Contact your KBC branch. A member of staff there can arrange for you:

• To choose a new PIN at an ATM
• Or for a new one to be posted to your home address

You can change your debit card's PIN any time at an ATM.

Lost your debit card, or had it stolen or retained in an ATM? Act without delay! Block your card with KBC Mobile or call Card Stop on 070 344 344 (0.30 euros a minute).

Contact  your KBC branch. Depending on why the card has been stopped, they may be able to reactivate it for you. If not, they will cancel and replace it for you.

We'll stop your card if:

• You enter the wrong PIN three times in a row
• You forget your card in an ATM or payment terminal
• The current account linked to your card has been overdrawn for too long
• Your client relationship with us terminates

If you get a message notifying you that your card has been blocked for online use, it means you've entered the wrong PIN three times in a row when logging in. To unblock it, all you have to so is get in touch with your KBC branch. Until then, you can continue to use your card for paying in shops or at payment terminals. 

Request a new one online or contact your KBC branch. Our staff there will check the card and – if necessary – ensure that it is replaced as quickly as possible. Outside branch opening hours, you can still get a replacement card by contacting KBC Live.

A few weeks before your card expires, we'll send you a new one as standard.

Card not working? Request a new one online or through your KBC branch. A replacement card is included with our KBC Plus Account and costs six euros if you have a KBC Basic Account.

Card lost, stolen or retained by an ATM? Contact Card Stop to have your card stopped and replaced free of charge. If your previous KBC Debit Card was a standard one not personalised with a photo, you'll get the same as a replacement card and vice versa.

You can use your KBC Debit Card without restriction in Europe. See the countries where you can use your debit card.

If you're planning a trip outside Europe, be sure to activate your card for worldwide use in time through KBC Touch or KBC Mobile. You can also ask us to do this for you by contacting your KBC branch or by calling KBC Live.

You can use your debit card in the US, but you may have to activate it for use there. Our KBC Touch or KBC Mobile app lets you do this yourself. Alternatively, just ask your KBC branch or contact KBC Live (outside opening hours) to do this for you.

When you start refuelling using your debit card, the petrol station sets aside a standard set amount from your account to allow you to carry out the transaction. If that amount is larger than the balance available on your account, you might not be able to refuel. Note, however, that as soon as you have finished refuelling, the exact amount is deducted from your account.

Tip: make sure you always have sufficient funds on your current account.

You can raise or lower your card's limits through KBC Mobile, KBC Touch or your KBC branch. Once you do so, you can immediately use your card under the new limit. Cash withdrawals of more than 650 euros a day or 2,500 euros a week can only be made at KBC/CBC ATMs.

Different limits apply to minors than to adults.  

Learn more about debit card limits.