You can always find your active tickets on Mobile's sign-up page. So there is no need to sign up.

An overview of your active and future tickets can be found at the top of 'Extra services'

• Start Mobile at
• Tap 'Extra services'
• Sign in

Once signed in, you will also find your active tickets under Offer > Your favourites.

• Start KBC Mobile at
• Press 'Extra services' and sign in
• Choose 'De Lijn'
• Accept the Privacy Statement and Olympus Mobility's terms of use the first time
  
• Choose an m-ticket (single ride) or an m-card10 (multi-ride ticket)

No, but you can buy different tickets one after the other or use different rides on your m-card10 one after the other.

Keep in mind that you cannot buy tickets if you have an m-card10.
Purchased tickets or rides on your m-card10 are active immediately, you cannot buy any for future use.

An m-card10 is a multi-ride card of 10 rides and is valid for 1 year. A ride from your m-card 10 and an m-ticket remain valid for 1 hour. Within this hour, you may travel and transfer freely.

Beware, your m-ticket and m-card10 are linked to your phone and mobile number. So don't replace your phone or SIM card if you have an active ticket or card.

If you change your phone or mobile number, you will lose the remaining rides on your m-card10.

Yes.

• Download the app from the app store
• Register
• Click on the De Lijn icon
• Check your details
• Buy a ticket. 

You need a bancontact app on your smartphone to pay for your ticket.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Choose the station where you depart or arrive, the date (up to 6 months in the past or future) and the time of departure or arrival. After that, you will get an overview of the possible rides. Tap a ride for more details or buy your ticket immediately.

Choose

• the station where you depart and arrive
• your travel date (maximum 1 month in the future)
• your ticket type (single or return)
• the class in which you want to travel
• whether you are buying a ticket for yourself or a fellow traveller

If you have a Family Association discount card, tick this option as well.

We are currently offering the following tickets

• Youth Ticket
• Standard Ticket
• Senior Ticket: valid for travel from the day of your 65^e birthday, on weekdays from 9am and on weekends with no hour restriction. You only get a discount for a return ticket.
• Weekend Ticket
• Ticket with discount Large families
• Standard Multi: multi-ride ticket valid for 1 year for rides anywhere in Belgium. The Brussels Airport supplement is not included in your fare.
• Local Multi: multi-ride ticket for very short journeys. Check the SNCB website for a list of routes. This card is valid for 6 months.

We automatically calculate the cheapest ticket. If several tickets are possible, we will let you choose. You then still choose whether you want a return ticket, whether you want to travel first or second class and whether you buy a ticket for yourself or a fellow traveller.

The increased allowance is currently not provided at KBC Mobile. This discount will therefore not be deducted.

We automatically take your age into account when you buy a ticket. If you indicate that you are also entitled to the Family Association discount, we will also charge this discount. The app automatically calculates the best price for an individual ride, taking into account your age, discount entitlement and distance. If multiple tickets are possible, we leave you the choice.

Example
If you are under 26, you will automatically get a Youth Ticket, except if you are only taking a short trip and a Standard Ticket is more advantageous.

You can buy tickets for yourself and for a fellow traveller. Note that you cannot forward tickets. So the person you buy a ticket for must travel with you.

No, you can't do that with KBC Mobile. The outward and return journeys must be on the same day. You can, of course, buy 2 separate tickets.

KBC Mobile does not currently offer tickets for pets.

KBC Mobile does not currently offer tickets for bikes.

No, you must have a valid ticket before boarding the train.

You do not confirm your purchase until you have signed in the. If a technical error occurs, we will refund the full amount to your account.
If your internet connection is disconnected after confirming your purchase, you will receive your ticket as soon as you are connected again.

Then you can't buy a ticket. Sometimes it helps to wait a while or stand in a different place. If your connection fails, buy your ticket at a ticket machine or at the ticket office.

Olympus Mobility will send you an e-mail with the purchase confirmation. Make sure your e-mail address is correct. Haven't received anything after 5 minutes? If so, contact the helpdesk. Contact details can be found under 'Management'.

KBC Mobile cannot provide you with an invoice for the purchase of an SNCB ticket. If you need an invoice, we recommend buying your ticket from Olympus Mobility. They have an elaborate offer for companies.

The day your ticket is valid, you will find it on the home screen of KBC Mobile. You will also find all your valid tickets and your Standard Multi in the 'Additional services' overview screen.

You never have to print your ticket.

You just show your ticket to the train conductor. So you don't need to print your ticket. After all, the train conductor scans the QR code of your ticket directly from the app. If you travel with a discount card, keep it within reach.

Definitely try to avoid this, as you need to be able to show a valid ticket at any time. It is then best to buy another ticket at the ticket machine or ticket office. If you fail to do so, the controller will issue an irregularity certificate C170 and you will have to buy a ticket at Board Fare (supplement of €7 on top of the normal retail price). You can then request a refund from an SNCB ticket office within 14 calendar days (including the date of the check) if you can prove that you had a valid ticket via the app. You also take the other ticket or document C170 as evidence.

More info can be found on the SNCB website.

Tip: Did you know that in some train carriages nowadays you can find a socket to charge your smartphone or tablet? If you have your laptop with you, you can also use it to charge your smartphone or tablet.

Sometimes the internet connection is not stable while on the road. Active tickets already added to your app always remain available on the home screen of KBC Mobile. So you can show these to the controller at any time, without having to sign in.

No, the confirmation email is just a confirmation of your purchase. Your ticket is the ticket in the app.

Did you get delayed? You can find all the details on how to apply for compensation on the SNCB website.

Yes.

• Download the app from the app store
• Register your
• Click on the SNCB icon
• Check your details
• Buy a ticket. 

You need a bancontact app on your smartphone to pay for your ticket.

You can deactivate your account with the helpdesk at 016 43 25 30.

If you want to buy train tickets again later with KBC Mobile, you do have to share your details with Olympus again.
 

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

You can use this Extra service to buy a 10-ride card (BRUPASS 10) from STIB. After purchase, it is automatically charged to your MoBIB card.

You do need to link this card once to KBC Mobile. To do this, open KBC Mobile, choose 'Extra Services' and then 'STIB'.

The MoBIB card is a physical carrier for transport tickets of the 4 public transport companies in Belgium, namely STIB, SNCB, TEC or De Lijn. More information can be found on Mobib's website.

You need a MoBIB card, which is also known on the STIB network, to recharge the STIB rides card.

No, you can't.

MoBIB cards not issued by STIB (e.g. De Lijn, TEC, NMBS) must first be made known on the STIB network before you can link them. This can be done at a GO vending machine or at a STIB counter.

After five years, the MoBIB card expires. You must then replace it with the card issuer. The card number remains the same so you don't have to make any adjustments in KBC Mobile.

If you do get a different card number (e.g. after losing or stealing the card), delete the old card and add the new one via 'manage MoBIB cards' in the settings. Open the settings by tapping the 3 dots at the top right.

