How do cybercriminals work?
- Cybercriminals try to trick you by sending a phishing e-mail
that looks like it’s from a trusted organisation such as a social-accounting secretariat. They’ll ask you to open a link and fill in details, such as contact or banking information, which they can use to concoct a believable story. - They’ll then call you and pretend to be working for your bank, Isabel or Card Stop.
They often refer to the phishing e-mail sent previously and claim that fraudulent activity has been detected on your business account and that you need to take urgent action to stop it. - They’ll try to convince you to install software such as TeamViewer or AnyDesk so they can help you.
Once you’ve installed that software, they can access your computer and they’ll ask you to log in to the KBC Business Dashboard. This gives them the opportunity to register fraudulent transfers, without you noticing. - They’ll ask you to sign those transfers with KBC Business or IsaKey. This is supposedly meant to stop the fraudulent activity, but what you’re doing is actually confirming their fraudulent transfers.
Important to know
- If you get a call like this, you’re talking to a scammer. Hang up immediately.
- KBC will never ask you to give access to your computer or to install software.
- KBC will never ask you to confirm transfers with KBC Business or Isabel in order to stop fraud.
- The signing screens in KBC Business and Isabel show both the context and details of a transaction. Make sure you always read this information carefully before signing digitally.
- Are you being called by a landline number and are you unsure whether you’re talking to a KBC employee or a scammer, use the ‘Check who’s there’ button in the KBC Business Dashboard or in KBC Business.
Fallen victim to scammers?
Call Secure4u immediately on 016 432 000 (available 24/7).