The latest version of KBC Mobile

Frequently asked questions

The latest version of KBC Mobile

Frequently asked questions

I want to be able to view other accounts on my home screen – how do I change these settings?

The home screen has tiles showing your accounts. If you swipe the tiles all the way to the left, you’ll see the ‘Edit favourites’ button. Tap the button and select the accounts you want to have displayed when you log in.

How do I change the name and photo displayed for my accounts?

All it takes is a few taps:

  1. Log in
  2. Tap ‘My KBC’
  3. Tap the tile for the account whose name and photo you want to change
  4. Tap the three dots in the top-right corner
  5. Tap ‘Settings’
  6. Tap ‘Change name and photo’

Where can I find new messages and documents I’ve received?

Log in and tap ‘My KBC’.
When you’ve received a new message, a red dot will appear on ‘My KBC’. Tap ‘My KBC’ > ‘New message’ to read your message.

To find your documents in ‘My KBC’, scroll all the way down.

How do I submit a claim under one of my insurance policies?

There are several ways to submit a claim:

Option 1
Tap the Kate icon in the top-right corner. Say or type that you want to file a claim. Kate will then guide you through the process.

Option 2
Tap ‘My KBC’. Tap the insurance policy you want to use. You can now file your claim.

Option 3
Tap ‘Offer’, select your insurance policy and tap ‘Insurance claims’.
Tap ‘My KBC’, scroll down and tap the ‘All contacts’ link. Next, tap ‘File and track a damage, theft or hospitalisation claim’.

I can’t find all of my accounts under ‘My KBC’.

Tap your avatar or profile picture in the top-left corner, tap ‘Settings’ and then ‘Account sequence in ‘My KBC’’. Check whether all of your accounts have been ticked.

A maximum of eight accounts are displayed in the ‘My KBC’ menu. If you have more than eight accounts, tap ‘Show all accounts’ to view them.

Can I change the order in which my accounts appear in ‘My KBC’?

Certainly – tap your avatar or profile picture in the top-left corner, tap ‘Settings’ and then ‘Account sequence in ‘My KBC’’.

To sort how you see your accounts, tap and hold the three-bar icon and drag the tile.

Is it possible to hide an account I no longer need in KBC Mobile?

Certainly – tap your avatar or profile picture in the top-left corner, tap ‘Settings’ and then ‘Account sequence in ‘My KBC’’.
Uncheck the box next to the account(s) you want to hide.

Where can I find KBC products held by my company, such as business accounts, loans, insurance policies, etc.?

Go to ‘My KBC’ and tap the ‘Business’ tab at the top.

How do I securely log out of the app?

Tap your avatar or profile picture in the top-left corner and then ‘Log out’.

How do I change my profile and customer details?

Tap your avatar or profile picture in the top-left corner, tap ‘Settings’ and then ‘Personal details’.

Where can I find my beneficiaries, direct debits and standing orders?

Tap your avatar or profile picture in the top-left corner and scroll down to ‘Payments’, where you will find your payment limits, standing orders and beneficiaries.

Where can I find my payment limits?

Tap your avatar or profile picture in the top-left corner and scroll down to ‘Payments’, where you will find your payment limits, standing orders and beneficiaries.
Tap your avatar or profile picture in the top-left corner and scroll down to ‘Security and privacy’, where you will find your payment limits.

How do I get in touch with KBC?

There are several ways to contact KBC:

Option 1
Tap the Kate icon in the top right of the heading and ask to be shown your contacts. Kate will help you find what you’re looking for in a matter of seconds.

Option 2
Go to ‘My KBC’ and scroll down to your contacts.

How do I get in touch with My KBC Insurance agent?

Go to ‘My KBC’ and scroll down to your contacts and tap the relevant agent to contact them.

How do I grant someone – say, a family member – a power of attorney?

Tap your avatar or profile picture in the top-left corner and scroll down to ‘Security and privacy’, tap ‘Powers of attorney’ and then the blue plus sign.

To grant a power of attorney for an insurance policy, tap ‘My KBC’, select the relevant policy and then tap the blue plus sign.

Where can I find KBC’s additional services?

By tapping ‘Offer’.

Where can I find the KBC Deals?

By tapping ‘Offer’.

How do I transfer money?

Log in and then tap the blue dot in the bottom right-hand corner of the home page.

How do I delete temporary messages from my home screen?

Tap the three dots to the left of the message.

How do I edit my notification settings?

Tap your avatar or profile picture in the top-left corner and then ‘Notifications’.

How do I view the insurance certificate (‘green card’) for my vehicle?

Option 1
Tap the Kate icon in the top right of the heading and ask Kate. Kate will help you find what you’re looking for in a matter of seconds.

Option 2
Tap ‘My KBC’, scroll down to your insurance policies, select the relevant policy, tap ‘Details’ and then ‘View your documents’.

How do I view my AssurCard?

Tap the Kate icon in the top right of the heading and ask Kate. Kate will help you find what you’re looking for in a matter of seconds.

Where can I find my AssurPharma barcode?

Tap ‘My KBC’, scroll down and tap the ‘All contacts’ link. Next, tap ‘File and track a damage, theft or hospitalisation claim’.

Where can I find the savings and investment products I purchased through an agent?

Go to ‘Investments’, tap the ‘Edit’ button next to the portfolio and then ‘Savings and investment products purchased through my insurance agent’.

Tap the ‘Edit’ button next to your portfolio and then ‘Savings and investment products purchased through my insurance agent’.