Frequently asked questions

KBC Mobile

Frequently asked questions

KBC Mobile

General queries on KBC Mobile

Having problems or got general queries about KBC Mobile? Find answers to practical queries here.

Queries on installing, signing up and logging in

Find answers to questions like how to install the app, sign up and log in to KBC Mobile.

Secure banking-related queries

The Internet has become a huge haven for hackers and scammers waiting for their chance to strike. At KBC, we do our utmost to protect you from online threats. How? Read about it under secure banking.

Questions on payments

Find answers to your questions about current accounts, payment cards, self-banking and other additional services.

Questions about Kate Coins

Kate Coins get you great discounts at KBC and also at our partners.

Questions on Kate, communication, contact and actions

Find answers to questions concerning communication, for instance how to use Doccle or how to make an appointment.

Questions on Additional services

KBC Mobile lets you pay, save, invest, … and much more. Did you know you can also use it to rent a shared bike or order tickets from De Lijn or SNCB? Find out all you need to know about these Additional services on this page.

Questions on savings

Learn all about savings accounts, saving for your retirement and security deposit savings accounts.

Questions on investments and assets

Investing has its risks. You need to be well informed before you start. Find answers to various investment queries for KBC Mobile here

Home-related queries

Looking to buy a home? Find answers to questions like how to work out the cost of and apply for a mortgage loan.

Family-related queries

KBC is there for you and your family throughout life's journey. Find answers to questions like how to take out travel insurance or invest for your child.

Questions about Kate Deals

Like to know how the deals work or got a question about your cashbacks? Get answers to your questions here.

Questions about My Trustbox

My Trustbox groups together various documents and personal data in one secure place that only you can access. 

The business section in KBC Mobile

How your business is doing? And what’s on your to-do list?