How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Assist on your phone

Our free KBC Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Download KBC Assist free to your smartphone

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Your first car

How to finance it and how to insure it? Plenty of options and solutions to choose from.
Your first car

Step-by-step instructions if your vehicle is damaged

Damage to your car? These step-by-step instructions will quickly get you back on the road.
Step-by-step instructions if your vehicle is damaged

Rent a shared bike fast

  • Find a nearby bike rental point on the map
  • Select a bike supplier
  • Order your day pass
  • Pay right from KBC Mobile
Rent a shared bike fast

Simulate and apply for a motorcycle loan

Work out now how much you'd pay every month for your motorcycle loan and apply online.
Simulate and apply for a motorcycle loan
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