KBC Business: questions frequently asked
KBC Business is the handy app for corporate banking. On this page you will read all the answers to your questions.
1. Are there transaction limits for transfers?
Use the app to quickly and easily transfer funds between your own and other accounts within the euro area.
For security reasons, the app enforces certain transaction limits for making transfers. These do not apply in KBC Business Dashboard, where the limits are set by the powers of attorney. The default setting is shown below, but you can have these settings changed at any time.
Other limits that are set by the powers of attorney apply in your KBC Business Dashboard.
|Transfers between your own accounts||unlimited|
|Transfers to unknown beneficiaries||2.500 EUR|
|Transfers to unknown beneficiaries||10.000 EUR|
|Signing individual payments||100.000 EUR|
|Signing batched payments||100.000 EUR|
2. Can I terminate the KBC Business app for a certain user or remove the KBC Business app from a certain device?
Yes, you can. As an administrator, you can go into the KBC Business Dashboard and deny a certain employee access to the app and/or remove the app from a device. To do so, log in to the KBC Business Dashboard as administrator, go to ‘Settings’ and then ‘Manage users’. Select the user whose app you want to remove, click the 'trash can' icon next to KBC Business and then ‘Remove app’.
3. If I get a new device, can I still use the app?
If you had the KBC Business app installed on a previous device and you are now using a new one, you'll have to quickly run through the activation and registration procedure again (as described on our KBC Business page).
4. My smartphone that had the KBC Business app installed has been lost or stolen. What now?
If your device has been stolen or lost, call the emergency number 016 43 20 00 as quickly as possible to block your KBC Business contract. If you want to use KBC Business again afterwards, you will have to follow the activation and registration procedure again as described on this page about KBC Business.
5. I forgot my PIN/ my PIN has been blocked. What now?
Contact your Business Dashboard administrator, who can request new activation codes for you so that you can set a new PIN. They can request it in the ‘Administration’ menu. Go to ‘Settings', select the user and then ‘Solve login problems’ and ‘User forgotten PIN for KBC Business’
6. How do I change my PIN?
Use your current PIN to log on to the KBC Business app and go to 'More' in the menu bar. Then tap 'Profile' and 'Change PIN'.
8. If I have the app installed on a single device, can I share it with several users?
Yes, you can. See this page to get started with KBC Business for the activation process that each user then needs to follow. Every user can log in with the PIN and then log off (on the same device). You can also save several user profiles on the same device to allow all users to log in and use the app easily.