Breakdown assistance and assistance

KBC-VAB Assistance

Breakdown assistance and assistance

KBC-VAB Assistance

Breakdown assistance from VAB

If your vehicle has broken down, VAB's breakdown assistance is available 24/7 in Belgium and Luxembourg.

Vehicle assistance

Drive with peace of mind with the extensive cover in the event of theft, a breakdown or an accident.

Worldwide personal assistance while travelling

Hassle-free holidays with travel assistance cover for your whole family in case of illness or an accident.

In urgent need of help?

Open your KBC Assist app or call us 24/7 on:

What is KBC-VAB Assistance?

KBC-VAB Assistance is an assistance insurance for your vehicle, yourself and your family. It provides you with vehicle assistance, personal assistance and a VAB membership with breakdown assistance in Belgium and Luxembourg. Optionally, you can choose a replacement vehicle.

Why you should go for KBC-VAB Assistance?

Assistance for your car
  • VAB breakdown assistance for your vehicle 24/7 in Belgium and Luxembourg
  • Assistance for your vehicle in case of an accident, breakdown or theft in Belgium and abroad
  • Worldwide travel assistance for your family that covers medical expenses of up to 250.000 euros, regardless of your means of transport
  • Quickly make insurance claims using the KBC Assist app
  • Discounts from VAB partners

Enjoy a wide range of benefits and discounts thanks to VAB

When you take out KBC-VAB Assistance cover, you automatically become a member of VAB. As a result, you'll enjoy many interesting discounts and benefits:

  • Breakdown assistance 24/7 at home and in Luxembourg
  • Free VAB Fuel Card with an extra discount at the petrol station
  • Free subscription to VAB magazine
  • 5% discount at Belvilla and A.S. Adventure
  • Up to 30% discount on newspapers and magazines issued by Persgroep

Find out about all the benefits
 

Extensive assistance for your vehicle

What is covered?

In Europe and the countries not crossed out on the international motor vehicle insurance certificate ('green card').

Accidents or breakdown in Belgium

  • Including damage through theft, vandalism or forces of nature 
  • On the spot repair or getting towed to the most appropriate garage
  • Transport of insured persons to their place of residence

Accidents or breakdown abroad

  • Breakdown assistance or getting towed to the most appropriate garage up to 500 euros
  • Transport or overnight accommodation if you are waiting for repairs
  • Shipping of essential car parts if they are not available locally and are available in Belgium
  • If the vehicle cannot be repaired within 5 days: repatriation of the vehicle, storage costs of the vehicle and repatriation of the passengers to Belgium

Theft in Belgium or abroad

  • Transport of the passengers to their place of residence in Belgium
  • Payment of up to 500 euros towards transport abroad
  • Return of your vehicle if it is found and you are no longer in the country where it was stolen

Illness or accidents involving the driver

We'll send a driver if the other passengers are unable to take on driving responsibilities.
 

What are the main exclusions?

  • Complications related to, or worsening of, an existing illness if you have not followed the treatment prescribed
  • Damage you cause intentionally
  • KBC does not cover repair costs. We only reimburse vehicle recovery costs and the cost of shipping the replacement parts

The complete list of exclusions can be found in the general conditions.

Worldwide personal assistance

What is covered?

Valid during the first 4 months of your trip:

  • Travel assistance in the event of illness, accidents and the inconvenience they can cause.
  • For yourself and family members living in the household, irrespective of the means of transport you use and all around the world.
  • Cover for medical expenses of up to 250.000 euros.

Examples

  • Hospitalisation, the journey back to your place of residence, a forced extended stay, travel by family members to the destination and sending medically necessary medicine that can't be obtained locally.
  • Shipping of clothing and personal travel items if your luggage is stolen.
     

What are the main exclusions?

  • Complications related to, or worsening of, an existing illness if you have not followed the treatment prescribed
  • Damage you cause intentionally
  • Participation in the paid or profitable practice of sports, including training.

The complete list of exclusions can be found in the general conditions.

If you already have personal assistance insurance, you can cancel this insurance.

VAB membership

What is covered?

  • 24/7 breakdown assistance by VAB, at your home or while travelling in Belgium or Luxembourg
  • On the spot repair or getting towed to the most appropriate garage
  • Transport of insured persons home
  • Interesting discounts from VAB partners
     

What are the main exclusions?

  • Damage you cause intentionally.
  • KBC does not cover repair costs. We only reimburse vehicle recovery costs and the cost of shipping the replacement parts.

The complete list of exclusions can be found in the general conditions.

Replacement vehicle following an accident, breakdown or theft (optional)

What is covered?

You can take out this insurance optionally. It is included as standard under All Risks Comprehensive Insurance.

  • If you have an accident or your vehicle breaks down: up to a maximum of 7 consecutive days. Only if your own vehicle cannot be repaired immediately
  • For theft: up to a maximum of 7 consecutive days or up to a maximum of 30 consecutive days if you have taken out Comprehensive Insurance
     

What are the main exclusions?

  • Damage you cause intentionally
  • KBC does not cover repair costs. We only reimburse vehicle recovery costs and the cost of shipping the replacement parts.

The complete list of exclusions can be found in the general conditions.

Good to know

  • KBC-VAB Assistance in the KBC Vehicle Insurance for passenger cars offers personal and vehicle assistance insurance.
  • This product is governed by the laws of Belgium
  • The insurance provided by this policy is valid for one year It will be tacitly renewed, unless it is terminated no later than three months before the principal renewal date

Your intermediary is your first point of contact for any complaints you may have. If no agreement can be reached, you can contact KBC Complaints Management, Brusselsesteenweg 100, 3000 Leuven, complaints@kbc.be, tel. 0800 62 084 (free number) or 078 15 20 45 (pay number), fax 016 86 30 38. If this does not result in a satisfactory solution, you can contact the Insurance Ombudsman, which acts for the entire industry, at De Meeûssquare 35, 1000 Brussels, info@ombudsman.as or visit www.ombudsman.as without prejudice to your right to take legal action.

To request a quote for a KBC-VAB Assistance, contact your KBC Insurance intermediary.

KBC-VAB Assistance is a product of KBC Insurance NV – Professor Roger Van Overstraetenplein 2 – 3000 Leuven – Belgium – VAT BE 0403.552.563 – RLP Leuven – IBAN BE43 7300 0420 0601 – BIC KREDBEBB
The company is licensed by the National Bank of Belgium, de Berlaimontlaan 14, 1000 Brussels, Belgium, for all classes of insurance under code 0014 (Royal Decree of 4 July 1979, Belgian Official Gazette of 14 July 1979).
Member of the KBC Group

For a concise description of the cover, the most important exclusions and other useful information, please refer to the product fact sheet

Take out KBC-VAB Assistance

Questions?

Feel free to come and talk to us at one of our branches, or contact KBC Live or your insurance agent.

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