Getting your security deposit back

Getting your security deposit back

When your lease ends, you'll naturally want to get your security deposit back as quickly as possible. The good news is that you no longer have to arrange this at a KBC branch. Instead you can do it easily in KBC Mobile or KBC Touch.

Releasing your security deposit

What are the conditions?

Releasing a security deposit

At the start of your lease, you have to transfer the amount of the security deposit to a blocked account. When the lease ends, that amount deposited will be returned under one of the following conditions

  • There's a written agreement between all the tenants and the landlord (or joint landlords) to release the security deposit
  • Or there's a court order (small claims court – vrederechter/juge du paix) instructing the landlord to release the security deposit

Getting your security deposit back

The most convenient way to request the return of your security deposit is to use our app.

Just scan or take a photo of

  • The release document duly signed by each of the tenants and the landlord (or joint landlords)
  • The lease contract
  • The tenant's ID card

If you can't find your copy of the release document, you can download a blank copy in our app.

Follow this procedure

  1. Start KBC Touch or KBC Mobile
  2. Go to Payments
  3. Go to Savings accounts and select the security deposit savings account
  4. Open the Manage tab
  5. Select 'Release security deposit'

What we do after you've uploaded the necessary documents

  1. Check the documents
  2. If everything is in order, return the amount of the security deposit (plus interest), ensuring it is divided up as agreed
  3. Close the security deposit savings account
Processing takes one banking day. You will receive confirmation in your ‘Messages’ inbox.
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