Getting started with Deals
Terms and conditions
You also need a KBC Current Account to receive your cashbacks.
How does KBC Deals work?
1. Activate your deals
Tap your deal and activate it! Check out our latest deals and activate as many of them as you like. New deals are added regularly! When you activate a deal, you will immediately see its terms and conditions. Not interested in a deal? Simply remove it by swiping it to the left.
2. Shop and automatically redeem your deal
Pay online or in-store with a KBC personal account (using your debit card, credit card, KBC Mobile, Payconiq, etc.). No need for any discount codes or vouchers.
3. Get cashbacks
Your cashbacks will be credited automatically to the account you paid with, or the account your credit card is linked to, on the first business day of the month following the purchase. See how much you’ve saved via the ‘Cashbacks’ tab. It’s as simple as that!
4. Return period
Some retailers have a return period during which you may return all or part of your purchase. This means you'll not receive some cashbacks until after that period has expired if you've not returned your purchase during the cooling-off period or sent it back to the shop. You can see exactly when this period ends – if there is one – for each cashback under ‘Pending cashbacks’.
What can I use to pay?
Redeem deals when you use a KBC means of payment, online or in-store. This can be a debit card/joint debit card, credit card, money transfer, direct debit or mobile payment method (specifically Payconiq or the KBC Payment Button) linked to a KBC Current Account you hold yourself or jointly. Whatever’s most convenient for you! You do, however, have to make payment from a personal account.
As the name suggests, cashback means getting money back. It’s not an immediate discount, but an amount you get back after purchasing a product or service.
Your cashback from KBC Deals can be either a fixed amount or a percentage of the total purchase amount. In some cases, a minimum purchase amount applies.
When do I receive my cashbacks?
On the first business day of the month. They’re credited to the (joint) account you paid with or the (joint) account your credit card is linked to.
My cashbacks aren’t appearing in KBC Mobile
- Did you make the purchase at a participating shop or online store?
- Did you buy something today? If so, your cashback will appear in the list tomorrow.
- Are you sure you activated the deal?
- Did you make your purchase before the deal expired?
- Did you use a KBC means of payment to pay?
- Has the purchase price been debited from your account yet?
- Did you pay with a credit card? If so, it can take a bit longer to go through.
My cashbacks haven’t been paid
If you bought something at the end of the month, your cashbacks may not have been registered right away. In that case, they appear under ‘Still to be received’ and will be paid the following month.
Donate my cashbacks to my favourite club or organisation via Trooper
Like to use the cash to support a favourite club or organisation? Simply open KBC Mobile, go to 'KBC Deals' > 'Manage' > 'Support a club or organisation with Trooper' and choose who you'd like to support. Your cashbacks will then be credited to your favourite club or organisation every month.
If you want, you can share your name and e-mail address. Trooper will then notify your favourite club or organisation that you’re supporting them and will also send you an e-mail as soon as they receive your donation. If you'd like to know how Trooper processes your data, go to its data protection statement (in Dutch). If you'd rather remain anonymous, just select the checkbox indicating that your name and e-mail address may not be shared.
You can change the club or organisation you want to support at any time, or cancel your donations. Any changes apply to all your cashbacks over the past month and to all cashbacks you earn in the future.
Deals that have disappeared from the list
Can’t see a particular deal in the list any more?
- Deals are time-limited. As soon as the deal expires, it disappears from the list and you can’t use it any more.
- Some deals can only be used a certain number of times. Once you’ve redeemed an activated deal the maximum number of times, it disappears automatically from the list.
Combining deals with other offers and promotions
KBC Deals are separate from any other offers or promotions run by the retailers themselves. So, you’re free to combine all the benefits!
What does KBC do with my personal data?
KBC only uses your details to identify the deals that are relevant to you. We don’t share them with the participating retailers.
Why do I get different deals than other people?
Some retailers prefer to offer deals only to new customers, others only to existing ones.
They may also decide only to offer deals to customers who live in the same province as where their outlet is located.
Your deals may also be shown in a different order to someone else’s, because we rank them according to your personal details and other information.