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Make insurance claims using KBC Mobile and KBC Touch

Make insurance claims using KBC Mobile and KBC Touch

Wondering whether your insurance with us is being affected by the coronavirus outbreak?

> Find answers in our frequently asked questions

Claim easily online

Having accidents or suffering damage is no fun. That’s why we make it easy for you to file insurance claims with us fast.

You don’t even need to call us or drop by. Simply claim on your insurance using our free KBC Mobile and KBC Touch apps.

How do you make insurance claims using KBC Mobile or KBC Touch?

Log in and (after opening the ‘More’ menu in our Mobile app) select whether your claim relates to your Home, Family or Vehicle. Then select the insurance under which you want to claim.

Alternatively, go to More > Communication > Insurance claims in our Mobile app, or to Contact in Touch.

Still using our KBC Assist app? We’re discontinuing it soon, but you can still file insurance claims with us online using our Mobile and Touch apps.

What kinds of insurance claims can be made online?

KBC Mobile and KBC Touch let you file insurance claims online for:

  • Hospital admissions
  • Personal loss or damage and accidents
  • Damage to your home by fire, flooding or natural disaster
  • Damage to your car, moped, bicycle or other vehicle (including the ability to track the status of your claims)

How do online claims work?

Hospitalisation insurance and comprehensive motor insurance claims are processed right away and our apps let you track them.

With other types of claims, the details are first sent to your KBC Insurance contact (or VAB, if your vehicle breaks down) when you submit your claim. They’ll then start processing it immediately and you’ll be updated on your claim as soon as possible.


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