If the card is lost or stolen, have it blocked with the issuer. It is also best to remove the card in KBC Mobile via the link under "Extra services", "STIB". Go to settings by tapping the 3 dots at the top right.

You cannot retrieve the number of remaining rides in KBC Mobile, but you can on the validators you use to scan your MoBIB card.

The BRUPASS 10 ride card is valid for 3 years.
An activated ride is valid for 60 minutes, with the possibility of transferring until the 60th minute after the first devaluation.

Yes, you can. The card you last recharged is at the top of the list. If you want to recharge multiple cards, you do have to go through the sales process again each time.

BRUPASS 10 rides cards are valid in the MTB zone, i.e.:

• all of STIB's network (except the Bourget-Brussels Airport section) with possible connection
• the urban networks of TEC and De Lijn in the Brussels-Capital Region
• the SNCB rail network in the Brussels-Capital Region

More information on the MTB zone can be found here .

These end up on your chosen MoBIB card

• After maximum 24 hours on all GO vending machines and validators of the metro.
• After maximum 96 hours on bus and tram validation devices.
  

You must be at least 12 years old to use the Extra service in Mobile. In addition, you must have an active current account with which to make a transfer.

You can recharge multiple rides cards on your MoBIB card. This does require you to go through the purchase process for each rides card.

Open KBC Mobile, choose 'Extra Services' and 'STIB'. Go to settings by tapping the 3 dots at the top right. In the admin screen, select 'Do not use this service anymore'. Rides already on your MoBIB card can still be used up.

Requesting an invoice is not possible.

If you still need proof, you can download a pdf document of the payment. You do that at the account statement.

You confirm your purchase when you sign in KBC Mobile or with another bank's payment app. If a technical error occurs, we will refund the full amount to your account. For payments using another bank's payment app, this may take a few days.
In these cases, your ticket has not been purchased and you will have to go through the purchase process again. 

If your internet connection is disconnected after confirming your purchase, you will receive your ticket as soon as you are connected again. If not, please contact our helpdesk at 016 43 25 30.

To buy a BRUPASS 10 ride card, you need an internet connection.
A BRUPASS ride card purchased with KBC Mobile will be added to your MoBIB card. So to use a ride, you only need your MoBIB card and no internet connection.

No, KBC is not aware of the remaining number of journeys. You can always check the balance at the vending machine or on the validation machines in the metro, tram or bus.

A business account is also possible. You must then have at least a power of attorney on this account to make payments. It is not possible to submit an invoice.

No, there is a delay in charging. Tickets are available within 24 hours for Metro and within 96 hours for SNCB, De Lijn and TEC.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

We currently offer Blue-bike and Velo Antwerp. You can find more information about these share bike providers on their websites:

• Blue-bike
• Velo Antwerpen
• Mobit

1. On the home screen, click the 'Additional services' button and choose 'Rent a bike'.
2. If you are logging in for the first time, you first need to verify your details and accept the terms of use of Olympus, our partner. 
3. Choose a provider on the map or from the list at the bottom of the screen. 
4. Tap the map to check the number of bikes available at that pick-up point. 
5. You will get the ticket price. 
6. Buy your ticket and pay with KBC Mobile.

Your ticket will be stored in KBC Mobile. You'll find it on the home screen.

After activation, the ticket is valid for 24 hours.

The modus operandi is different for each provider, though.

Blue-bike
You should not activate the ticket immediately after purchase. You have 10 days after purchase to activate the ticket.

At Blue-bike, you borrow one particular bike for 24 hours.

Velo Antwerp
You should not activate the ticket immediately after purchase. You have 10 days after purchase to activate the ticket.

At Velo Antwerp, you can use multiple bikes within the 24 hours, each for a maximum of 30 minutes per bike. If you use a bike for more than 30 minutes, you will pay extra charges. You will also find this information on the ticket itself.

Mobit
The Day Pass is activated immediately after purchase and the 24 hours thus starts running immediately. The ticket is also only shown in the app for 24 hours and not 10 days like the other providers above. Within the validity period, you can change bikes as much as you want. You do have to close and release the active bike in the app before you can open a new one.

With Mobit, the ticket is activated immediately after purchase.

With Blue-bike and Velo Antwerp, you do this by entering the code on your ticket at the shared bike station of your choice. The modus operandi is specific to each provider. For more information, visit the website:

• Velo Antwerp
  
• Mobit
• Blue-bike

How do you activate a ticket for a smart share bike from Blue-bike?

Blue-bike recently launched 'smart' share bikes that you simply unlock with your smartphone, with no key and no vending machine! You will recognise them by the QR code on the handlebar plate.

How does it work?

1. Buy your ticket at KBC Mobile
   
2. Download the Blue-bike app
3. Enter the code from your ticket at 'Use a voucher'
4. Tap the saddle to activate the lock
5. Follow the instructions in the app

Soon you will also be able to unlock the smart share bikes with KBC Mobile, so be sure to keep an eye on this page!

You will find an overview of your tickets on the home screen of KBC Mobile.

For Mobit, we only show this for 24 hours after purchase. Blue-bike and Velo Antwerp tickets can be found up to 10 days after purchase.

We always show the ticket for 10 days. After all, you shouldn't use it right away. Activation is done at the share bike provider, not KBC. As a result, you can still see a ticket in the app even if you have already used it. Of course, you cannot activate the same code again. After 10 days, the ticket automatically disappears from the app. You don't have to do anything for this yourself.

You must be at least 18 years old. We also do additional checks as there may be additional charges in case of loss, damage or later return of the bike. If the service is not available to you, you will be notified as soon as you tap the 'Rent a shared bike' tile.

This varies from provider to provider. With Mobit, you can only purchase one ticket.

At Blue-bike and Velo Antwerp, you can purchase multiple tickets. This does require you to go through the purchase process for each ticket. So there is no possibility to buy, say, 4 tickets at once.

The tickets can also be used by other people (e.g. family members). Just keep in mind that there are also age requirements per provider to use the shared bike. In case of any additional costs, the buyer of the ticket is responsible and the costs will also be deducted from the account with which the ticket was purchased. For specific terms of use, please visit the websites of the shared bike providers:

• Blue-bike
• Velo Antwerp
  
• Mobit

In KBC Mobile, we work with a fixed price. So a ticket costs the same in every city. We also only offer a 24-hour ticket and no payment based on usage.

Note that the provider itself often charges subscriptions or a fixed (annual) fee. At KBC, you avoid these costs.

Share bike providers may charge you if you damage the bike, return it late, lose the bike or return it in the wrong location. The cost depends on the share bike provider itself. More information on the websites of share bike providers: 

• Blue-bike
• Velo Antwerp
  
• Mobit

Additional charges and transactions can be disputed with the helpdesk at 016 43 25 30. Be sure to keep all relevant details handy, such as the date of the transaction, transaction code and your account number.

