Frequently asked questions on KBC Sign for Business in KBC Business Dashboard

Frequently asked questions on KBC Sign for Business in KBC Business Dashboard

1. What if I forget my secret code?

  • Use you bank card and car reader (version 2.0) to set a new one under 'Settings' in the app's left-hand menu.

  • If you’re the sole administrator and don’t have a KBC Debit Card and card reader, uninstall the app and ask your branch for a new user ID and QR activation code. When you receive them, activate the app again.
  • If you’re a user or if there are several administrators and you don’t have a KBC Debit Card and card reader, ask the administrator to re-activate KBC Sign for Business in the Business Dashboard.

How do you adjust this in the Business Dashboard?

  • Go to ‘Settings’, then ‘Users’ and ‘Manage users’, and select the name of the user
  • Tap or click ‘Log in to the Business Dashboard’, then ‘Solve login problems’ and ‘User wants to request the KBC Sign for Business app again’

2. How do I change my secret code?

You can change it under 'Settings' in the app's left-hand menu.

3. I've entered the wrong code three times and now the app´s locked. What should I do now?

Don't worry. Be sure not to delete KBC Sign for Business from your phone. You can solve the problem in a number of ways:

  • Use you bank card and car reader (version 2.0) to set a new secret code under 'Settings' in the app's left-hand menu.
  • Go to a non-cash ATM at one of our branches to reset your secret code. 
  • If you’re the sole administrator and don’t have a KBC Debit Card and card reader, uninstall the app and ask your branch for a new user ID and QR activation code. When you receive them, activate the app again.
  • If you’re a user or if there are several administrators and you don’t have a KBC Debit Card and card reader, ask the administrator to re-activate KBC Sign for Business in the Business Dashboard.

How do you adjust this in the Business Dashboard?

  • Go to ‘Settings’, then ‘Users’ and ‘Manage users’, and select the name of the user
  • Tap or click ‘Log in to the Business Dashboard’, then ‘Solve login problems’ and ‘User wants to request the KBC Sign for Business app again’

4. The smartphone I use KBC Sign for Business on has been stolen or lost. What should I do now?

Call 016 432 000 at any time to block your KBC Sign for Business account. As soon as you have a new smartphone, you can easily reinstall KBC Sign for Business.

Use you bank card and car reader (version 2.0) to to install the app again and activate it.

If you use our KBC Sign for Business app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Sign for Business and guide you in activating KBC Sign for Business (using your 5-digit KBC Sign for Business PIN).

5. I don´t see anywhere to log out. How do I close the app?

You do this the same way as you do for other apps on your phone (this differs, depending on whether you have an iPhone or an Android phone).
The app deactivates after 20 minutes of not using it. If you want to use it again, you need to re-enter your secret code.

6. Can I uninstall KBC Sign for Business from my smartphone after installing it?

No, you don't need to uninstall it.

7. I've mistakenly deleted KBC Sign for Business from my phone. What should I do now?

Don't worry. Just install the app again in one of the following ways:

  • Use you bank card and car reader (version 2.0) to install the app again.
  • If you use our KBC Mobile app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Mobile and guide you in activating KBC Sign for Business  (using your 5-digit KBC Mobile PIN). 
  • Alternatively, go to a non-cash ATM at one of our branches.

  • If you’re the sole administrator and don’t have a KBC Debit Card and card reader, uninstall the app and ask your branch for a new user ID and QR activation code. When you receive them, activate the app again.
  • If you’re a user or if there are several administrators and you don’t have a KBC Debit Card and card reader, ask the administrator to re-activate KBC Sign for Business in the Business Dashboard.

How do you adjust this in the Business Dashboard?

  • Go to ‘Settings’, then ‘Users’ and ‘Manage users’, and select the name of the user
  • Tap or click ‘Log in to the Business Dashboard’, then ‘Solve login problems’ and ‘User wants to request the KBC Sign for Business app again’

8. Can I use my user ID and QR activation code multiple times?

No, you can’t. For security reasons, both the user ID and the QR activation code can be used just once to activate the app.

9. Does my smartphone have to meet minimum requirements before I can use KBC Sign for Business?.

Yes. See the KBC Sign for Business section of our system requirements page for more details.

10. I can´t manage to scan the QR activation code on the login screen. Is there a problem with my phone?

With certain models of smartphones, it's best if you scan the QR code from a little further away.
Vary the distance between your smartphone camera and the QR activation code to get the camera to focus on the QR code.

11. Can I activate my KBC Sign for Business user profile using a different smartphone from the one I used before?

Yes, you can. Just install the app on the other smartphone. Remember that a user can only ever be active on one smartphone. Once your KBC Sign for Business user profile is active on the new smartphone, you'll no longer be able to log in on the old smartphone.

The app can be installed in one of the following ways:

  • Use you bank card and car reader (version 2.0) to install the app again. 
  • If you use our KBC Mobile app on the same phone, you don't even need your bank card for this. Your phone will detect that you're using KBC Mobile and guide you in activating KBC Sign for Business (using your 5-digit KBC Mobile PIN). 
  • Alternatively, go to a non-cash ATM at one of our branches and follow the steps to reactivate the app.

  • If you’re the sole administrator and don’t have a KBC Debit Card and card reader, uninstall the app and ask your branch for a new user ID and QR activation code. When you receive them, activate the app again.
  • If you’re a user or if there are several administrators and you don’t have a KBC Debit Card and card reader, ask the administrator to re-activate KBC Sign for Business in the Business Dashboard.

How do you adjust this in the Business Dashboard?

  • Go to ‘Settings’, then ‘Users’ and ‘Manage users’, and select the name of the user
  • Tap or click ‘Log in to the Business Dashboard’, then ‘Solve login problems’ and ‘User wants to request the KBC Sign for Business app again’

12. Does KBC Sign for Business let me access KBC Business Dashboard in the latest Edge web browser for Windows?

If you've got a computer with Edge, you'll notice that KBC Business Dashboard doesn't work when you log in using the card reader and your %%product.businesskaart%% It does work when you log in using KBC Sign for Business.

 

13. Can I carry out e-government transactions when using KBC Sign for Business?

No. If you log in to the KBC Business Dashboard using KBC Sign for Business, you cannot carry out any e-government transactions. You'll need to log in directly to the Belgian federal finance department (FOD/FIN) using either your eID card, itsme or Isabel or via an external third party.

Didn't find the answer to your question?

Just contact a KBC member of staff.

Want to know more about KBC Sign for Business in KBC Business Dashboard?

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