Payment terminals: frequently asked questions

Payment terminals: frequently asked questions

Whether you've just installed a payment terminal or have lots of experience with them, the answers to the following questions may be of use to you:

How do I let my customers know that they can pay using a payment terminal?

You can encourage electronic payments by using free promotional materials (posters, stickers, folders, etc.). Find out more at https://www.bancontact.com/en/promotional-material and www.haalmeeromzet.be

How can I order an additional terminal?

If electronic payments keep flowing in and people are queuing up to pay, you could consider ordering an additional terminal. Be sure to do this through your bank branch, because it is cheaper than going directly through Wordline.

Which cards can I accept on my terminal?

Bancontact, Maestro, VPay, Mastercard and Visa can all be used.

The cards accepted at your terminal, however, depend on the options you chose when taking out the contract. If you made a limited choice at the time and now wish to extend it, contact your bank branch to find out which subscriptions best suit your needs.

Where can I order an extra cable, battery, printer or new roll of paper for my terminal?

  • KBC Pay Service:
    You can submit your order on the CCV website
  • KBC Yomani / KBC Yoximo / KBC Pay Me:
    To order accessories, call Worldline's customer service on 02 727 88 99. One of the operators will take the order and it will be delivered as quickly as possible.
    To order an extra roll of paper, get in touch with TechSwap, the official partner of Worldline.

You can also use a local sales outlet, which means you won't have to pay administration charges and delivery costs.

How can I keep my terminal well maintained?

To keep your terminal in top working order, you should regularly give it a thorough clean. This prevents problems from arising when payment cards are read and ensures that payments can be made easily and efficiently! View all the tips & tricks.

Where can I find information on my transactions (such as payments made or a summary of sales)?

You can request all such information from Wordline.

Is technical assistance included in my subscription?

Technical assistance is included in most subscriptions:

  • KBC Pay Service: included
  • KBC Yomani / KBC Yoximo (rented):
    • Flex Kit option: call centre available 5/7 days from 8 a.m. to 5 p.m., on-site assistance within 3 working days included
    • Optie Kit Pro: call centre available 7/7 days from 8 a.m. to 8 p.m., on-site assistance within 24 hours included
  • KBC Yomani / KBC Yoximo (purchased):        
    • Only if you opt for Pro Kit: call centre available 7/7 days from 8 a.m. to 8 p.m., on-site assistance within 24 hours included
  • With KBC Pay Me:
    • Connect option: only web-based assistance included
    • Corporate option: on-site assistance and Call Centre Support included

What should I do if I have a technical problem with my payment terminal?

If a card occasionally proves difficult to read or payments go through slowly, contact Worldline or use your technical assistance option. Check here to see whether technical assistance is included in your subscription.

Check out your technical assistance:

Who can I contact with administration-related questions after buying my terminal?

For questions regarding your invoices, any administrative changes and so on, contact:

Where can I see an overview of the charges for my terminal?

My card has been stolen or I suspect fraud. What should I do now?

Don't take any risks. If you notice something suspicious, call Worldline immediately on 02 205 85 65 (24/7). One of our employees will ask you for your registration number, the customer's card number, the card's expiry date and the purchase amount. After that, all you have to say is 'Code 10'.

If 'card retained' appears on the screen of the terminal, follow these step-by-step instructions to return the card to Worldline.

I'd like to change my subscription. How do I go about it?

Change Contact

Changing the Bancontact formula

Your bank branch

Changing which cards your terminal accepts:
Bancontact, Maestro, VPay, Mastercard, Visa

Your bank branch

Changing which cards your terminal accepts:
Other cards (American Express, JCB , Diners, etc.)

Wordline on 02 727 63 59
Mon.-Sat.: 8 a.m. – 5 p.m.; Sun.: 8 a.m. – 4 p.m.
KBC Pay Me:
Changing Connect option to Corporate option

Wordline on 02 727 63 59
Mon.-Sat.: 8 a.m. – 5 p.m.; Sun.: 8 a.m. – 4 p.m.

KBC Yomani / KBC Yoximo (purchase):
Taking the technical assistance option
Your bank branch