When freezing weather is forecast

Prevention tips

When freezing weather is forecast

Prevention tips

Prevent frost damage with the help of our tips

  • Drain any water from exterior pipes or install frost-free outside taps
  • Never turn off the central heating completely when you’re not at home
  • Never turn thermostatic valves on radiators to below their frost-protection setting (a snowflake symbol)
  • Insulate taps, valves and pipes in unheated areas (such as the cellar, attic or garage) and check the insulation every year
  • Never attempt to thaw frozen pipes with a naked flame. Use hot air (hair drier), hot rags or hot water instead. If that doesn’t help, call a plumber
  • Know where the main water valve is located, so that you can turn it off if there is ever a leak
  • Never air your home for more than 20 minutes, otherwise it will cool off too much
  • Leave room doors open to allow warm air to circulate

Report a claim

Sometimes, despite all your efforts, damage does occur. In that case, it’s important to report your claim as quickly as possible.

1. File your claim using KBC Assist

Easily send us a brief description and digital photos of the damage if you have a claim under your home insurance. We do the rest!

Once you file a claim using KBC Assist, your KBC insurance contact gets an e-mail with all the relevant information, enabling them (and the people at VAB Breakdown Assistance in some cases) to start processing the claim. You also receive an e-mail confirmation.

Download KBC Assist free to your smartphone

2. Claims reporting at KBC

  • Contact your KBC Insurance agent
    Your KBC Insurance agent will be happy to help you open a claim and guide you through the steps for having it settled.
    Find your KBC Insurance agent.
  • Call the 24+ call centre: 
    If you are unable to contact your KBC Insurance agent or need immediate and urgent claims-related assistance, call the 24+ service at any time.

How can I ensure that my claim is handled quickly and efficiently?

Provide us with all essential information as quickly as possible:

  • The circumstances
  • Who was involved
  • What has been damaged
  • Who has been injured

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