How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Assist on your phone

Our free KBC Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Download KBC Assist free to your smartphone

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Practical driving test

Going for your practical driving test? See how to prepare for your test.
Practical driving test

Want to know how to fill in a European Accident Statement?

Watch our short film clip.
Want to know how to fill in a European Accident Statement?

Simulate your motorcycle loan

Simulate your monthly repayments for your instalment loan for a motorcycle in just a few clicks.
Simulate your motorcycle loan

Roadside assistance cover

KBC-VAB Assistance covers you when you're travelling or on trips and need urgent help (for instance, in the event of vehicle breakdown, illness or theft).
Roadside assistance cover