KBC Bank France provides commercial banking services to companies in France. As a legal branch of KBC Group, which is headquartered in Brussels, we have the staff, the abilities and the technical means necessary to offer our customers high value-added solutions benefiting from the KBC network, a top-ranking group on the markets in Belgium and central and eastern Europe.
The commercial banking unit based in France specialises in managing KBC group relationships in and outside of Belgium and Central and Eastern Europe (CEE). The French branch also provides a specialist, high-value platform to French businesses desirous of establish commercial relations with corporation established in Belgium and in central and eastern Europe.
Unique product offer
Means of payment contact: oac.kbcfr@kbc.be
LCR (Lettre de Change Relevé)
Electronic payments facility for shopkeepers and cardholders
EBICS-EDI
Centres
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LilleCorporate centre50 Rue de la Vague, Immeuble Le Wellice59650 Villeneuve d'Ascq
To allow you easy access from the very outset to the documents that will govern our business correspondence, you will find low hyperlinks to our Privacy Statement, which is there in the interests of your and your staff's personal data.
We are also sending a link to our standard current account contract so that you're able to look it over before your next contact with our relationship managers.
If you meanwhile have any questions, please write to us at oac.kbcfr@kbc.be.
Commercial Banking Helpdesk
Need some help with KBC Reach, Go&Deal Pro or Flexims? Do not hesitate to contact us.
- T.: +32 16 43 25 32 (mon-fri 08:00-17:00 GMT+1)
- E.: ebc.desk@kbc.be or flexims@kbc.be
Whistleblowing system
For years, the KBC Group has officially defined its commitments to responsible behavior toward all its partners in its Code of Ethics. These principles include the possibility for our staff to exercise their right of whistleblowing, such as when reporting wrongdoing at the hierarchical level is ineffective or inappropriate for the situation.
To consolidate our commitment to preventing wrongdoing and unethical and criminal behavior, we want to ensure that all of our employees, as well as all suppliers and external service providers, can exercise their right to make protected reports to safeguard the company's interests.
Individuals who are unable to report potential misconduct as part of the normal reporting process (for fear of retaliation, pressure from management, manager involvement, etc.) can now exercise their right to report through the EQS platform.
The EQS platform guarantees the confidentiality of the whistleblower, the reported incidents, and the people involved. The information is encrypted and stored in a separate and secure environment. Whistleblowers can use the tool to make the report and use the secure dialog box to discuss it with the official in charge of handling the report. The whistleblower's anonymity is protected. The whistleblower can also choose to remain anonymous, and communicate with the person in charge of handling the report through the protected "dialog box."
Connect to the system from wherever you want and whenever you want.
Customer complaints against the bank
KBC Bank accords great importance to providing its customers with services that meet the highest standard of quality. Nonetheless, disagreements do arise from time to time and to settle them we kindly ask you to submit complaints to the Head of KBC Bank's Customer Support Team, either by e-mail to oac.kbcfr@kbc.be or by regular post to KBC Bank, French branch, Head of Customer Support Team, 50 Rue de la Vague, Immeuble Le Wellice, 59650 Villeneuve d’Ascq. KBC Bank will acknowledge complaints within ten banking days of being received by KBC Bank and will respond to them within two months of that date, barring such special circumstances as KBC Bank might give notice of.Villeneuve d’Ascq