Android Pay ™

Frequently asked questions

Android Pay ™

Frequently asked questions

Need help?

Call the KBC-Helpdesk on 016 43 29 15

or send an e-mail to kbc.helpdesk@kbc.be

  • Mon–Fri: 8 a.m. to 10 p.m.
  • Sat. from 9 a.m. to 5 p.m.

What should I do if I lose my smartphone?

Card Stop 070 344 344
  1. Call the KBC-Helpdesk on 016 43 29 15 to block your KBC app
  2. Call Card Stop on +32 70 344 344 (0.30 euros a minute) to block your bank card
  3. Lock your smartphone with the Android Device Manager to prevent others from using it

When you call Card Stop, you can also ask for a new card, whose details you can then add to Android Pay on your smartphone.

What should I do if I lose my bank card?

Card Stop 070 344 344

Call Card Stop right away on +32 70 344 344 (0.30 euros a minute) to block your bank card. This also blocks your virtual card in Android Pay and means that no-one can make payments using your smartphone.

You will have to add your new bank card details again in Android Pay.

Security

How much can I spend using Android Pay?

The limit for your KBC Bank Card applies to Android Pay (i.e. a standard 2,500 euros per week per card). You can modify this limit in KBC Touch or in KBC Mobile.

Where can I see an overview of the payments I made using my smartphone?

  1. Open Android Pay and select the card for which you want to see the transactions
  2. The app displays the last 10 payments you made with that card

How can I dispute a payment?

Where can I find the virtual bank account number?

You can find it in the Android Pay app. For security reasons, the app doesn't use your real card number, which is why you only see the last four digits of your virtual account number on your receipt.

What information does Google see?

Google receives a bare minimum of details (name, merchant, amount, location) to show you.

Card management

How do I recognise my card in Android Pay?

You can see the last four digits of your bank card in the bottom left-hand side.

Which card do I pay with in Android Pay?

If you've registered more than one card in Android Pay, you pay with your default card (i.e. the card displayed at the top of the list).

How do I pay with a bank card other than the default one?

Select the card you want to pay with in the app and then hold your smartphone against the terminal.

How do I change my default card in Android Pay?

  1. Select the card you want to set as your default
  2. Drag it to the top of the list: the first card in the list is now your default one

How do I remove a card in Android Pay?

  1. Select the card you want to remove
  2. Tap 'Remove card' at the bottom of the screen

Payment refused?

Woken up your smartphone?

Press your smartphone's on-off (power) button before making payment.

Have you activated NFC on your smartphone?

Android Pay works exclusively with NFC technology on your smartphone.

Does the payment terminal accept Maestro?

maestro

It does when it has a Maestro logo on it.

Does the payment terminal accept contactless payments?

wifi

It does if it has a Wi-Fi symbol on it.

What happens if the payment terminal indicates that the 'card cannot be read'?

Try again. Make sure to hold your smartphone long enough and close enough to the terminal. Don't let your smartphone go into sleep mode.

What should I do if 'temporarily refused' is displayed on the payment terminal?

Check

  • Whether you have enough money on your account
  • In KBC Mobile whether 'Contactless payments' has been enabled for your bank card
  • Whether your bank card has been blocked

What's happening if 'Try another card' is displayed on the payment terminal and my smartphone doesn't react?

Possible causes

  • Your smartphone is sleeping: press the on-off (power) button
  • The terminal does not accept Maestro
  • The terminal is not equipped to accept contactless payments

Android, Android Pay and Google are registered trademarks of Google Inc.

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