Got a question about our investment products in KBC Mobile?

Frequently asked questions

Got a question about our investment products in KBC Mobile?

Frequently asked questions

Viewing your assets in KBC Mobile

Tap the ‘Investments’ menu to do this. You’re shown your largest assets (in euros) as standard, but you can ask at your branch to have other assets displayed by default instead.

This view displays products you’ve bought through your branch, using Touch or Mobile. Products you’ve bought through one of our insurance agents are shown under ‘Savings & investments via an insurance agent’. View a selected asset by tapping the arrow at the top next to its name.

If you have more than one type of asset (like several types of personal assets, savings and investment products through an insurance agent, cooperative shares and savings and other people’s savings and investment products), you can view those as well. Tap the arrow at the top right next to the name of a selected asset to do this.

You’re shown your own or your and your partner’s savings and investment products, depending on the products you have and whether you invest by yourself or together with your partner.

Cooperative shares or insurance you’ve bought through an insurance agent are shown under a separate assets view. Other people’s savings and investment products that you’re authorised to see are also displayed separately.

Your assets are divided up into ‘Investments’, ‘Tax-advantaged savings and investments’ and ‘Liquid assets’.

  • ‘Investments’ shows you all your investments in funds, bonds, term products, shares and savings- and investment-type insurance, grouped together by asset class.
  • Savings and investment products bought through one of our insurance agents are given under ‘Savings & investments via an insurance agent’, not under your ‘own’ assets view.
  • ‘Tax-advantaged savings and investments’ displays savings and investment products giving you tax benefits like Pricos Responsible Investing, KBC Home & Pension Plan and KBC Home & Long-Term Plan.
  • ‘Liquid assets’ shows you all your savings accounts and investor’s accounts.
  • The equivalent value in euros is shown for each section. The total value in euros of a selected asset is given in the heading title.

Tap the ‘Investments’ menu to see your investments categorised as ‘Investments’, ‘Tax-advantaged savings and investments’ and ‘Liquid assets’.

Tap the ‘Investments’ menu and select the relevant asset, followed by ‘Tax-advantaged savings and investments’.

If you’ve only just opened a Pricos Responsible Investing pension savings plan, you’ll only be able to see its details a few days after you’ve paid into it for the first time. Bear that in mind if you’ve opened a Pricos Responsible Investing pension savings plan at the end of the tax year and still want to include what you’ve paid into it in your tax return for that year.

You can find this information under ‘Investments’.

If you’ve signed a wealth management contract, you’ll see the return on your portfolio for the current and previous year.
Even if you don’t have this type of contract, you’ll see the performance over the last three years (by tapping ‘Value’ after opening ‘Investments’).

Go to ‘Investments’ and tap the ‘Orders’ link to see your outstanding, cancelled and filled investment orders in funds, bonds and shares (not those in Bolero) for the last three months.
Tap the order to get more details.

Investment profile

Our priority is to provide investment advice that’s tailored to your needs. To do that, we have to know exactly what you want to achieve with your investment, what your financial situation is, how long you want to invest your money for and whether you have any specific sustainability preferences. We put all this information into your investment profile, which reflects the type of investor you are and forms the cornerstone on which we base our advice.

Tap ‘Investments’. You can access your investment profile under ‘What are you looking for?’. Don’t have an investment profile yet? You can create one here. You can also create an investment profile if you launch one of our investment advice applications. 

Tap ‘Investments’. You can access your investment profile under ‘What are you looking for?’. Don’t have an investment profile yet? You can create one here.

You can also create an investment profile if you launch one of our investment advice applications.

When creating an investment profile, you must first decide for what type of assets you would like to create a profile. You can choose from the following:

  • Individual assets
  • Joint assets
  • Total assets

This option is available only if you have joint assets, for example because you’re married or live together with your partner.

You can sign your investment profile by confirming it.

If you selected the ‘Joint assets’ or ‘Total assets’ option, your spouse or partner will need to confirm the new investment profile within 14 days after it was created. If you’re adjusting an existing investment profile for individual assets, only your confirmation is needed. If the change involves the joint or total assets, your spouse or partner will need to confirm the change within 14 days, unless you have a power of attorney to act independently.

You can sign your investment profile in KBC Mobile.

If you’re not using KBC Mobile, you can go to your branch or insurance agent to sign it.

  1. Log in to KBC Mobile
  2. Tap the bell icon at the top right
  3. Tap the notification to sign your investment profile

If you select the ‘Joint assets’ or ‘Total assets’ option, your spouse or partner will also need to sign the investment profile.

Yes, your new investment profile will be displayed immediately.

However, a profile for your joint or total assets will only be activated after your spouse or partner has validated it. If they fail to do so within 14 days, the profile will no longer be valid and you will need to create a new one.