Additional charges are automatically deducted from the account used to purchase the original ticket. If there is not enough money in your account, you will still be charged. This can cause you to temporarily go below zero. Purge the bill as soon as possible to avoid additional charges.

If you suspect that these charges are unjustified, you can always contact the Helpdesk, see "How can I dispute additional charges or transactions?".

If a problem occurs during the purchase of your ticket, we will provide an automatic refund. You will then find both the payment and the refund on your account statement. In the communication, we will mention the purchase code so you know which ticket is involved.

In the settings, you'll find the option 'Don't rent a shared bike anymore'.

If you want to use the service again afterwards, you do have to share your data with Olympus again.

Tickets you previously purchased for Blue-Bike and Velo Antwerp, but have not yet used, remain visible in the app and can also still be activated.

Your ticket counts as proof of purchase. Requesting an invoice is not possible.

If you still need proof, you can download a pdf document of the payment. You do this at the account statement.

You confirm your purchase when you sign in KBC Mobile. If a technical error occurs, we will refund the full amount to your account.

If your internet connection is disconnected after confirming your purchase, you will receive your ticket as soon as you are connected again. If not, please contact our helpdesk at 016 43 25 30.

An internet connection is required to buy a ticket. Try connecting to your network or Wi-Fi.

With Mobit, a connection is also required to open or release the bike.

At Blue-bike and Velo Antwerp, however, you can recall a purchased ticket without an internet connection. Just clicking on the notification on the home screen will suffice. This way, you can still activate the ticket at the bike station even if you are offline.

Based on your location data, we can display the nearest bike points. That way, you don't have to look for them yourself.

If you prefer not to share this data, you can always disable your location. You do that in the system settings of your smartphone or tablet.

Sharing your location is not necessary to use the service.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

• On Mobile's home screen, tap 'Extra services' and sign in
• Under 'Mobility', choose Q-Park
  
• Read the info and choose the account you want to pay your parking sessions with
  
• Accept Olympus' and Q-Park's privacy statement and terms of use
  
• Register the number plates you want to use for Q-Park
  

Be sure to double-check the number plate you've submitted. If you provide a wrong number plate, the car with that number plate can park at your expense.

Open KBC Mobile, choose 'Additional Services' and 'Q-Park'. In the admin screen, select 'Manage number plates'. Remove your number plate. From then on, take a ticket again when parking.

Open KBC Mobile, choose 'Additional Services' and 'Q-Park'. In the admin screen, choose 'Change account you pay with' and change your account.

Check that there is no typo in your number plate. Is your number plate correct? Then contact the KBC-Helpdesk.

You can only link your number plate to current accounts of which you are chief titular, joint titular or joint titular with power of attorney. You can only link a number plate to 1 account. You can link different number plates to 1 account, though.

Not all customers can use this Extra Service. We have no further information on this, it is simply not available to you at the moment. If this is difficult for you to accept, please contact our complaints management service.

Yes. If you have a subscription from Q-Park in a particular garage, your payments for that parking will continue to go through Q-Park, even if you are registered with KBC for 'Parking at Q-Park'. If you park in a garage where you do not have a subscription, you will pay via KBC.

It may take 10 seconds for the barrier to open. If nothing happens, press the black button at the barrier and explain that you are using Q-Park parking from KBC. Q-Park staff will let you in. If you don't get an answer in time and a traffic jam forms behind you, take a ticket at the barrier and pay for your parking session at the machine.

Press the black button at the barrier and explain that you are using parking at Q-Park from KBC. Q-Park employees will let you out.

Don't take this ticket and drive into the car park as soon as the barrier opens.

Your parking session started when your number plate was recognised. If you decide to deactivate this service while parking, you will be able to leave the car park as normal. When driving outside, you pay automatically. Next time, you then take another ticket.

Your parking session started when your number plate was recognised. If you decide to remove your number plate while parking, you will still be able to leave the car park. When you drive out of the car park, you pay automatically. Next time, you then take another ticket.

When driving out of the car park, the parking session will be charged immediately. You see it immediately in your operations. You can also choose to receive a notification of this.

In your transactions, find the payment and click on it. Attached you will find a pdf document that you can export. It contains all the details of your parking session. Many employers accept this as proof to submit as an expense report.

To do so, contact the helpdesk at 016 43 25 30.

If you want to use the pedestrian access, you may have to enter a pedestrian code. You can find this code in KBC Mobile:

• Choose Additional Services - Mobility - Q-Park'
• Tap the 'parking sessions' tab and your current parking session
  

• Open KBC Mobile
• Choose Extra Services > Q-Park
• In the details screen, choose 'Find a Q-Park parking'
• Enter a municipality and a car park and get the details
• Check whether the payment methods include a logo of KBC Mobile
  

No, you pay the normal price.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

The '4411' service makes it easy to arrange your parking session. You no longer need change and no need to send text messages. You pay only after you stop your parking session. So you don't pay for unparked minutes.

You can also activate a notification to alert you when your parking session comes to an end or when you find yourself near your vehicle again. That way, you won't forget to end your session.

• From Mobile's home screen, tap 'Additional services' and sign in
• Choose '4411'
  
• Choose the account with which you want to pay for your parking sessions
  
• Accept Olympus' privacy statement and terms of use
  
• Enter your mobile phone number and password with which you registered on 4411, or create a new account
  
• Give your permission to link KBC Mobile to your 4411 account
  
• Start your parking session

• On Mobile's home screen, tap 'Additional services' and sign in.
• Select '4411'.
• In the 'Manage' tab, choose 'Disconnect account'.

• From Mobile's home screen, tap 'Additional services' and sign in
• Choose '4411'
• Choose the account you want to use to pay for your parking sessions
• Accept Olympus' privacy statement and terms of use
• Follow the on-screen instructions to create a new account
• Give you permission to link KBC Mobile to your 4411 account
• Start your parking session
  

Under the 'Sign in' button, tap 'Forgot password'.

You pay for your parking session automatically with the account you chose. Want to use a different account? Then tap the 3 dots at the top right and choose 'Change account you pay with'.

The transaction cost of a parking session is 0.35 euros. This cost is not charged when the cost of your session is 0 euros.

Yes, you can.
Tap the 'New session' tab on the home screen. All current parking sessions can be found under 'All sessions'.

When you start a parking session, your number plate is already filled in. Tap this field and you will get a list of all your known number plates. Enter your number plate at the top to add a new one to the list.

When you start a parking session, your number plate is already filled in. Tap this field and you will get a list of all your known number plates. To delete a number plate, tap the red cross next to your number plate.

If so, contact the helpdesk at 016 43 25 30.

Under the 'All sessions' tab, you will find all your parking sessions from the past 3 months. This way, you can always prove that you did pay your parking ticket at the time of the fine.

There is no need. Based on your location, we can suggest the parking zone or parking pole where you are in most cities. Always check before starting the session, though.

Would you like to be notified when you find yourself near your vehicle again after a parking session? Then do share your location with Mobile. We will then use your location data only for this notification.

