Got queries on our additional services?

Frequently asked questions

Got queries on our additional services?

Frequently asked questions

General Questions

When can I see the additional services for businesses?

These services are visible when you hold a business current account or business savings account at KBC or have taken out business insurance or a business loan with KBC.

How do I know if I have business products at KBC?

  • When in KBC Mobile, you can distinguish your business from your personal products by means of a light blue or dark blue line. You will also see that line below your accounts.
  • In KBC Touch, you can clearly see the difference between business and personal in the menu structure to the left.

Where can I find the additional services?

  • In KBC Mobile, the ‘Additional services’ button is located at the bottom right of the login screen. If you're already logged in, tap ‘More’ at the bottom right and then ‘Additional services’ to see all the additional services offered, including those for businesses.
  • In KBC Touch, the additional services can be found under ‘Payments’, ‘Loans’ and ‘Insurance’ in the business section.

When can I use the additional services?

  • You can use these services if you hold one or more business products at KBC, have access to KBC Mobile or KBC Touch, or have an appropriate power of attorney for a business account at KBC.
  • If you want to use an additional service, you first have to check the box indicating that you are authorised to contractually bind the company in question.

Go Solid

What is Go Solid?

Go Solid makes it easy to quickly recover unpaid and undisputed B2B invoices without the hassle of going to court. Our KBC Touch and KBC Mobile apps tell you when your invoice has been paid.

How much does Go Solid cost?

Go Solid is free of charge for you. No advance or deposit applies either. Go Solid will charge your customer up to an additional 10% of the amount to be recovered, plus a handling fee of 40 euros.

Can I also recover unpaid invoices from individuals?

Go Solid only provides its services for the recovery of undisputed debts between companies. Go Solid in KBC Mobile can only be used for the recovery of undisputed invoices between companies registered with the Belgian Crossroads Bank for Enterprises. If you want to recover money owed to your business by an individual, contact Go Solid.

The relationship with my customer is very important to me. How is communication with the customer conducted?

Go Solid collaborates exclusively with experienced partners. The lawyer and bailiff concerned handle your file in a professional manner and treat your customer with integrity. Go Solid ensures a personal approach with a focus on solving, and preferably avoiding, payment problems. Go Solid engages with your customer in a respectful manner, whether they are communicating by e-mail, by phone or in person. They do their utmost to safeguard your long-term relationship with your customer.

What should I do if my customer contacts me?

Contact Go Solid as soon as possible. They can inform you of any arrangements made or whether the invoice has been paid. That’s good news. Once the payment has been received in full, Go Solid closes the file.

What happens if my customer doesn't respond to a payment reminder?

Once a bailiff has issued a payment reminder notice to your customer, they have one month to pay or dispute the debt. If the customer fails to respond, the bailiff draws up a report of non-dispute at least eight days after that month has passed, then obtains and serves a court order demanding payment.

What if my customer disputes the payment reminder?

Go Solid only provides its services for the recovery of undisputed debts. If your customer disputes the debt during the procedure (this rarely happens), the procedure is terminated and the insurance will not cover any legal costs incurred. Depending on the reason given for disputing the debt, you can try to recover it by ordinary summons.
Note that if you submit a disputed invoice to Go Solid, you pay their associated expenses.

What if my customer requests a payment plan?

Go Solid aims to recover debts in full as quickly as possible. However, if a specific case warrants the use of a payment plan, this is granted according to a fixed procedure. You receive the amount recovered each time the customer makes a payment.

What happens if my customer fails to pay the invoice in the end?

If your customer fails to pay the invoice, you won’t have to pay Go Solid anything either. That’s because they estimate the feasibility of your claim before they accept the file, after which time any legal costs associated with undisputed debts are insured.
Note that if you submit a disputed invoice to Go Solid, you pay their associated expenses.

How are undisputed debts recovered?

A special administrative procedure lets you recover undisputed business-to-business debts without going to court, so you get paid faster and for less than you would by ordinary summons.

How does Go Solid recover debts owed to my business?

  • Go Solid gets back to you within four working hours of submitting an undisputed invoice to them to let you know whether it has been accepted.
  • Go Solid first checks whether your claim meets the applicable legal criteria and they also check how solvent your customer is. A bailiff then issues your customer a payment reminder notice.
  • The debt recovery process takes around a month on average.
  • If your customer fails to pay, the bailiff draws up a report of non-dispute, then obtains and serves a court order demanding payment.

Who do I contact with questions or problems?

Call our helpdesk on 016 43 25 19 or e-mail us at kbc.helpdesk@kbc.be.

Tap the settings cogwheel at the top right of this additional service to see contact details for more assistance.

NOWJOBS

What is NOWJOBS?

NOWJOBS is a mobile app that helps you find flexible staff for your business so that you can grow and manage your pool of earners. This service allows you to post jobs 24/7 and provides you with a 100% digital contract for your earners to sign.

How much does NOWJOBS cost?

Posting a vacancy is completely free of charge. Wage costs will be shown transparently for each interested earner. You only pay once the work has actually been done. The cost of an earner depends on their status (student/flex/regular staff), age and/or experience.

How can I invite my own earners using the app?

Do you already have a pool of students and flex-workers that you employ on a regular basis? Invite them easily via the app using a QR code or send them the link via text message, WhatsApp or e-mail. However you like!

What sort of jobs can I post a vacancy for?

You can consult the joint committees supported by NOWJOBS here (website available in French and Dutch): https://nowjobs.be/nl/bedrijven/faq or https://nowjobs.be/fr/entreprises/questions.

If you wish to register your temporary staff under a different joint committee, you can always contact NOWJOBS via now@nowjobs.com.

I only need temporary staff during certain periods, what should I do?

If you don't post any vacancies, you won't be contacted by any interested earners. As soon as you want to hire someone again, just post a new vacancy.

Do I still have to provide my Dimona declaration?

Once the earner has accepted your digital contract proposal via NOWJOBS, there's nothing else you need to do as employer. NOWJOBS takes care of the Dimona declaration, drawing up the contract, insurance, payment, etc.

What is the process for finding flexible staff through NOWJOBS?

  1. You only need to complete your business profile once, which will then be verified by NOWJOBS. These details are required for the contract with your temporary staff.
  2. After registration, you will be contacted within 48 hours by a Digital Business Partner who will activate your profile.
  3. You can easily post a vacancy online by filling in the details of the job and specifying the working hours. You can then post the vacancy immediately.
  4. You will be kept informed about earners interested in your vacancy. At this point, you can see how much the wage costs will be.
    After you have chosen the most suitable candidate, you can immediately send them a contract proposal.
  5. Once the candidate accepts this proposal, all you have to do is confirm the hours that were worked on the day of the job. You can also give a review of the candidate.
  6. Invoicing takes place afterwards by direct debit.

How do I receive my discount code for NOWJOBS?

If you're new to NOWJOBS and you're using the service via KBC Mobile, you'll receive a one-off discount code worth 50 euros via e-mail that you can use when recruiting flexible staff.

Who do I contact with questions or problems?

Call our helpdesk on 016 43 25 19 or e-mail us at kbc.helpdesk@kbc.be.

Tap the settings cogwheel at the top right of this additional service to see contact details for more assistance.

Help! My question isn’t listed here

If you have a specific question about our additional services, call the helpdesk on 016 43 25 30 or send an e-mail to extraservicessupport@kbc.be. Or look at 'Additional services - Individuals'.