Unblock your payment card using KBC Mobile
If your debit or credit card is blocked, our Mobile app lets you unblock it.
- Open KBC Mobile and go to Payments > Cards
- Tap your blocked card then ‘Unblock PIN’
- Enter your card’s expiry date
- You can use your card
again in shops with the same PIN
(your card won’t work online yet)
- Use your
card in a shop or at an ATM
to be able to use it online as well
If you forget your PIN
Changing your PIN
You can change your debit card's PIN any time at an ATM.
Stopping or cancelling your debit card
If your debit card has been stopped
Contact your KBC branch. Depending on why the card has been stopped, they may be able to reactivate it for you. If not, they will cancel and replace it for you.
We'll stop your card if:
- You enter the wrong PIN three times in a row
- You forget your card in an ATM or payment terminal
- The current account linked to your card has been overdrawn for too long
- Your client relationship with us terminates
My card is blocked for online use
If you get a message notifying you that your card has been blocked for online use, it means you've entered the wrong PIN three times in a row when logging in. To unblock it, all you have to so is get in touch with your KBC branch. Until then, you can continue to use your card for paying in shops or at payment terminals.
If your debit card is close to expiring
A few weeks before your card expires, we'll send you a new one as standard.
Replacing your debit card
Card lost, stolen or retained by an ATM? Contact Card Stop to
have your card stopped and replaced free of charge. If your previous
KBC Debit Card was a standard one not personalised with a
photo, you'll get the same as a replacement card and vice versa.
Using your debit card abroad
You can use your KBC Debit Card without restriction in Europe. See the countries where you can use your debit card.
If you're planning a trip outside Europe, be sure to activate your card for worldwide use in time through KBC Touch or KBC Mobile. You can also ask us to do this for you by contacting your KBC branch or by calling KBC Live.
Paying at the pump by debit card
When you start refuelling using your debit card, the petrol station
sets aside a standard set amount from your account to allow you to
carry out the transaction. If that amount is larger than the balance
available on your account, you might not be able to refuel. Note,
however, that as soon as you have finished refuelling, the exact
amount is deducted from your account.
Tip: make sure you always have sufficient funds on your current account.
Changing your debit card's limits
You can raise or lower your card's limits through KBC Mobile, KBC Touch or your KBC branch. Once you do so, you can immediately use your card under the new limit. Cash withdrawals of more than 650 euros a day or 2,500 euros a week can only be made at KBC/CBC ATMs.
Different limits apply to minors than to adults.