Each location has a maximum parking duration (e.g. 4 hours). The maximum amount shown before the start of a parking session is the amount you will be charged if you use the maximum parking time at that location, excluding the transaction fee of 0.25 euros. From some parking locations, the maximum amount is not known. For these locations, therefore, we do not show the maximum amount.

Each location has a maximum parking duration (e.g. 4 hours). The maximum amount Mobile shows before the start of a parking session is the amount you have to pay if you use the maximum parking time at that location.

Arrive late at night and leave the next day only after the session has become paying? Then you can start your parking session anyway. However, in KBC Mobile, the session will only be visible from the moment it is started. Of course, you do not pay for the entire parking time, but only for the paying part.

Under the 'All sessions' tab, you get an overview of your previous parking sessions, up to 3 months in the past. You get an overview of the location, date, number plate and start and stop time of previous parking sessions.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Click here for the list of participating Q8 filling stations.

To prevent you from unlocking a pump from another petrol station. Since location settings are active, you can only fill up at the filling station where you are.

No, creating a Smiles account or linking your existing Smiles account is mandatory. Without this account, you will not have access to refuelling at Q8 with KBC Mobile.

First, you need to register with KBC Mobile. Once registered, tap 'Fill up at Q8'. On the welcome screen, you will find the balance of your saved Smiles. You only get this welcome screen when you are in a petrol station. After refuelling, you will also find the new Smiles balance in the transaction notification.

After your registration in KBC Mobile, you will receive an e-mail from Q8. In it, you will find a link to activate your account.

The minimum amount you have to fill up for is 5 euros per fill-up. The maximum amount is €175.

Of course! Just reinstall KBC Mobile and click on the 'Fill up at Q8' tile. Just re-link your Smiles account and you can continue saving.

Be sure to check your 'junk messages'. Sometimes our e-mails end up in this. Found nothing? Then request a new activation link on the Q8 website.

Be sure to check if your partner or another family member has not already registered with your e-mail address. Each e-mail address can only be used 1 time when registering for the Q8smiles loyalty programme. If you think your e-mail address has been used illegally to create an account, please send an e-mail to privacy@Q8smiles.be.

Be sure to check out q8smiles.be. These are the privacy statement of Q8 smiles and the terms of use of Q8 smiles via KBC.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

• Start KBC Mobile at
• Tap 'Additional services'
• Tap 'Cambio'
• To use cambio, you must first register
• After a maximum of 2 days, your account will be activated and you will be able to reserve a car

At cambio, you can choose from more than 20 different types, divided into carriage classes: small, medium and large. Choose a small city car to run an errand, pick a van to help your friends move or go for a sedan to make that little bit more of an impression. In KBC Mobile, trolley classes XL is not available.

• You are at least 25 and you have a valid final driving licence
  or
• You are under 25 and you have had a final driving licence for at least 2 years

If the service is not available to you, you will be notified as soon as you click on the Cambio tile.

Cambio asks for your ID card number when you register because they like to know who will be driving their car around. We do not store this data in KBC Mobile. Cambio also uses them only to activate the service.

To rent a car, you must have a valid final driving licence (at least type B). Provisional driving licences are not accepted by cambio. Of course, your driving licence must not have been revoked. Cambio asks for a photo of your driving licence for verification. Cambio uses your driving licence data only for the activation of the service.

Yes, but cambio does accept a foreign driving licence only if it is equivalent to a Belgian licence, at least category B.

Yes, to activate the service, cambio charges a one-off fee of 20 euros. Afterwards, you only pay for your rides driven.

No, you only pay for the trips you actually drove. There is no recurring cost or monthly fee.

No, you only pay a registration fee for the activation of your account. You do not have to deposit a deposit.

The video from cambio explains in a simple way how everything works. From booking to opening the car, the rules around using it, information about the pitches, ... Cambio will only activate your account after you have watched this video.

• Tap 'Additional services'
• Tap 'Cambio' and then 'New reservation'
• Enter the location where you want to pick up the car, car class, start and end time and any options

Cambio immediately checks if your car is available. After you confirm your reservation, you will find them in the overview.

You can make a reservation up to a month in the future.

Before the start of your ride, you can still change the reservation.

• Tap 'Additional services' and then 'Cambio'
• Tap the reservation you want to change

After you have made your change, cambio will check again if your car is available. 

Don't forget to confirm your changes. If you don't, your original reservation will be retained.

Has your ride started yet? Then you can only change the end time.

You can only cancel if you have not yet started your ride. Click on the reservation in the overview and then on 'Cancel reservation'. Only after you confirm will the reservation be effectively deleted.

If you cancel more than 24 hours before the ride starts, you pay no fee. If you do this less than 24 hours before the start, cambio will charge a fee of 30% of the initial rental price.

The cost of a ride depends on the type of car, the duration and the number of kilometres driven. The overview of fees for individuals can be found here. The overview of fees for entrepreneurs can be found here.
You can calculate the estimated cost before confirming your reservation.

Upon registration, you choose an account from which payments will be deducted. Every month, cambio automatically settles your rides from the previous month. You will be notified the day before the payment is booked from your account.

You can change your account number under 'Settings'. Click on the 3 dots at the top right. 

Yes, cambio charges if, for example, you return the car later than planned or leave it dirty.

Find the full list of possible additional charges here.

We do not issue invoices for the extra services you use as an individual. Do you need proof of your expenses? Then create a pdf document of the transaction on your account.

To do so, contact the helpdesk at 016 43 25 30 or at the e-mail address extraservicessupport@kbc.be.

The use of cambio trolleys through KBC Mobile is subject to a maximum monthly usage limit. If you have too many uncompleted or future rides booked, you won't be able to book a car for a while. Once these rides have been settled (around the 15th of the month), you can book a car again with cambio.

KBC and Olympus are still working on a solution to make this more flexible in the future.

No, you reserve the car in your name. Cambio will also pass on the cost to you. Your spouse or legally cohabiting partner is allowed to drive the car provided that you yourself are present in the car and that your partner also meets the requirements to drive a cambio car (at least 25 years old and in possession of a valid final driving licence). If cambio finds violations of this, your account will be blocked. In addition, you will be fined €250.

This is not necessary to reserve a car. Of course, to receive proposals of cambio pitches in your area, you have to share your location details.

No, you can't. Cambio works with a different system than KBC Mobile. Cambio charges subscription fees and a deposit, in KBC Mobile it does not.
Still want to book a car with KBC Mobile? Then register at KBC Mobile. Rides booked with KBC Mobile will also be charged via KBC and not in your cambio account.

If you have a reservation, you can open the car with KBC Mobile. In your reservation, click the 'Open this car' button.

Doesn't the car have a card reader on the windscreen? Then follow these steps:

1. Check the car for damage and cleanliness. Something not right? Then contact cambio's helpdesk.
2. Take the key from the glove compartment and start your drive.
3. Need to refuel? Then ask for the fuel card code from cambio's helpdesk.

