Notifying us that a client has died

Notifying us that a client has died

How to notify us of a death

It is important to let us know as soon as possible that one of our clients has died. When you notify us of the death, you will receive a first set of useful information and we will begin handling the deceased's banking and insurance affairs. A short time later, you will have a telephone meeting with an Estates adviser, who will tell you what needs taken care of and when.
You can tell us of a death

  • Online
  • At any KBC branch, or at the KBC Insurance agency where the deceased was a client

You can tell us of a death quickly and easily online

  • To make sure everything goes smoothly, please enclose a copy of the death certificate
  • Once you've sent us that, you'll immediately get a confirmation mail
  • Shortly afterwards, we contact you to arrange a meeting
1Death certificate

To be able to file the notification correctly, we ask that you add a formal document in which the death is confirmed (for example, the death certificate).

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2Your details
3Details concerning the deceased
4We’re there for you

KBC aims to process your personal data in a manner that is lawful, appropriate and transparent. Further details about how we process and share your personal data are set out in our privacy statement.It explains your rights and how you can exercise them. Our privacy statement is available at www.kbc.be/en/privacy, at your branch or from your intermediary and is regularly revised.​​

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