There are no set-up or monthly subscription charges, you only pay

• An annual operation fee of 18.00 euros
• A charge of 0.06 euro euros per in-store and 0.20 euro euros per online transaction

SEPA credit transfer rules also apply to payments made using Bancontact PRO. That means you usually receive payment 1 banking day after the payment was made.

If your customer pays using one of our debit cards, the money goes straight into your account.

You can download and print off the QR code yourself using the merchant portal in the navigation menu on the left.

Your customers can pay with Bancontact Pay if they installed the KBC Mobile app or the Bancontact Pay app on their smartphone.

The sticker is included in the welcome pack and is sent to you within 2 weeks of registering with Bancontact Company.

No. Businesses don’t need to install the app and only need access to the merchant portal to check payments.

Only your customers need the app in order to make payments to your business.

You can of course use the Bancontact Pay app yourself to make payments to other businesses. Your merchant credentials don’t work for the app, so you’ll still need to sign up as a new user.

There are no set-up or monthly subscription charges, you only pay

• An annual operation fee of 18.00 euros
• A charge of 0.06 euro euros per in-store and 0.20 euro euros per online transaction

Your customers can pay with Bancontact Pay if they installed the KBC Mobile app or the Bancontact Pay app on their smartphone.

SEPA credit transfer rules also apply to payments made using Bancontact PRO. That means you usually receive payment 1 banking day after the payment was made.

If your customer pays using one of our debit cards, the money goes straight into your account.

Once you’ve signed up as a business user (sorted out your contract and SDD mandate), all you need then to receive Bancontact PRO payments via the QR code on a sticker is access to the merchant portal to view and manage payments you receive. You can access it on a tablet, smartphone or PC over a cable or wireless Internet connection.

If you want to integrate Bancontact PRO into your cash register, online store or invoices, your integrator must be equipped for Bancontact PRO too. See the list of integrators provided through Bancontact PRO.

Sign a Bancontact PRO contract and SEPA Direct Debit (SDD) mandate at your KBC branch to start accepting payments using Bancontact PRO .

You can monitor all your Bancontact PRO transactions in real time using the merchant portal of Bancontact PRO, a portal site for businesses. 

Bancontact PRO transactions also appear on your account statements.

You can indeed! Bancontact PRO provides this service in association with several till software suppliers. Interested? Contact your KBC branch for more help.

Contracts are open-ended.

Contact your commercial contact.

Businesses need separate contracts for each location. That means you need a separate e-mail address for logging in at each location. The account to be credited can, however, be the same for all your contracts. This allows all your outlets to be included in the Bancontact Pay app at the right location and each one can access its own merchant portal.

The sticker is included in the welcome pack and is sent to you within 2 weeks of registering with Bancontact Company.

No. Businesses don’t need to install the app and only need access to the merchant portal to check payments.

Only your customers need the app in order to make payments to your business.

You can of course use the Bancontact Pay app yourself to make payments to other businesses. Your merchant credentials don’t work for the app, so you’ll still need to sign up as a new user.
Or pay in KBC Mobile. Then you don't have to install an extra app.

Once your business appears in the Bancontact Pay app, you have access to the Merchant Portal. Bancontact Company sends you a welcome e-mail with instructions on how to get started.

You usually receive your pack within 2 weeks of signing up for Bancontact PRO. It contains a welcome letter, QR sticker and poster. If you’d like more promotional materials, just send your request to info@bancontact.com.

Once your business appears in the Bancontact Pay app, you receive an e-mail instructing you how to activate your Merchant Portal.

Select ‘Sign Up’ under ‘Service’, then enter the e-mail address to which your welcome e-mail was sent. This will create a temporary password and send it to that e-mail address. If it looks like you haven’t received this e-mail, check your spam folder to see whether it’s ended up there. It may also be blocked by your firewall.

Once you’ve found the e-mail, go back to the merchant portal and enter your e-mail address and temporary password. You will be immediately asked to change it.

Check whether you’ve used the right e-mail address (given in your welcome e-mail) with the right password. Make sure there are no spaces before or after the e-mail address or password. If you’re still having problems, contact Bancontact Company at info@bancontact.com.

There could be a number of reasons. Send an e-mail to info@bancontact.com and describe the messages you’re getting. Bancontact Company will contact you as soon as possible.

You can download and print off the QR code yourself using the merchant portal in the navigation menu on the left.

Yes! It’s still advisable for each of your outlets to create its own Bancontact PRO merchant account so each has separate merchant portal access.

You can use the same merchant account on different devices to log in in to your merchant portal so you can accept payments by Bancontact PRO in your shop or on the go.

Send an e-mail to info@bancontact.com. Answer the following questions as accurately as possible:

• At what stage in the process did the problem occur?
• On what type and model of device did you experience the problem?

Do you have a full Internet connection or is your device in flight mode?

E-mail your request to info@bancontact.com or your commercial contact.

No, unfortunately not. You can, however, send an e-mail to info@bancontact.com with a screenshot showing the date, time and amount of the transaction. Merchants can repay clients in cash or even by Bancontact PRO, if they use it themselves.

No, but you can view payments made to you using Bancontact PRO in the Merchant Portal. A ping noise sounds every time a payment is made (you can activate this under ‘Settings’ in your Merchant Portal). Payers are notified on their smartphone when they’ve paid.

The sticker contains your unique QR code and enables your business to be identified. Customers can pay by scanning this sticker with the KBC Mobile app or the Bancontact Pay app.

E-mail your question to info@bancontact.com. Bancontact Company will look into it and get back to you as soon as possible.

Send your request to Bancontact Company at info@bancontact.com. They’ll be happy to make changes for you. If you want to add a new logo, just e-mail it to them and they’ll do the rest.

As close as possible to the till so that it is clearly visible to your customers and easy to scan.

Simply send an e-mail to info@bancontact.com.

If you’d like extra marketing materials, e-mail your request to info@bancontact.com. Bancontact Company will contact you to let you know what they can do for you. Your welcome pack already contains some standard promotional material.

E-mail your question to info@bancontact.com. Bancontact Company will look into it and get back to you as soon as possible.

Depending on the device and browser you’re using, you can add the Merchant Portal to your favourites or create a link to your desktop or home screen so you can open it in a click or tap.

Go to your merchant portal settings to change your password.

Your merchant portal lists Bancontact PRO transactions by day, week, month or year. It also lets you export the list in XML or CSV format.

Go to merchant portal and select ‘Reset password’. Enter your e-mail address and hit ‘Send me a password’.

A new password will be sent immediately to the e-mail address you entered.

Go to merchant portal and select ‘Forgot your password?’. A new temporary password will be sent to your e-mail address. You can reset this password afterwards.