Does the car have a card reader on the windscreen? Then follow these steps:

1. Enter your PIN on the handheld module in the car.
2. Answer the damage question.
3. Take the key from the on-board computer and start your drive.
4. Need to refuel? Then request the fuel card code using the manual module.
   

If you linked your MoBIB card to your account during registration, you can also use your MoBIB card to open cars with a card reader.

If you want to park somewhere during your drive, just use the key. If you want to stop your ride and leave the car at the stand, put the key where you found it (in the glove compartment or in the on-board computer).

To close the car then, use KBC Mobile. On your reservation screen, tap the 'Stop reservation' button. This will close the car and also end your reservation.

If you linked your MoBIB card to your account during registration, you can also use your MoBIB card to close cars with a card reader.

You only need the cambio pin code for cars with a card reader on the windscreen. You operate the on-board computer with it. You will receive this PIN with an email once your account is active.
The PIN also appears on the screen in the app once you have opened the car.

Nee. If you have a MoBIB card, you can link it to your cambio account, but it is not necessary. You can use the MoBIB card to open and close a car with a card reader on the windscreen, but you can also do so using the button in the app.

Legal liability insurance, legal assistance and driver's physical accident insurance is included in the price. So you are insured if you were to have an accident with the cambio car.

Damage to the car itself, is not included in this insurance. If you damage the car, Cambio can charge up to 1,000 euros in damages.

To reduce this deductible to 200 euros, you can opt for additional insurance at KBC. You can close those every time you book a ride. The cost of this insurance is 5 euros per 24 hours started.

Fulfil legal obligations first: if necessary, contact the emergency services and complete a report form.

Does the car have a cambio on-board computer?
Report the damage to cambio via the on-board computer. If this is no longer possible because the car is no longer roadworthy, be sure to contact cambio's helpdesk or emergency number. You can find this data in the on-board documents.

Doesn't the car have a trip computer?
Call cambio's helpdesk.

Cambio is responsible for handling the claim. They will contact you if necessary.

To do so, contact the helpdesk at 016 43 25 30 or at the e-mail address extraservicessupport@kbc.be.

Keep in mind that you will have to pay a registration fee again if you want to use the service again.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this service, you can purchase Lounge Passes and Fastlane Passes from Brussels Airport.

• The Lounge Pass gives you one-time access to the Diamond Lounges at Brussels Airport for up to a year after purchase. Here you can enjoy meals, drinks, magazines, showers, ... while waiting for your flight. 
• With the Fastlane Pass, you reduce the waiting time at security control. You buy your pass for a specific day, time of day. The pass is by name. 

More information can be found on the Brussels Airport website.

• lounge pass
• fastlane pass

Do you have a luxury package with your credit card? Then access to and consumption in the airport lounge at Brussels Airport is included.

1. Open Mobile and go to 'Additional Services'.
2. Choose Brussels Airport.
3. Then choose Fastlane Pass or Lounge Passes follow the steps.

If you are a customer of KBC, you will pay using your KBC-current account. Aren't you a customer? Then you can pay using the Bancontact app or an app that supports Bancontact payments.

After paying, the purchased Lounge Pass or Fastlane Pass will appear in your overview of tickets. You will also receive them in your mailbox.

If you have purchased a Lounge Pass or Fastlane Pass, we will also send your pass to the e-mail address you provided to Brussels Airport. So you can share your Lounge Pass or Fastlane Pass with your fellow travellers or someone else.

The Lounge Pass is not by name and can therefore be used by anyone. The Fastlane Pass is bought by name and can therefore only be used by that person.

If you uninstall KBC Mobile and do not reinstall, you will lose all Fastlane and Lounge Passes you have purchased. However, you can still use the tickets by requesting them in the email you received from Brussels Airport. Your tickets will also be saved on the Brussels Airport website itself. Sign in there with your account.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

• Tap 'Offer'
• Tap 'Get driving licence B' under 'Mobility'

In this service, you will now also find the entry to 'Practice driving licence B'.

Do you have substantive questions in Dutch? Ask them to proefexamen@vabrijschool.be

For technical and content questions in French, contact the helpdesk:

• Fill in the form and ask your question
  
• Call 016 43 25 30

This service is not available in German or English.

Under this service, you will find everything you need to get your Driving Licence B with VAB's driving school.

• Practice your theory for free
• Book your theory lessons (online or classroom) quickly and easily
• Book your practical lessons
• Book the training moment for tutors
• Book the compulsory return moment

You can book these lessons for yourself or for someone else.

1. Open KBC Mobile
2. Click on 'Extra Services' and sign up
3. Choose 'Get driving licence B' (under Mobility)

You will find an overview under Offer > Get driving licence B.

You can take theory classes online, or in a classroom. Classroom lessons are only available in Dutch. Online classes are also available in English or Polish.

• Choose your lesson time and a driving school if you want to take lessons in a classroom
• Fill in your details, or those of the person for whom you are booking a course
• You will receive an overview of the lessons you want to book
• After you have paid, you will receive a confirmation of your payment

For practical lessons, you have a choice between different packages:

• 6 hours of practical lessons
• 12 hours of practical lessons
• 20 hours of practical lessons
• 6 hours of lessons mandatory after 2 exam attempts

You can also put together your own package. You choose the driving school, your tutor and your lesson times afterwards.

This formative moment is a mandatory training for anyone who wants to supervise a student driver.

It immerses the attendant in the highway code and provides the necessary information to get on the road safely. This training takes 3 hours.

This 'Come back moment' is a training course for anyone who has recently obtained their driving licence.

The course lasts 4 hours and is mandatory to take between 6 and 9 months after getting your driving licence.

You must compulsorily take the Reentry Examination between 6 and 9 months after getting your driving licence.

You can book the return moment at the earliest 3 months after obtaining your final driving licence.

Are you late? You can still book a time between 9 and 11 months after getting your licence, but you will be fined. Later than 11 months after getting your licence, you cannot book a return moment. More information can be found on the Flemish government's website.

You can only take the return moment in class at the places listed on the website of VAB Driving School.

You confirm your purchase when you sign in KBC Mobile. If something goes wrong technically and the booking is unsuccessful, we will refund the full amount to your account.

If your internet connection is disconnected after confirming your purchase, you will see your booked lesson as soon as you are connected again. If not, please contact our helpdesk at 016 43 25 30.

To change or cancel a booked lesson, contact VAB Driving School. The contact details of your driving school can be found in your overview 'Your booked lessons' in KBC Mobile. The contact details of your driving school can also be found in the confirmation e-mail you received from VAB-Rijschool.

Do you have substantive questions about the mock exam in Dutch? Ask them toproefexamen@vabrijschool.be.

Do you have substantive questions about driving lessons? Contacteer info@vabrijschool.be.

For technical questions or problems, contact the helpdesk at016 43 25 30orextraservicessupport@kbc.be.

You can use it to purchase a road or environmental sticker through the VAB online shop.

