Have questions, problems or complaints?

Contact us

Have questions, problems or complaints?

Contact us

Quick question?

Call us: 078 353 137

  • Business days from 8 a.m. to 10 p.m.
  • Saturdays from 9 a.m. to 5 p.m.

Call us

  • Business days from 8 a.m. to 10 p.m.
  • Saturdays from 9 a.m. to 5 p.m.

Need specialist advice? Make an appointment


You can make an appointment at a KBC branch, KBC agency or by calling or video chatting with KBC Live from the comfort of your home.


Branch or agency

  • Business days from 9 a.m. to 6 p.m.
  • Saturdays from 9 a.m. to 12 noon (depending on the branch)

KBC Live

  • Business days from 8 a.m. to 10 p.m.
  • Saturdays from 9 a.m. to 5 p.m.

KBC Live provides you with the same expertise as a KBC branch staffed by people from your area, but then by chat or over the phone, including evenings.

Already with us and need an appointment fast?


Already with us and need an appointment fast? Get one in no time through KBC Mobile.

Also useful

Card Stop
Stop a lost or stolen card

070 344 344 (0.30 euros a minute)

See what to do if you're having problems with your card

24/7
Helpdesk online banking 016 43 25 19
kbc.helpdesk@kbc.be
Mon. to Fri. from 8 a.m. to 10 p.m.
Sat. from 9 a.m. to 5 p.m.

Fallen victim to fraud or lost your smartphone?

Block your KBC Mobile, KBC Business or KBC Phone

0800 65 65 0  
(from abroad: + 32 15 63 22 80)
24/7
Find us near you Find a branch  
Complaint or suggestion Ask us a question
Submit a complaint or suggestion
Where can you go with your suggestion or complaint?
 
File a claim Through your insurance agent
Using KBC Assist
0800 964 64 (free number)
+32 16 24 24 24 (abroad)


24/7
Tell us you've been admitted to hospital Using KBC Assist
0800 900 68

Mon. to Fri. from 8 a.m. to 5 p.m.