What does this job entail?
One of the programs our team worked on was increasing the STP rate of KBC’s commercial processes. Our non-commercial, supporting processes also need to become more STP. This will free up time for other tasks, reduce friction, improve customer and employee satisfaction, and keep KBC competitive in the long term.
Various departments will collaborate to improve our way of working, supported by process optimization and (Gen, Agentic) AI. Together with your ACE colleagues, you will make a significant contribution to this program by providing strategic input, helping determine which domains and processes should be optimized first, rethinking end-to-end processes, and monitoring progress.
Expect a dynamic, international work environment where continuous learning and collaboration are key.
What do we expect from you?
- Develop a broad understanding of KBC’s business model and its key underlying processes.
- Take on diverse assignments combining process improvement techniques with desk research, internal and external benchmarking, and knowledge of technological solutions and trends. Use these insights to design optimal solutions.
- Challenge the status quo, prepare convincing analyses, and persuade management of their potential.
Your key strengths?
- You hold a bachelor’s or master’s degree.
- You communicate clearly and persuasively in Dutch and English. For example, you can deliver impactful presentations, argue a point of view, or respectfully challenge a colleague.
- Thanks to previous project management experience, you excel at organizing, planning, stakeholder management, and process-oriented thinking. Your approach is pragmatic and results-driven.
- Colleagues quickly recognize you as a natural ‘constructor’ and ‘facilitator’. Finding solutions to complex challenges together energizes you. You pay attention to detail without losing sight of the bigger picture.
- You are familiar with project management methodologies and know how to apply them effectively. You use best practices to address issues and risks.
- Project stakeholders rely on you to keep them informed and aligned.
- During presentations to senior management (Top 300), you strike the right balance between essentials and details, helping them make swift decisions on the solutions you propose.
What can we offer you?
- Excellent onboarding, collegiality, and a pleasant working atmosphere.
- Throughout your career at KBC, we encourage you to grow personally and professionally. You can follow training programs to sharpen both hard and soft skills.
- Up to 50% remote work per month. At the same time, we value team spirit, so you’ll work at least one day per week at our Brussels headquarters.
- Flexible working hours to help you balance work and private life.
- A permanent contract and a competitive salary complemented by extra-legal benefits. Sounds familiar? Of course—you read this in every job ad. KBC makes the difference with an extensive flex package, too comprehensive to detail here. We’ll gladly discuss all benefits—big and small—during your interview.
Can you help us make the difference?
I joined the ACE team six months ago. It was a good move! Although I have been working at KBC for 15 years, I am still learning a lot here. Through varied assignments for top management, I am rapidly expanding my network and knowledge.
Bart Van de Broek
Respect and inclusion are core values at KBC. We believe that the individuality of our employees and the diversity of our teams are key to achieving great things. That’s why we recruit new employees based on talent and motivation, regardless of their background or story.
We work closely together to be the reference in the financial sector by innovating, greening and connecting. Interested in joining a ‘Top Employer’ and contributing to new ideas and solutions that help our customers and society move forward?
If this ticks all your boxes, apply now so we can get to know you. And if there are any specific things you’d like us to consider in your application, please let us know. We look forward to hearing from you soon!