The ‘Stickers’ service can be found in KBC Mobile by tapping ‘Additional services’ and scrolling to ‘Mobility’. Tap the ‘Stickers’ tile and then the button at the bottom of the screen to go the VAB online shop.

The price depends on the type of sticker you need and is clearly stated in the online shop. KBC customers will automatically receive a discount on the stickers. However, the Bip&Go toll badge requires you to manually enter a discount code, which you can see on the first screen in KBC Mobile.

This service is available to both private individuals and business owners. You don't have to be a KBC customer to use it.

Germany

German environmental sticker

• All cars, motor homes, buses, lorries (even electric models) need to have an environmental sticker (motorcycles, classic cars and vehicles with a disability person’s badge do not require one)
• Your environmental sticker remains valid indefinitely, provided you drive with the same plates on the same vehicle
• Place the sticker in the inside lower-right corner of the windscreen (passenger side) – a receipt is insufficient
• You can be fined up to 100 euros if you don’t have an environmental sticker

German E-sticker

• Not compulsory
• Does NOT replace the environmental sticker
• Offers benefits for electric vehicles or hybrid vehicles emitting up to 50g CO2/km
• Benefits vary by region and include:

• Free parking when charging
• Use of blue lanes

France

French environmental sticker

• All cars, motor homes, buses, lorries (even electric vehicles) need to have an environmental sticker
• Your environmental sticker remains valid indefinitely, provided you drive with the same plates on the same vehicle
• Place the sticker in the inside lower-right corner of the windscreen (passenger side)
• The temporary sticker (digital) is sufficient to enter environmental zones
• You can be fined up to 135 euros for not having an environmental sticker
  Blind spot sticker
• Required by law since 1 January 2021
• For all vehicles weighing over 3.5 tonnes (including motor homes)

Austria

• The road sticker can only be obtained from the online shop (ASFINAG) or locally from filling stations on the border
• For all vehicles with a maximum authorised mass (MAM) of up to 3.5 tonnes
• Linked to the number plate (checked using number plate recognition technology)
• Besides the road sticker, you have to pay an additional toll at certain tunnels or motorways. You can also pay this in advance or pay on the spot using your credit card. An overview:
  • A13 – Brenner motorway
  • A10 – Tauern motorway
  • S16 – Arlberg motorway
  • A11 – Karawanken motorway
  • A9 – Pyhrn motorway

Slovenia

• The road sticker is required for motorways
• For all vehicles with a maximum authorised mass (MAM) of up to 3.5 tonnes
• Linked to the number plate (checked using number plate recognition technology)
• Several classes apply in Slovenia

Class 1: motorcycles

Available from DarsGO only

Class 2A: vehicles up to 1.30m in height as measured from the front axle = most passenger cars

Available from the online shop

Class 2B: vehicles exceeding 1.30m in height as measured from the front axle = pick-up trucks, vans, etc.

Available from the online shop

Class 3 and 4: lorries, buses and heavy motor homes

More information on buying toll badges is available from DarsGO

Switzerland

• The road sticker is required for motorways and most tunnels
• Valid per calendar year (stickers for 2025 are valid from 1 December 2024 through 31 January 2026)
• Linked to the number plate (checked using number plate recognition technology)
• For vehicles weighing up to 3.5 tonnes
• You need to buy an additional sticker for a caravan or trailer

Bip&Go toll badge

• The badge can be used to pay tolls in France, Spain, Portugal and (optionally in) Italy
• Payments are made automatically by direct debit
• In addition to purchasing the badge, you pay a fixed usage fee each month (1.90 euros in France, 2.50 euros in Spain and Portugal, and 2.50 euros in Italy)
• You have to pay 10 euros to re-activate the badge if you haven’t used it for 12 consecutive months
• The badge will be posted to your address within five business days
• The only way to change the badge is by contacting Bip&Go, by using the app or calling + 33 9 70 80 87 65

With MoveSmart, you track the order of your new lease car or lease bike. You will also find all contract details and information about your lease car or lease bike.

Is it time for a maintenance or tyre change? Then you can make an appointment with your dealer or tyre centre via MoveSmart.

Have a breakdown on the road? At the touch of a button, you contact the VAB breakdown assistance. Through GPS location, VAB knows immediately where you are.

Anyone who drives or has ordered a leased car or bike from KBC Autolease can use this service.

• Sign in once with your MoveSmart account.
• Don't have an account yet? Get more info from your company's fleet manager or Mobility Manager.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this service, you request online breakdown assistance from VAB for your car or motorcycle in Belgium. Even if you are not a customer of VAB.

If you are not a VAB customer, you will pay 218 euros (VAT included) for a one-off breakdown service by a VAB roadside assistance officer. If your vehicle has to be towed, you will pay a surcharge of 92 euros.

With this service, you request online breakdown assistance from VAB for your car or motorcycle in Belgium. Based on your number plate, we check whether or not you are a customer of VAB.

If you have taken out a roadside assistance contract with VAB, this service is free. If you don't have that contract, you will pay for a one-off breakdown service.
In order to send the VAB road warden well prepared on the road, we ask you to pass on this information:

• Make and model of your vehicle
• Description of your breakdown
• Your location

No, you can only apply for help if you have bad luck in Belgium. In case of breakdown abroad, you can call VAB on +32 3 253 65 65.

If you have a breakdown assistance contract with VAB, this service is free.

If you have not taken out a breakdown assistance contract with VAB, you will pay a one-off cost. If the roadside assistance officer cannot solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). You can find the price for these services on VAB's website.

Yes. You then pay a one-off cost.
If the roadside assistance officer cannot solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). You can find the price for these services on VAB's website.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With Goal Alert in KBC Mobile, instantly watch video clips of all goals and highlights of your favourite team(s) from the Jupiler Pro League. You will receive notifications of the teams you are following during the match and view highlight footage immediately during the match. In addition, you can enjoy a video summary of each match after the end of each weekend of play. You can also request an overview of the matches already played and those yet to be played from each team.

You can indicate in Goal Alert the teams you want to be notified of as soon as something happens. You can even designate all the teams. You can also easily change this afterwards.

Goal Alert is available to anyone using KBC Mobile. Both for KBC customers and those without a KBC account.

If you have a KBC Plus Account, then Goal Alert is included in the price of your current account.

If you don't have KBC Plus Account, you will pay €0.99 a year for a Goal Alert Video Pass (first 2 months free). With this Video Pass, you can watch video clips of all the goals and highlights of your favourite team(s) from the Jupiler Pro League.

Are you under 18? Then Goal Alert remains free for you.

Open KBC Mobile and tap Goal Alert. Is Goal Alert not on your login screen yet? Then tap Additional Services > Leisure > Goal Alert.

KBC For this, it works with Eleven Sports, which transmits the video footage and notifications about the matches to KBC Mobile.

You only need to tap once on a video to view the footage. On some smartphones, KBC Mobile closes when you double-tap to open a video. We are working on a solution to this problem.

