How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Assist on your phone

Our free KBC Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Download KBC Assist free to your smartphone

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

Loan for a second-hand car

Need a second family car? If so, a second-hand car may well be the solution you need. Work out now how much you'd pay every month for your second-hand car loan and apply online.

Driver accident insurance

Driver accident insurance compensates you if you suffer personal injury due to a road traffic accident, even if you are at fault.

Guide to KBC Assist

Get answers to frequently asked questions about our KBC Assist app.

Step-by-step instructions if your vehicle is damaged

Damage to your car? These step-by-step instructions will quickly get you back on the road.
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