Make an appointment

Come and see us or talk to us by KBC Live (phone or chat)

Make an appointment

Come and see us or talk to us by KBC Live (phone or chat)

Need expert advice?

Book time and talk with us your way

  • Meet us at our branches
  • Visit our insurance agencies
  • Call or chat with us using KBC Live
Log in to KBC Touch to make an appointment with your details pre-filled

Log in to KBC Mobile to make an appointment with your details pre-filled.
(See below for how to make an appointment with us using your phone)

Talk with us wherever you are

Come and see us at our branches and insurance agencies

  • Monday to Friday from 9 a.m. to 6 p.m.
  • Saturdays from 9 a.m. to 12 noon (depending on the branch/agency)

Call or chat with us using KBC Live

  • Monday to Friday from 8 a.m. to 10 p.m.
  • Saturdays from 9 a.m. to 5 p.m.

How to make an appointment?

Website (if you're not a client with us yet)

Not a client with us yet? Make an appointment through our appointments page .

  • Select the nature of your appointment.
  • Enter your postcode and select a branch.
  • Choose a date and time.
  • Enter the details we need from you, add additional ones if necessary and hit 'Confirm'.
  • We'll confirm your appointment by e-mail to the address you provided and we'll also send you a free text message to remind you of your appointment a few hours in advance.

In KBC Mobile

Tap Communication at the bottom. Select 'Appointments'.

  • Tap the ‘+’ icon.
  • Tap Appointment.
  • Select the nature of your visit.
  • Choose how you want to speak with us: at your KBC Bank branch, by phone or by video chat.
  • Choose a date. Use the arrows to choose another date or branch. 
  • Select a time. Swipe to see more possible times.
  • Enter the details in the next screen and tap Continue at the bottom to see your appointment details. 
  • Hit Confirm and you're done!

In KBC Touch

Go to contact at the top right of your screen. Click or tap Make an appointment under ‘My contacts’.
  • Select the nature of your appointment.
  • Tick how you want to speak to us: at your branch, by phone or using video chat.
  • Choose a date and time. Use the arrows to see more time slots.
  • If you wish, choose another branch. Use the arrows to select another branch.
  • The time you select will be shown at the bottom left of your screen.
  • Hit Next at the bottom right.
  • Enter your details in the next screen, click or hit Confirm and you're done!

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