card and want it sent to your home
address, it generally takes four days to reach you.
If you still haven't received it some time later, contact your KBC branch or call + 32 78 152 153.
Bank, credit or prepaid card refused
Cards may be refused for various reasons. To find out more, go to https://www.mijnkaart.be/index/nl_BE/5631287/0000/Wat-als-uw-kaart-niet-werkt.htm (Dutch) or https://www.macarte.be/index/fr_FR/5641044/0000/Que-faire-si-votre-carte-ne-fonctionne-plus.htm (French)
KBC credit card and KBC Prepaid Card: via www.mijnkaart.be (Dutch) or www.macarte.be (French), you can file a complaint or request transaction details. The procedure to follow is clearly described for you. Just complete the electronic form.
Our credit cards can be used anywhere in the world. It's only when
you travel to the US that you have to take additional measures to
ensure that you can use your card there.
Activating your card for use in the US
If you’re intending to travel to the US, you'll need to activate your
card for use there before you leave. You can do this permanently if
you’re a regular visitor there, or temporarily for the duration of
your trip. This can be done through KBC Touch, your KBC Bank
branch or your KBC Team
(outside opening hours).
If you forget to activate your card for use in the US
If you forget to activate your credit card for use in the US, you'll
only be able to use it for transactions requiring you to enter your
PIN, like cash withdrawals. KBC Touch lets you activate your
card for use in the US even while you’re there, provided you have a
KBC Card Reader with you. If you do this, the change is effective
immediately. If you don't yet have KBC Touch, you can always
contact your KBC
Bank branch or the your KBC Team
to help you with this.
Paying with your card abroad
Within the euro area
It costs you nothing to pay with your credit card, unless special charges apply (like when booking tickets).
Outside the euro area
It's cheaper to pay by KBC credit card than to pay using your
KBC Bank Card (Maestro). The fee for cash withdrawals depends on
the transaction amount.
Charges for using your KBC credit card abroad
Extra benefits of your credit card
Secure payment, travel cancellation insurance, extended warranty, peace of mind when travelling, plus the benefits of Visa or MasterCard, all thanks to your credit card.
Using your bank card
Learn how to change the PIN and limits for your bank card or stop your card with our handy guide to using your KBC Bank Card.
Gold MasterCard with online purchase protection
Get a spending limit of up to 5,000 euros a month plus online purchase protection.