You can withdraw up to 620 euros in cash every four days.
The amount of cash you can withdraw
Where you can withdraw cash
With one of our credit cards, you can withdraw cash from any ATM where you see the Mastercard or Visa logo.
Checking the balance on your card
Our KBC Touch and KBC Mobile apps let you see
what's left to spend on your card.
Raising your spending limit
You can raise your card's spending limit at your KBC Bank
branch or through KBC Touch.
If you want to be able to use your credit card to pay outside at the pump for refuelling at a filling station, you’ll need to make sure that there’s at least 125 euros on your card. This is usually the amount filling station owners hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.
Changing your PIN
You can change your credit card's PIN any time at a KBC
If you forget your PIN
KBC Bank branch. A member of staff there can arrange for
you to choose a new PIN at a KBC-Matic ATM or for a new one to be
posted to your home address.
Stopping or cancelling your card
If your credit card is lost or stolen, have it stopped as soon as
possible to prevent it from being misused.
Some businesses set aside money from your credit card when you book, reserve or pay for something using your credit card, e.g., when booking a hotel room or renting a car. The reservation will reduce your credit limit by twice the amount of the booking. The time when the reservation is released differs from trader to trader, from a few days to up to as much as two weeks.
Online payment not working
Look on KBC Touch or KBC Mobile to see whether your credit card has been authorised for online payments.
Credit card not received
If you've requested a credit card and want it sent to your home
address, it generally takes four days to reach you.
If you still haven't received it some time later, contact your KBC branch or call + 32 78 152 154.
A few weeks before your KBC credit card expires, we'll send you
a new one as standard.
Our credit cards can be used anywhere in the world. It's only when
you travel to the US that you have to take additional measures to
ensure that you can use your card there.
If you forget to activate your card for use in the US
If you forget to activate your credit card for use in the US, you'll
only be able to use it for transactions requiring you to enter your
PIN, like cash withdrawals. KBC Touch lets you activate your
card for use in the US even while you’re there, provided you have a
KBC Card Reader with you. If you do this, the change is effective
immediately. If you don't yet have KBC Touch, you can always
contact your KBC
Bank branch or KBC Live to help you with this.
Paying with your card abroad
Within the euro area
It costs you nothing to pay with your credit card, unless special charges apply (like when booking tickets).
Outside the euro area
It's cheaper to pay by KBC credit card than to pay using your
KBC Bank Card (Maestro). The fee for cash withdrawals depends on
the transaction amount.
Use these forms to make a claim:
- Purchase protection and extended guarantee claim form
- Financial protection insurance claim form
- Online purchase protection insurance claim form
- Travel cancellation insurance claim form, certification and guide
If you’re not sure whether your claim is covered, contact KBC Live.
Charges for using your KBC credit card abroad
Pay safely and securely with your credit card
Paying by credit card? It's 100% safe and secure. You are fully protected both during and after your purchase.