How should you make a claim?

How should you make a claim?

Make your claim

Make insurance claims with KBC Assist on your phone

Our free KBC Assist app lets you file car insurance claims with us right from your phone. Track your claim afterwards and select a repair service or even send us more details we need from you through the app.

Download KBC Assist free to your smartphone

Claim through your insurance agent or our call centre

Provide your contact person with

  • The completed European accident statement
  • The number of the official police report
  • A copy of your statement to the police
  • Any documents proving the damage

Were there any injuries?

  • Consult a doctor
  • If you didn't go to the emergency department then visit your general practitioner
  • Keep any medical certificates, make copies of all your doctor's bills and pharmacy receipts and make a list of all your expenses
  • If the accident happened on your way to and from work then inform your employer

Have you been summoned by the magistrate's court?

If so, send us

  • A copy of the summons
  • The name and address of your lawyer, if you have already chosen your lawyer
  • A copy of the notification of the violation. You will receive these items by post after the violation has taken place

We're here to help

We’ll take care of your insurance along with all the red tape

New car? KBC will do all the paperwork for you
We’ll take care of your insurance along with all the red tape

Been in a contested accident or injured?

Or been summonsed to appear in court? Learn what to do next.
Been in a contested accident or injured?

Switch to a different car insurer

Want to switch to a different car insurance company? We will tell you how to switch, step by step.
Switch to a different car insurer

Simulate your car insurance online

Already with KBC? Calculate your car insurance premium yourself in KBC Touch, and apply online for a quote.
Simulate your car insurance online
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