1. What are cookies?
Cookies are small files that are installed on your computer, smartphone or tablet when you visit a website or use an application.
Different types of cookies ensure that you can be recognised for various purposes, e.g. storing your language preference in order to make your visit to our websites more convenient. Thus you need not select your language each time you visit. Other cookies are anonymous and collect information on how visitors use a website or application.
When we mention “cookies” in this document, then we are talking about cookies and comparable technologies. A Software Development Kit (SDK) is an example of such technology. This is used to accomplish the same goals in applications as with cookies for browsers.
2. What types of cookies are there?
KBC distinguishes between 3 types of cookies. You will find a list of all the specific cookies that KBC uses in point 8 .
Essential cookies are required for the operation of our websites and applications. These cookies are necessary for verifying your identity when you log in, for example.
Analysis cookies are anonymous cookies that collect information about the way visitors use our websites and applications (pages visited, average duration of visit, ...) to improve the operation of the sites and the applications in general.
KBC also uses a variety of other non-anonymous cookies to register your preferences or behaviour for various purposes:
Functionality cookies make browsing more convenient, such as by remembering your language preference, for example
Advertising and personalisation cookies collect information about your browsing habits with the aim of offering you advertising or content that falls within your sphere of interest
Tracking cookies are used to track your browsing behaviour on one or more websites
Social Media cookies are used to share information with social media parties such as Facebook, Twitter or LinkedIn
A cookie can have multiple purposes.
3. How long do cookies remain?
Temporary cookies are temporarily stored in your browser or application. As soon as you close your browser or application, these cookies are automatically deleted.
Permanent cookies remain on your computer, tablet or smartphone, even after you close the browser or application. Permanent cookies make it possible to recognise you during a subsequent visit to the website. They remain on your device until their expiration date is reached, a new version of the cookie is installed, or you delete them manually.
4. Who installs and manages cookies?
First-party cookies are installed and managed by KBC. They are specific to the KBC website that is visited or the KBC application that is used.
Third-party cookies are installed and managed by a third party. They are installed during your visit to a KBC website or use of a KBC application. They ensure that your visit to the KBC website or application results in certain information being sent to third parties.
5. What about your privacy?
If KBC uses third-party cookies (please refer to point 4), then KBC ensures that third parties cannot identify you from the data that is stored in those cookies.
Already a KBC client? Then we can link your KBC cookies to your personal data in our systems in a secure manner. KBC only does this with your permission.
6. What is the impact of your cookie preference?
If you select a preference on a kbc.be website domain, then this preference applies to all websites with “kbc.be” in the address (e.g. www.kbc.be/ondernemen/en.html, privatebanking.kbc.be/en). There is a separate choice for all cbc.be and kbcbrussels.be. website domains. If you use multiple browsers (e.g. Internet Explorer, Safari, Chrome) then you must select a preference for each browser separately.
You can select your cookie preference in the KBC applications: KBC Mobile, KBC Business, KBC Assist. Your preference only applies to the application in which you select the preference.
7. How can you amend your cookie preference?
a. Accepting or amending cookies for this website or application
Do you want to accept cookies? Leave the check mark for analysis cookies checked and click on “Yes, I accept cookies”.