KBC Assist

Help at your fingertips, anytime, anywhere!

KBC Assist

Help at your fingertips, anytime, anywhere!

Stay ahead of severe weather with free alerts

Get warned of severe weather before it strikes and useful tips for limiting damage.

Do it all digitally with paperless paperwork

Our handy mobile app saves you time and admin.

Keep an online photo album of your valuable items

Have access anywhere to photos of your most-prized possessions if they get lost or stolen and easily add them to your online claim.

What KBC Assist is

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It can happen any time: a motor accident or damage to your car or house, you could be broken into and burgled or need urgent help from our assistance hotline.

There's no predicting it, and it'd be nice to offload some of that stress. Sometimes you're unsure who to contact and how.

That's why there's now KBC Assist. Our smartphone app lets you easily:

  • report accidents and other loss or damage. KBC takes care of all the back-office administrative hassle for you.
  • get in direct contact with your insurance agent, KBC Assistance or VAB (if you have a breakdown).
  • keep an album with photos of your valuables. If your property is lost or stolen, your can identify it using the photos in the album. 
KBC Assist now also gives you free weather alerts for where you are. You also get practical damage prevention tips for securing your home, garden and vehicles.

Who KBC Assist is for

As a private client of KBC, you can use KBC Assist for free if you have any non-life insurance policy with us. You need our KBC Mobile app installed on your smartphone.

If you drive a KBC Autolease vehicle, you can also use our KBC Autolease app

Here's how you get KBC Assist

1. Download KBC Assist free to your smartphone

(Weather alerts are not available in the Windows Phone version of the app)

2. Complete one-off registration (to get started) through our Mobile app

If you don't already have our KBC Mobile app on your phone, you'll need to install it to start using KBC Assist. KBC Assist connects automatically to KBC Mobile. iOS users can also register using their bank card and card reader.

3. Start using KBC Assist

Now you can use you smartphone to file claims for accidents and damage under three headings: 'Vehicle', 'Home' and 'Family'.


Claim under 'Vehicle':

Use KBC Assist on your smartphone to file a claim for:

  • accidents
  • mechanical breakdown
  • glass breakage
  • theft

If you have an accident involving another vehicle, take photos of your completed European accident statement and send them to us. We'll be adding the ability to complete accident statements digitally right from the app. Watch this space.

If you're stranded due to a breakdown or accident.
Call VAB Assistance. They'll know exactly where you are and send help.

If you have a broken windscreen or windows, the app shows you at-a-glance contact details for the nearest Carglass or other glass repair service.

Claim under 'Home'

Easily send us a brief description and digital photos of the damage if you have a claim under your home insurance. We do the rest!

Claim under 'Family'

If you or a family member has an accident or cause loss or damage to others and you're insured for it, you can also easily file an online claim with us by simply sending us a short description and a few photos.

Claim under your hospitalisation or personal assistance insurance

If you've been hospitalised and want to notify us or you require urgent personal assistance, no problem – all the contact details you need are in the app.

Weather alerts

Prevention is better than cure. That's we've added a great new weather alerts feature to KBC Assist, giving you free personalised weather alerts when bad weather like storms, snow or hail is on its way to where you are. It also tells you how you can protect yourself and your property against bad weather conditions in advance. Forewarned is forearmed.

If the worst happens and you suffer damage, simply file a claim with us right from the app.

Your claim is automatically e-mailed to your insurance agent

Once you file a claim using KBC Assist, your KBC insurance contact gets an e-mail with all the relevant information, enabling them (and the people at VAB Breakdown Assistance in some cases) to start processing the claim. You also receive an e-mail confirmation.

Learn more or get help on KBC Assist

Check out our at-a-glance FAQs page.

More info

  • KBC Assist Terms & Conditions

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