If you have any queries about your home loan or if you want to change its terms because your financial or family situation has changed, go about it the easy way in our KBC Touch (tablet or PC) or KBC Mobile (smartphone) app.
Did you know that Kate can also help answer questions about your mortgage loan?
If you have a mortgage loan and have questions about it, just tell Kate: ‘I have questions about my mortgage loan’. You can find Kate, your digital assistant, in the top-right corner of KBC Mobile.
What can you change in terms of your loan?
- Match the repayment date with the date on which your salary is paid
- Change the account you use for repaying your loan
- View the impact of an interest-rate review if you adjust the amount you repay every month or term (only in KBC Touch)
How to modify your loan yourself?
- Log in to KBC Touch
- Go to ‘Home’
- Select the home loan you want to modify
- Log in to KBC Mobile
- Go to ‘My KBC’ at the bottom of the screen
- Scroll to ‘Loans’ and select the home loan you want to modify
- You no longer need part of your loan because the work on your home turns out to be cheaper than you first estimated
- You want to make an early repayment
- You're struggling with your monthly repayment
- You want to modify your loan because you and your partner are separating or you have a new partner
- You are looking for your tax certificate
You can now get answers to these and other questions without leaving the comfort of home. Simply ask your question online in KBC Touch.
- Log in to KBC Touch
- Go to ‘Home’
- Select ‘Ask a question about your home loan’
- Tap or click one of the questions to get more information
- Our home expert will contact you if necessary
We may charge a handling fee for making certain changes to your loan.
You can now get answers to these and other questions without leaving the comfort of home. Simply ask your question online in KBC Mobile.
- Log in to KBC Mobile
- Go to ‘My KBC’ at the bottom of the screen
- Scroll to ‘Loans’ and select ‘Ask a question about your home loan’
- Tap one of the questions to get more information
- Our home expert will contact you if necessary
We may charge a handling fee for making certain changes to your loan.
