Whether you've just installed a payment terminal or have lots of experience with them, the answers to the following questions may be of use to you:
| Change | Contact |
|---|---|
Changing the Bancontact formula |
Your bank branch |
Changing which cards your terminal accepts: |
Your bank branch |
Changing which cards your terminal accepts: |
Wordline on 02 727 63 59 Mon.-Sat.: 8 a.m. – 5 p.m.; Sun.: 8 a.m. – 4 p.m. |
| KBC Yomani / KBC Yoximo (purchase): Taking the technical assistance option |
Your bank branch |
You can request all such information from Wordline.
Technical assistance is included in most subscriptions:
- KBC Yomani / KBC Yoximo (rented):
- Flex Kit option: call centre available 5/7 days from 8 a.m. to 5 p.m., on-site assistance within 3 working days included
- Optie Kit Pro: call centre available 7/7 days from 8 a.m. to 8 p.m., on-site assistance within 24 hours included
- KBC Yomani / KBC Yoximo (purchased):
- Only if you opt for Pro Kit: call centre available 7/7 days from 8 a.m. to 8 p.m., on-site assistance within 24 hours included
- KBC Pay Me:
- Option Connect: only website assistance included
- Option Corporate: on-site and Call Center Support included
- Option Connect: only website assistance included
If a card occasionally proves difficult to read or payments go through slowly, contact Worldline anduse your technical assistance option. Check here to see whether technical assistance is included in your subscription.
Bancontact, Maestro, VPay, Mastercard and Visa can all be used.
The cards accepted at your terminal, however, depend on the options you chose when taking out the contract. If you made a limited choice at the time and now wish to extend it, contact your bank branch to find out which subscriptions best suit your needs.
If electronic payments keep flowing in and people are queuing up to pay, you could consider ordering an additional terminal. Be sure to do this through your bank branch, because it is cheaper than going directly through Wordline.
For questions regarding your invoices, any administrative changes and so on, contact:
- KBC Yomani / KBC Yoximo / KBC Pay Me: Worldline
- KBC Yomani / KBC Yoximo / KBC Pay Me:
You can order accessories and paper rolls directly from the Worldline website.
You can encourage electronic payments by using free promotional materials (posters, stickers, folders, etc.). Find out more at https://www.bancontact.com/en/promotion-material and www.haalmeeromzet.be
To keep your terminal in top working order, you should regularly give it a thorough clean. This prevents problems from arising when payment cards are read and ensures that payments can be made easily and efficiently! View all the tips & tricks.
Code-10 on the screen of your payment terminal or do you notice something suspicious?
Don't take any risks, call Worldline immediately: 02 205 85 65 (24/7). They will guide you further with questions and safety tips.