New ESG sustainability legislation enables you, as an investor, to submit your sustainability preferences to us in the area of SFDR, Taxonomy and PAIs. We then take this information into account when providing investment advice. Learn more about ESG.

Sustainability preferences

New ESG sustainability legislation enables you, as an investor, to submit your sustainability preferences to us in the area of SFDR, Taxonomy and PAIs. We then take this information into account when providing investment advice. Learn more about ESG.

KBC Investment Plan

Open ‘Investments’ and tap ‘Investment plans’ under ‘What are you looking for?’ to see all your periodic investments.

Go to ‘Investments’ and select ‘Investment plans’ and then ‘New investment plan’, or open the app and select ‘New savings or investment product’ and then ‘I want to invest’.

If you’d like a bit more advice, opt for ‘Mobile investing with advice’ under ‘Offer’ to get suggestions that fit you.

You invest periodically if you invest set amounts at fixed intervals in savings or investment products.

The risk is spread over time. Each month, a pre-selected amount is invested in the chosen product.

If you open an investment plan using KBC Mobile, you can only invest in a KBC strategy fund.

If you’d like to invest in other types of savings or investment products, contact KBC Live or ask at your branch for more assistance.

You can set up an investment plan just for you or for yourself and your partner.

If you want to open a plan for someone else like your grandchild or godchild, contact KBC Live or ask at your branch for more assistance.

You can set up an unlimited number of investment plans, except spare change investment plans. They’re limited to the number of current accounts you hold in your name or jointly with your spouse.

With an investment fund, you invest a fixed amount by standing order in a fund every month. You only pay usual charges for the fund. They are detailed in the product information.

Every time you pay into your plan, you pay entry charges. There are also annual management fees to pay as the fund invests in stocks and bonds, which need to be actively monitored.

Once your investment plan has been set up, we’ll message you as soon as possible to confirm this. You will find that message in your messages under ‘My KBC’ in KBC Mobile and under ‘Messages’ in KBC Touch and KBC Invest,

which does not contain any legal information or product features. If you wish to save that information, download the PDF files and save them on your device.

Yes, you’ll be able to see your investment plan as soon as you’ve set it up. Just go to ‘Investments’ and then tap ‘Investment plans’.

No, processing your details for the fund in which you have invested takes three working days. The number of units and the equivalent value can only be viewed after the details have been processed.

You can use KBC Mobile or KBC Touch to change your investment plan. In KBC Mobile, you can change it in your investment plan view under ‘Manage’.

If you have an investment plan which you pay a fixed amount into each month, you can set up a new standing order or temporarily stop an existing one.
You can temporarily pause your spare change investments or reactivate them and you can also add a standing order.

You can also name your plan and add a photo to personalise it and make it easier to find.

Yes, you can by going into the details of your investment fund, though certain terms and conditions may apply (see the relevant product information for more details). If you need any assistance, call or chat with KBC Live. Alternatively, make an appointment at your branch.

No, you can’t do this using KBC Mobile, but KBC Live or an adviser at your branch will be happy to help you with this.

If you’ve set up an investment plan using KBC Mobile, the allocation will always be 100% in the suggested fund. In the case of investment plans set up through KBC Live or your branch, you are unable to adjust the allocation yourself. To do so, contact KBC Live or your branch.

You can do this very easily. Log in to KBC Mobile and then:

  1. Tap the piggy bank in the menu at the bottom
  2. Tap ‘More
  3. Go to ‘Periodic investments
  4. Select the investment plan you want to change
  5. Open ‘Manage
  6. Select ‘Automatic payments
  7. Change the amount or stop your plan

Investing with advice in KBC Mobile

‘Investing with advice’ gives you investment and savings advice that fits you and your budget. Get started from as little as 25 euros a month.

Before we provide you with automated personal proposals, we need to get to know you better by asking you a few questions and working out your investment profile.

Depending on your answers, we suggest whether you should invest your savings in:

  • A monthly investment by standing order (with the option of starting with a lump sum)
  • A savings insurance or investment-type insurance product
  • A product you already have

Happy with our proposal? Sign up for it now.

The service is meant for customers who want to start investing or who already have an investment, but aren’t really familiar with investing basics and would like advice. If you already have an investment portfolio, get in touch with your usual contact.

Tap ‘Investments’ > ‘New’ > ‘Invest’ > ‘Find out what suits you’ > 'Invest'

Or

Tap ‘Offer’ > ‘Saving & Investments’ > ‘Find out what suits you’ > 'Invest'

We base our personal proposal on how much you can save and the type of investor you are.

Depending on your answers to our questions (see investment profile), we will provide you with an automated personal proposal suggesting whether you should invest your savings in:

  • A monthly investment by standing order (with the option of starting with a lump sum)
  • A savings insurance or investment-type insurance product
  • A product you already have

Yes, you can. Depending on the proposal you get, you can adjust the amount to invest.

