Insurance claims

Insurance claims

Make a hospitalisation, car accident or home damage claim with us at any time how it suits you best.

Report an accident or damage to us

1. Use our free KBC Mobile app on your phone

Option 1
Tap the Kate icon in the top-right corner. Say or type that you want to file a claim. Kate will then guide you through the process.

Option 2
Tap ‘%%mijnkbc%%’. Tap the insurance policy you want to use. You can now file your claim.

Option 3
Tap ‘%%mijnkbc%%, scroll down and tap the ‘All contacts’ link. Next, tap ‘File and track a damage, theft or hospitalisation claim’.

2. Use our free KBC Touch app on your PC or tablet

Log in to KBC Touch and select whether your claim relates to your 'Home', 'Family', 'Vehicle' or 'Business'. Then select the insurance under which you want to claim.

Make your claim now in KBC Mobile
Make your claim now in KBC Touch

3. Contact your insurance agent

Your KBC insurance agent will be happy to help you open a claim and guide you through the steps for having it settled.

Find your KBC insurance agent

4. Call us 24/7 on +32 (0) 16 24 24 24

If you can’t reach your KBC insurance agent or if you need immediate and urgent assistance with a claim, you can contact our call centre 24/7.

Give your contact full details

We’ll need this from you to give you the best possible assistance

  • Date you suffered damage or were involved in an accident
  • Brief description of the damage suffered (like water, glass breakage or fire damage)
  • Photos and any other documents proving the damage

Give us that information using our KBC Mobile of KBC Touch apps, through your insurance agent or via our call centre on +32 (0) 16 24 24 24. We’ll do the rest!

Make a claim with us in no time.

Traffic accidents

Send us (as soon as possible)

  • Completed European accident statement
  • Number of the police report
  • Copy of your statement to the police

Were there any injuries?

  • Consult a doctor
  • Visit your general practitioner if you didn’t go to the emergency department
  • Keep any medical certificates, make copies of all your doctor’s bills and pharmacy receipts and make a list of all your expenses
  • Inform your employer if the accident happened while commuting

Have you been summoned by the magistrate’s court?

Send us

  • Copy of the summons
  • Name and address of your lawyer if you’ve already chosen one
  • Copy of the violation notice (you’ll receive it by post after the offence)

Our insurance experts are there for you

If you need to claim under accident or other insurance with us, there’s always a KBC insurance agent nearby to guide you through your claim. That includes insurance you’ve taken out with us online.

We're here to help

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