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Unsubscribe

Unsubscribe from newsletters and commercial e-mails

Not entirely satisfied with newsletters or e-mails you receive from us? There are several ways to stop getting them. You’ll need to unsubscribe from newsletters and commercial e-mails separately.

Where do I start?

Change your choice in KBC Touch

  • Unsubscribe from newsletters
  1. Log in to KBC Touch
  2. Go to ‘Profile’ at the top right of your screen
  3. Select ‘Communication preferences’ at the bottom left of your screen
  4. Go to ‘General’ and switch off newsletters you don’t want to receive
  • Unsubscribe from commercial e-mail
  1. Log in to KBC Touch
  2. Go to ‘Profile’ at the top right of your screen
  3. Select ‘Client details’ at the top left of the screen
  4. Switch off commercial communication by e-mail

Change your choice in KBC Mobile

  • Unsubscribe from newsletters

You can’t do this using our Mobile app. Change your choice using KBC Touch or ask your KBC branch, your KBC insurance agency or let the KBC Live staff do it for you.
 

  • Unsubscribe from commercial e-mails
  1. Log in to KBC Mobile
  2. Tap ‘More’ at the bottom of the screen
  3. Select ‘Profile’ at the top of your screen
  4. Hit ‘Contact details’
  5. Switch off commercial communication by e-mail

With us but don’t have access to KBC Touch and KBC Mobile?

Inform your KBC branchKBC insurance agency or KBC Live of your choice, stating clearly whether you want to unsubscribe from newsletters, commercial e-mails or both.

Not with us?

Inform KBC Live of your choice, stating clearly whether you want to unsubscribe from newsletters, commercial e-mails or both.

When are you unsubscribed?

Changes may take up to 48 hours to be fully effective. However, you’ll continue to receive legal and administrative information.

If you’d still like to receive information that’s relevant to you, opt for our personalised information.

Make sure we have your latest e-mail address

If your e-mail address has changed, be sure to update it in KBC Touch or KBC Mobile so you stay abreast of our latest news and great offers.

Update your e-mail address in KBC Touch

  1. Log in to KBC Touch
  2. Go to ‘Profile’ at the top right of your screen
  3. Hit ‘Client details’
  4. Edit and save your e-mail address

Update your e-mail address in KBC Mobile

  1. Log in to KBC Mobile
  2. Tap ‘More’ at the bottom of the screen
  3. Go to ‘Profile’ then ‘Contact details’
  4. Enter your new e-mail address
  5. Hit ‘Sign’ at the bottom and enter your PIN
  6. Your new e-mail address will now be saved

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