If you don’t commit to the investment right away, you can retrieve the original KBC proposal again.

Yes, we offer the option of having a monthly investment automatically indexed each year to take account of movements in the consumer price index. Indexation is not applied to lump-sum investments, only to bank funds.

Every year in January, we adjust the monthly amount invested to take account of movements in the consumer price index, increasing the amount with inflation and decreasing it with deflation.

The effect of having your monthly investment indexed is that you end up investing a different amount each year.

You can contact KBC Live during the process to get help completing your proposal.

That depends on our proposal.
You only pay usual charges for the fund. (see the relevant product information and overview of fees for more details).

You can monitor your investment under ‘Investments’ in Mobile.
Amounts you pay into your investment plan are shown under ‘Investments’ a few days after you make your deposit.
 

Yes, you can, though certain terms and conditions may apply (see the relevant product information for more details). If you need any assistance, contact KBC Live.

Spare change investing

Our Mobile app’s ‘Invest your spare change’ feature lets you invest small amounts of money in a balanced investment fund – without any paperwork hassle. The modest amounts invested come from roundups to the nearest euro on everyday transactions on your current account.

Spare change investing is intended for our personal banking customers aged over 18 who want to start investing in a fun, easy and accessible way.

You invest your spare change from a personal current account or a joint current account (if you’re married or living together with someone).

We round up everyday purchases and payments you make from your account to the nearest euro. Every time your roundups reach 10 euros, we invest it for you automatically through an investment plan.

So, if – for example – you spend 28.79 euros on your current account, we’ll round that up to the nearest euro and save the change (0.21 euros). Once you’ve gathered up 10 euros, we’ll invest it for you.
 

We round up all your everyday purchases and payments from your account to the nearest euro at the end of each day. That includes credit transfers, card payments, standing orders, direct debits and loan repayments.

We won’t do any rounding up if your account has a negative balance or roundups would cause you to go overdrawn on your account.

Tap ‘Offer’, scroll to ‘KBC products’ and tap ‘Saving & Investments’. Scroll down to ‘Invest’ and select ‘Invest your spare change’.

Go to ‘Investments’ to track your investments. Amounts you pay into your investment plan are shown under ‘Investments’ a few days after you make your deposit.

You only pay usual charges for the fund. They are detailed in the product information.

No, they’re not. It takes three working days to process the details of the fund you’ve invested in. The number of units and the equivalent value can only be viewed after the details have been processed.

Yes, you’ll be able to see your investment plan as soon as you’ve set it up. Just go to ‘Investments’ and then tap ‘Investment plans’.

Yes, you can. Just go to ‘Investments’, select ‘Investment plans’, ‘Invest your spare change’, open the ‘Manage’ tab and select ‘Pause’.

Go to ‘Investments’ and select ‘Investment plans’, ‘Invest your spare change’, open the ‘Manage’ tab and then tap ‘Restart’.

If you want to stop investing your spare change for good, contact KBC Live for help.

Yes, you can by going into the details of your investment fund, though certain terms and conditions may apply (see the relevant product information for more details). If you need any assistance, contact KBC Live.

You can also top up your roundups by setting up an automatic investment order for any amount you like.

  1. Just go to ‘Investments’ and select ‘Investment plans’, ‘Invest your spare change’ and then ‘Manage’.
  2. Tap the ‘plus’ sign next to standing orders.

turn on the Turbo to double or triple the amount of spare change being invested. You can also adjust the Turbo from double to triple or vice versa each time you activate it. Are you already investing your spare change and would you like to invest more? Turn on the Turbo. Haven’t invested your spare change yet? Start now. 

Checking what your real estate is worth

Tap ‘Investments’, scroll to ‘What are you after?’ and select ‘Estimated value of your property’.


At present, only KBC Private Banking clients can use it.

You can only use it for houses, apartments or building plots.
It cannot be used to value non-residential real estate, such as retail property or offices.

No, it is only suitable for property located in Flanders and Wallonia.

The tool gives an idea of the market value (not the sales value). The value is updated each time you open the dashboard.

The tool uses a thousand different criteria to arrive at the estimated value, making it one of the best tools in the market. Moreover, the valuation is constantly updated, so the figure generated cannot be compared with a valuation carried out several years ago.

However, bear in mind that the tool is just a tool and the figures given are always indicative. If an appraiser values a property on site based on a number of specific criteria that can only be determined there and then, that valuation will generally be more accurate.

No, you can’t.

The valuation generated by the tool is updated each time you open the dashboard. We wouldn’t be able to do that for valuations you’ve entered yourself.

The valuation given by the tool always relates to the property, regardless of whether the property is held in bare ownership or usufruct. The dashboard cannot provide a breakdown into bare ownership and usufruct.

Building plots that have not yet been assigned an address are not held in our database. That means we can’t put a value on them.