KBC Assist

Help at your fingertips, anytime, anywhere!

KBC Assist

Help at your fingertips, anytime, anywhere!

Do it all digitally with paperless paperwork

Our handy mobile app saves you time and admin.

Keep an online photo album of your valuable items

Have access anywhere to photos of your most-prized possessions if they get lost or stolen and easily add them to your online claim.

Get in direct contact with your insurance agent

Get in direct contact with your insurance agent, KBC Assist or VAB (if you have a breakdown)

Download KBC Assist

What KBC Assist is

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It can happen any time: a motor accident or damage to your car or house, you could be broken into and burgled or need urgent help from our assistance hotline.

There's no predicting it, and it'd be nice to offload some of that stress. Sometimes you're unsure who to contact and how.

That's why there's now KBC Assist.
Our smartphone app lets you easily

  • Make an accident, damage or hospitalisation claim
    KBC takes care of all the back-office administrative hassle for you
  • Get in direct contact with your insurance agent, KBC Assist or VAB (if you have a breakdown)
  • Keep an album with photos of your valuables
    If your property is lost or stolen, your can identify it using the photos in the album

Who KBC Assist is for

As a private client of KBC, you can use KBC Assist for free if you have any non-life insurance policy with us

If you drive a KBC Autolease vehicle, you can also use our KBC Autolease app. 

Here's how you get KBC Assist

1. Download KBC Assist free to your smartphone

2. Register just once using KBC Mobile or a login code

Registering is easy with KBC Mobile on your phone. Just tap ‘Log in with KBC Mobile ’ in the first screen and KBC Assist  will automatically connect to KBC Mobile .

Alternatively, both iPhone and Android phone users can opt to request a login code to register (we need to have valid details for you to send you a login code).

3. Start using KBC Assist

Now you can use you smartphone to file claims for accidents and damage under three headings: 'Vehicle', 'Home' and 'Family'.


File and track vehicle insurance claims

Use KBC Assist on your smartphone to file a claim for

  • Accidents
  • Mechanical breakdown
  • Glass breakage
  • Theft

Do you have an accident involving another vehicle? Fill in a European Accident Statement easily online with Assuralia's Crashform app. Install it today so you're ready to react if you're involved in an accident. Use the link from KBC Assist to Crashform to have your details filled in for you. KBC Assist lets you inform and, if necessary, file an insurance claim with us directly – all right from your phone. See how it works.

If you're stranded due to a breakdown or accident.
Call VAB Assistance. They'll know exactly where you are and send help.

If you have a broken windscreen or windows, the app lets you quickly select a repair service. 

Easily track your claim afterwards or send us more details we need from you through the app. 

Claim under 'Home'

Easily send us a brief description and digital photos of the damage if you have a claim under your home insurance. We do the rest!

Claim under 'Family'

If you or a family member has an accident or cause loss or damage to others and you're insured for it, you can also easily file an online claim with us by simply sending us a short description and a few photos.

You or a member of your family insured under the same policy can send us a hospitalisation insurance claim 24/7. Your claim is created automatically along with a claim number and KBC Assist shows you this instantly.

If you need urgent personal assistance, help is at hand as all the contact details you need are in the app.

Your claim is automatically e-mailed to your insurance agent

Once you file a claim using KBC Assist, your KBC insurance contact gets an e-mail with all the relevant information, enabling them (and the people at VAB Breakdown Assistance in some cases) to start processing the claim. You also receive an e-mail confirmation.

Learn more or get help on KBC Assist

Check out our at-a-glance FAQs page.

More info

  • KBC Assist Terms & Conditions

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