Your device may have 'silent mode' or 'mute' enabled. To play the video with sound, change that mode. The button to control the sound is often found on the side of your device.

Yes, it takes a few minutes to process the video. As soon as the video is available, we will send you a new notification.

It depends on the speed of your internet connection. The lowest quality is 720p, the highest quality is 1080p.

If you have a slow internet connection (for example, via 3G or via wifi in a busy public place), the video may take a bit longer to load.

You can! In Goal Alert, tap the 3 dots at the top right. From there, you easily customise your reports and favourite team(s).

No, Goal Alert is only available in KBC Mobile.

All images are available in the match detail page on average 3 minutes after the action. You can watch them during the match and up to 30 minutes after the final whistle.

After the end of each football weekend, summaries of all matches also appear in the match detail pages. Friday, Saturday and Sunday summaries will be available on Sunday evening at 11.59pm. Summaries of matches played on weekdays (from Monday to Thursday nights) appear at the end of the match day at 23:59 each time.

Our partner Eleven has the rights to the footage and will put the videos up for you in Mobile as soon as possible. You can also share the videos of the goals with someone else, who in turn can then also use Goal Alert.

You only get notifications for teams you follow. We will send you a notification as soon as the team line-up is available, at the start of the match, at the end of the first half, at the start and end of the second half, at a goal and at a red card.

KBC collaborates with Eleven for Goal Alert. Eleven is the rights holder of Belgian football and also decides in terms of content which highlights will and will not be shown. The principle is that all goals are always shown, as well as the most important highlights of the match.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this Extra service, you buy 1 or more cinema tickets at Kinepolis. The ticket you bought can be retrieved from KBC Mobile.

• Tap 'Extra services' and choose 'Kinepolis'
• Choose the day, film, rate and number of tickets

Once you have paid for your tickets, you will find your ticket in your ticket overview.
Not a customer at KBC? Then pay for your tickets using the Bancontact app or an app that supports Bancontact payments.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this service, you get free access to exclusive articles from De Tijd, VRT NWS  and our KBC-experts. About 10 new articles appear every day. No need to register, no need for a subscription.

• 5 articles a day from De Tijd
• All financial-economic articles and highlights on energy, climate, environment and mobility from VRT NWS
• 2-3 articles a day from our KBC-experts

Upon the launch of this service, you will get a notification on your home page. So you don't have to activate the service yourself first.

Would you prefer no articles? Then you can deactivate the service. Then tap the 3 dots in the top right corner the message on your home page and choose 'Do not use this service anymore'.

Would you like to receive news again later? Then you can activate the service in 'Offer'.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this service, you get free access to Leadlife's wellbeing platform for 1 year if you are a member of a group insurance or collective hospitalisation insurance scheme through your employer at KBC Insurance.

The service will start up gradually from November 2024. If you are not there in the first phase, you will definitely get the chance in the next phase.

You are entitled to this free membership if you are affiliated through your employer in a group insurance or hospitalisation insurance from KBC Insurance.

The free offer is valid for a period of 1 year.

No, you do not have to be a customer of KBC yourself to be entitled to the offer through your employer.

Your membership will remain for the period of 1 year.

Contact the helpdesk

• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Seetickets is the leader in European ticket sales. KBC works with Seetickets to sell, distribute and manage event tickets.

Your data (name, first name and e-mail address) will only be used in the context of your order.

When ordering, you can choose the number of tickets. However, the maximum number of tickets that can be ordered may vary per event.

Of course, it is always possible that you have ordered tickets but still cannot attend. Then send an email to kbcnodigtuit@kbc.be. Be sure to mention which event it is about.

You can find your tickets under 'Offer' in KBC Mobile. At the event start time, you will also find the ticket immediately on the registration screen.

Be sure to check out the information page at KBC Mobile (tap the 'View Event' button on your ticket). Can't find an answer to your question? If so, please feel free to email kbcnodigtuit@kbc.be. We will help you as soon as possible.

• Go to your ticket under 'Offer' in KBC Mobile
• Click 'Start Webinar'
• Click the arrow in the square at the bottom, and send the link by email
• Click the link in the email to open the webinar
   

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With 'Customer Cards', you store all your customer cards digitally in your app. Purchase made? Have the card's barcode or QR code scanned at the shop from your smartphone or tablet.

Add your loyalty cards in the app

• Open KBC Mobile
• Tap 'Additional services'
• Tap 'loyalty cards' in the 'Payment services' category
• Choose the shop whose loyalty card you want to add. Not in the list? Then choose 'Add another card'
• Give Mobile access to your camera to scan your card

Have your loyalty card scanned in the shop

a) I am a customer of KBC

• Start KBC Mobile, you do not need to register.
• At the bottom, tap 'Customer cards'. Is that not among them? Then press and hold another icon, go to settings and add 'Customer Cards' as a favourite.
• Have the barcode or QR code scanned in the shop.

You will also find the overview of your loyalty cards under Extra services > loyalty cards.

b) I am not a customer of KBC

• Start KBC Mobile
• Click on 'Convenient Extra services'
  
• Click on 'loyalty cards'
  
• You will see an overview of your loyalty cards. Click on the map you need

You will find your loyalty cards at the bottom of your login screen.
Is 'Customer Cards' not listed? Then press and hold another icon, go to settings and add 'Customer Cards' as a favourite.

You just have to collect your loyalty cards again.
Sign up and go to 'Offer'. Under 'Payment services', choose 'Customer cards'. Your loyalty cards will be available again from now on the login screen.

Joyn is 1 digital savings card that you can use at the more than 7,500 local merchants affiliated to the Joyn loyalty programme. If you have saved enough points, you will get a reward.

With the Extra service 'Customer cards', you digitise all your customer cards from individual shops. A prerequisite is that they have a barcode or QR code. We developed this Extra service in collaboration with Joyn.

Currently, that is not yet possible.

You can report this to our helpdesk at the e-mail address extraservicessupport@kbc.be. Be sure to include in your message

• What exactly is happening (the scanner is not responding, you get an error message, ...)
• Which loyalty card is involved (add a screenshot if possible) 
• Which device you are using

Customer card with barcode

It is indeed possible that there are extra digits on your digital customer card. These are additional control figures. They do not cause problems in the shop. Be sure to compare the barcode of your card with the digital version. Notice that they don't match? Then remove the card from Mobile and try scanning again.
Tip: Turn your loyalty card 90 degrees for optimal scanning results.

If the problem persists, be sure to report it to our helpdesk at the e-mail address extraservicessupport@kbc.be. Please include which loyalty card it is (attach a screenshot if possible) and which device you are using. 

loyalty card with QR code

The QR code may look slightly different. Basically, it does contain the same information as the code on your plastic card, so test it out in the shop before reporting it.

Check that the barcode on your card matches your card in Mobile. If not, try scanning again (tip: turn your loyalty card 90 degrees before scanning). 

