If your bank, credit or prepaid card is lost
Call Card Stop immediately on 070 344 344 (0.30 EUR/min).
They'll stop your card and ensure you get a replacement. Card Stop can
be contacted at any time of the day or night. Let your branch know
that you've lost your card as well.
If your bank, credit or prepaid card is stolen
Call Card Stop as soon as possible on 070 344 344 (0.30
EUR/min) to have your card stopped. Card Stop can be contacted at any
time of the day or night. Notify your KBC Bank
branch and file an official report with the police within 24
If your bank, credit or prepaid card is retained by an ATM
Information you need to give to Card Stop
The Card Stop operator will ask you for details of
- The circumstances, i.e. whether your card has been lost, stolen or retained by an ATM
- Who you are, including your name, where you live and when you were born
- The card to be stopped, including what type of card it is, its number and who issued it
- The account number linked to the card
My card is blocked for online use
If you get a message notifying you that your card has been blocked for online use, it means you've entered the wrong PIN three times in a row when logging in. To unblock it, all you have to so is get in touch with your branch. Until then, you can continue to use your card for paying in shops or at payment terminals.
Reactivating your card
Once you've had your credit card or prepaid card stopped, that's
that. A frozen bank card, however, is something that you may be able
to have reactivated. Contact your KBC Bank
branch for help with this.
Add Card Stop's number (070 344 344) to your phone contacts so you
can call them immediately if your card is lost or stolen.