You can raise or lower the limit for your credit card in KBC Touch or in KBC Mobile. When you change it in KBC Mobile, it takes effect right away.

Did you know that...

... you can also raise your maximum limit directly in KBC Mobile twice a year, each time for a one-month period. Please note that this service is not available for credit cards with a KBC Flex Budget.

If you have a credit card with a KBC Flex Budget facility, you can use KBC Touch to pay off your credit balance faster and so have the amount of credit available to you again after a few days.

If you want to have a permanent higher limit for your credit card (with or without a KBC Flex Budget facility), you will need to contact your bank branch.

• I know my current PIN
You can change your PIN at an ATM at any time.
• I've forgotten my PIN
Get in touch with your bank branch or with KBC Live and request a new PIN.

You can use your credit card as standard to make contactless payments.
If you would rather not have this facility enabled, you can disable it in KBC Touch or KBC Mobile. Just tap or click your credit card and go to the 'Manage card' tab.

You can use your credit card to buy things from web stores. This function is enabled as standard. If you would rather it wasn't, you can easily disable it in KBC Touch or KBC Mobile. Just tap or click your credit card and then go to the 'Manage card' tab.

Going abroad on holidays and want to use your card while you're away? You have the ability to set where your credit card can be used in both KBC Touch and KBC Mobile: worldwide use (excluding the US) is the standard setting. You can change this setting for use just in Europe or worldwide (including the US).

How do I activate my card for use abroad?

On your desktop or tablet

1. Log in to KBC Touch
2. Select the card to be activated
3. Select 'Manage card'
4. Select 'Can be used as standard in'
5. Select where you want to use your card as standard and whether it is being activated temporarily or permanently

On your smartphone

1. Log in to KBC Mobile
2. Swipe left and select the card to be activated
3. Tap 'Manage' to the right under the amount specified for your card
4. Tap 'International card use’ to choose where your card can be used as standard and whether it is being activated temporarily or permanently
 

Got a credit card with a KBC Flex Budget facility? The 'Manage credit' tab in KBC Touch lets you know in an instant:

• how much credit you've already used (orange)
• how much is still available (green)
• how much you've spent in the month in question and what will be deducted from your facility the following month (yellow)

You can also us it to:

• transfer money to your KBC Current Account
• transfer money to your KBC Flex Budget facility so that you can spend more on your credit card again
• change the time you want to take to repay what you owe

Contact your branch or KBC Live.

We’ll make sure that you can either:

• set a new PIN at an ATM, or
• arrange for a new one to be posted to your home address

Some traders reserve an amount on your credit card whenever you book, reserve or pay for something using your card. This may happen, for instance, when you book a room in a hotel or when you rent a car. The time the reserve is released varies from trader to trader, but can range from a few days to as long as a couple of weeks.

Check in KBC Touch or KBC Mobile to see whether your credit card has been activated for paying online.

Call Card Stop immediately on +32 070 344 344 if your card is lost or stolen (0.30 euros/minute).
To be on the safe side, you should also block your card if it's retained by an ATM.

More information on blocking your credit card

Contact your branch or KBC Live.

• Quickly replace your defective card in KBC Mobile.
To do this, go to the 'Manage card' tab for your credit card.

• If you haven't started using our app yet, get in touch with your bank branch or with KBC Live.
We'll check your card and, if necessary, ensure that it is replaced as soon as possible.

You can withdraw up to 620 euros every four days.

This can be done from any ATM in Belgium or abroad where you see the Mastercard logo.
Don't forget that withdrawing cash with your credit card costs you more in fees.

Find out how much it costs to withdraw cash with your credit card

If you want to be able to use your card to pay for refuelling at a filling station, you’ll need to make sure that there's at least 125 euros on your card. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.

You can check the balance on your credit card in KBC Touch or KBC Mobile (delay of one to more days).

You can check your transactions:

• on your monthly billing statements
• using KBC Touch or KBC Mobile when you tap or click the card number: you'll see the transaction amount, type, location, etc.

Paying for things and withdrawing cash with your credit card is not always charge-free.

Learn more about the charges for using your credit card

Information

• Regulations and general insurance conditions for KBC Silver Credit Card
• General insurance conditions for KBC Silver Credit Card with a KBC Flex Budget
• Full list of items covered by the extended warranty
• General conditions for financial protection insurance

Claim forms

• Purchase protection and extended guarantee claim form
• Financial protection insurance claim form

Information

• Regulations and general insurance conditions for KBC Gold Credit Card
• General insurance conditions for KBC Gold Credit Card with a KBC Flex Budget
• Full list of items covered by the extended warranty
• Travel cancellation insurance FAQs
• General conditions for financial protection insurance

Claim forms

• Purchase protection and extended guarantee claim form
• Online purchase protection insurance claim form
• Travel cancellation insurance claim form, certification and guide
• Financial protection insurance claim form

Information

• Regulations and general insurance conditions for KBC Platinum Credit Card
• General insurance conditions for KBC Platinum Credit Card with a KBC Flex Budget
• Full list of items covered by the extended warranty
• Travel cancellation insurance FAQs
• General conditions for financial protection insurance

Claim forms

• Purchase protection and extended guarantee claim form
• Online purchase protection insurance claim form
• Travel cancellation insurance claim form, certification and guide
• Additional expense for flight delays & missed connections insurance
• Urgent purchases for delayed baggage delivery insurance
• Hire car excess insurance
• Admission ticket cancellation insurance
• Financial protection insurance claim form