Just installed a payment terminal or have lots of experience with them?
Whatever the case, you’ll find answers to the most frequently asked questions here:
Where can I see an overview of the charges for my terminal?
You can find an overview of the fees and charges on these pages:
Where can I find information on my transactions (such as payments made or an overview of my sales)?
You can see an overview of all your digital transactions in myPortal, the online customer portal run by Worldline. You can use this portal to search for specific transactions and to retrieve related details. All the relevant information you find can also be easily downloaded.
Is technical support included?
You can find more information in this regard on these pages:
What should I do if I’m having technical problems with my payment terminal?
If you're experiencing technical problems, send an e-mail to customerservices.be@worldline.com or call 02 727 86 62.
What payment method can my customers use to pay?
Depending on the payment terminal you choose, they can pay with the following payment methods:
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How can I order a terminal?
You can order a terminal on Worldline’s website. During the registration process, Worldline will ask you to provide a few details. Have a copy of your identity card ready, as well as an extract from ‘The Crossroads Bank for Enterprises’ (CBE) database and an account statement:
Worldline will send you your terminal once your contract is in order.
Where can I go with administration-related questions after buying a terminal?
For questions regarding invoices or administrative matters, contact Worldline at customerservices.be@worldline.com or call 02 727 86 62.
Where can I order an extra cable, battery or new roll of paper for my terminal?
You can order accessories and paper rolls directly from the Worldline website.
I have a stolen card or suspect fraud. What should I do now?
If ‘code 10’ flashes up on the screen of your payment terminal or something seems suspicious, don’t take any chances. Call Worldline right away on 02 205 85 65 (24/7).
* Worldline Financial Services (Europe) S.A., Atrium Business Park 33, rue du Puits Romain, 8070 Bertrange, Luxembourg. Commercial register No: B 144 087. Registration court: Registre de Commerce et des Sociétés Luxembourg. VAT No.: LU23138978.
