Insurance claims

Insurance claims

Make a car accident, home damage or bicycle accident claim with us at any time how it suits you best.

Report an accident or damage to us

1. Use our free KBC Assist app on your phone

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With our handy KBC Assist app on your phone, you can report damage or theft to us online. Our app also lets you contact your insurance agent or VAB’s roadside assistance helpline.

Track your claim afterwards and select a repair service or send us more details we need from you with ease through the app.

Get our free KBC Assist app for your phone

 

2. Contact your insurance agent

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Your KBC insurance agent will be happy to help you open a claim and guide you through the steps for having it settled.


Find your KBC insurance agent

3. Call us 24/7 on 0800 964 64 (free number)

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If you can’t reach your KBC insurance agent or if you need immediate and urgent assistance with a claim, you can contact our call centre 24/7.

Give your contact full details

We’ll need this from you to give you the best possible assistance

  • Date you suffered damage or were involved in an accident
  • Brief description of the damage suffered (like water, glass breakage or fire damage)
  • Photos and any other documents proving the damage

Give us that information using our KBC Assist app, through your insurance agent or via our call centre on 0800 964 64 (free number). We’ll do the rest!

Make a claim with us in no time.

Traffic accidents

Send us (as soon as possible)

  • Completed European accident statement
  • Number of the police report
  • Copy of your statement to the police

Were there any injuries?

  • Consult a doctor
  • Visit your general practitioner if you didn’t go to the emergency department
  • Keep any medical certificates, make copies of all your doctor’s bills and pharmacy receipts and make a list of all your expenses
  • Inform your employer if the accident happened while commuting

Have you been summoned by the magistrate’s court?

Send us

  • Copy of the summons
  • Name and address of your lawyer if you’ve already chosen one
  • Copy of the violation notice (you’ll receive it by post after the offence)

Our insurance experts are there for you

If you need to claim under accident or other insurance with us, there’s always a KBC insurance agent nearby to guide you through your claim. That includes insurance you’ve taken out with us online.

We're here to help

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