We're planning phone and video call appointments as much as possible. However, should you need to come to your branch or agency in person, please be aware that appointments are currently being spread out, so waiting times may be longer than normal. Please accept our apologies for any inconvenience this might cause.
Have questions or concerns about the coronavirus outbreak affecting your financial situation? E-mail us at firstname.lastname@example.org or call us on 02 448 02 44 for more help.
No doubt you're closely following developments regarding the coronavirus (Covid-19). We're doing the same at KBC, because guaranteeing the well-being and safety of our customers and employees is paramount.
Acting responsibly to deal with the rapidly changing situation
We are closely following the advice and guidelines drawn up by the government. For us, it is important to limit the risks to both customers and employees, while ensuring that our services and payment capabilities continue to be provided as usual.
How does this affect you?
Together with the other Belgian financial institutions, we have decided to open our branches and agencies by appointment only as of Wednesday 18 March 2020. You can rest assured that we have taken every precaution necessary to ensure your visit takes place under the safest possible conditions.
Prefer not to leave your home for the next few days?
We understand only too well if you'd rather not. We’ll still be on hand to help if you need us:
- Feel free to call your KBC branch (on their general number) or insurance agent
- Contact our KBC Live experts using our KBC Mobile app or call them on 078 353 137 (weekdays 8 a.m. to 10 p.m. – Saturdays 9 a.m. to 5 p.m)
- Do your key banking and insurance business online on your phone, tablet or computer using our KBC Mobile and KBC Touch apps
We’re still there for you
If you have specific questions about potential effects of the coronavirus outbreak on your financial situation, just email us at email@example.com. We’ll be happy to help you as soon as we can.
Regardless of how the situation pans out in the days and weeks ahead, we wish to assure you that you can always count on getting the same service and access to us that you're used to. We'll continue to monitor the situation closely and keep you informed of any new developments.
Stay safe and take care of yourself and each other.