For QR codes, verification is more difficult, as they can look slightly different and still contain the same information. If it was not accepted, we recommend a new scan as well as a new test in-store.

If the problem persists, be sure to report it to our helpdesk at the e-mail address extraservicessupport@kbc.be. Please indicate which loyalty card is involved (attach a screenshot if possible) and which device you are using.

Currently, you cannot yet add a card manually (e.g. based on a series of numbers). We are working to make this possible in the future.

It is not possible to import cards from another loyalty card app. So you have to re-enter the cards one by one. 

Do you no longer have the cards? 

Then you can take photos of the cards in your app with another device and scan these photos using KBC Mobile.
Or temporarily install your loyalty card app on a tablet and add your loyalty cards to Mobile by scanning them from your tablet.

Contact the helpdesk at 016 43 25 30. We will then delete all your loyalty cards. Want to use the service again later? Then you have to add all your cards again.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the 3 dots at the top right in the
screens of the extra service.

If you link your Pluxee account to KBC Mobile, you can:

• Buy new service vouchers and pay immediately in KBC Mobile
• Retrieve your ordered and available service vouchers
• Retrieve information on the taxation of service vouchers
  

• Go to 'Additional services' 
• Choose 'Pluxee' under 'Payment services'

Yes. If you don't have an account yet, you can create one using one of the links below, depending on the region you live in:

• Flemish Region
• Brussels Capital Region
• Walloon Region

Once you have created an account, you can add your Pluxee account in KBC Mobile.

• Go to Additional Services > Payment Services and select 'Pluxee'.
• Tap the button 'Log in to your Pluxee' account, and enter your Pluxee login and your Pluxee password
  
• Your Pluxee account is now accessible in KBC Mobile'

The linking of your account in KBC Mobile remains valid for 90 days. If you do not use the application in KBC Mobile during this period, you will be asked to log in again with your Pluxee login and Pluxee password. This is how you extend access in KBC Mobile by 90 days.

• Go to Additional Services > Payment Services and choose 'Pluxee'
• Tap the 3 dots at the top right
• Choose 'Disconnect account'. This is how you remove Pluxee from KBC Mobile, but your account at Pluxee will still exist
  

Want to use Pluxee again later in KBC Mobile? Then sign up again under 'Additional services'.

Then you can request a new password or username at one of the websites below for the region you live in:

Forgot user name and password:

• Flemish Region
• Brussels-Capital Region 
• Walloon Region
  

• Flemish Region
  
• Brussels Capital Region
• Walloon Region

The service overview screen shows how many service vouchers you can still order and how many at the tax-advantaged rate. More information on this can be found on the FPS Finance website.

You fill in how many service vouchers you want to order and pay immediately in KBC Mobile. Service vouchers are available once payment is made.

You can. Under the 'Manage' tab in the application, you can choose to deliver service vouchers electronically or on paper. In the latter case, service cheques are delivered to the address known to Pluxee.

Pluxee uses a separate account number for service vouchers you buy in KBC Mobile.

• BE41-0017-7251-1110 for Flanders
• BE15-0017-7252-2830 for Wallonia
• BE28-0017-7251-2120 for Brussels

KBC Mobile automatically uses the correct account number. You can't edit this.
 

If you no longer want to receive notifications, choose to turn off 'Extra convenience'. Kate, your digital assistant in KBC Mobile, will then no longer send you notifications. This does turn off everything that falls under 'Additional convenience'. You can read more in the regulations of KBC Mobile.

• Log in to KBC Mobile
• Tap your photo at the top left
• Tap 'Privacy'
• Tap 'Additional convenience'
   

• On the KBC Mobile login screen, tap 'Additional services' at the bottom right
• Sign in
• Under Payment services, tap 'Pluxee'
• Tap the 3 dots at the top right to go to 'Manage service vouchers'
• Tap 'Disconnect this service'

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

You will get an overview of your linked Monizze card with the balance of your meal, eco and gift vouchers, at My KBC under the item 'Means of payment'. The balance of your consumption cheques is not visible.

You can also view the last 10 transactions made with your card. Here you will also find your balance and the date when the next balance is due to expire.

You can also check your meal vouchers from Monizze on your home page. You will then see the balance and the 3 most recent transactions.

• Open KBC Mobile
• Tap 'Extra Services' and sign in
• Tap Monizze
• Follow the on-screen instructions

You can only link one Monizze card to KBC Mobile.

In the overview of your cards, choose your Monizze card. In the 'Manage' menu, tap 'Disconnect account'.

Get your Monizze card blocked as soon as possible. Call Monizze on 078 053 377 or straight to CardStop at +32 78 170 170.

If you want to apply for a new Monizze card, contact Monizze by e-mail at support@monizze.be or by phone at 078 053 377.

Once a year, your account with Monizze expires and you must reactivate your account for security reasons.

Thousands of shops accept the Monizze card. You can find a list of shops at www.monizze.be/nl/waar

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

You can link your PayPal account to KBC Mobile to view your PayPal transactions and balance. It is not possible to use your PayPal account to make payments via KBC Mobile.

You will find this code in PayPal's 0.01 euro transaction on your account. This can take up to 48 hours. You will find the code in the transaction detail. Have you not received payment from PayPal after 48 hours? If so, please contact PayPal via their contact form at paypal.com.

Linking your PayPal account can be done in two ways:

1. Open KBC Mobile
2. Tap 'Additional Services' and sign in
   
3. Tap 'PayPal'
4. Accept the terms
5. Sign in with your PayPal account
   
6. On your account statement you will find your PayPal account under 'Other accounts'
   

Or

1. Open KBC Mobile and sign in
2. Tap 'My KBC'
3. Tap the plus sign next to 'Accounts'
4. Choose 'Current account other bank'
   
5. Choose 'PayPal' from the list of banks that appears
   
6. Accept the terms and conditions
   
7. Sign in with your PayPal account
   
8. On your account statement you will find your PayPal account under 'Other accounts'

You can view in Mobile all PayPal transactions carried out in the past 90 days. The following data are visible for each transaction: amount, counterparty, date, communication and description.

For legal reasons, the link between KBC Mobile and PayPal expires after 90 days. Then you have to renew the link with PayPal by signing in again with your PayPal account.

No, that is not possible at the moment.

It is not possible to link more than one PayPal account to KBC Mobile.

If you no longer want to access your PayPal account in KBC Mobile, you can unlink it by opening your PayPal account's transaction list and then tapping "Manage" at the top. Then choose "Disconnect account" to disconnect your PayPal account from Mobile. Your PayPal balance and transactions will then no longer be visible in KBC Mobile.

No, if you link your PayPal account to KBC Mobile, it will not be visible in KBC Touch. It is also not possible to add your PayPal account in KBC Touch.

Have a question about transactions, becoming a PayPal customer, recharging your account, linking an account or payment card? Contact PayPal via their contact form at paypal.com.

Do you have any questions about PayPal in KBC Mobile?

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the Extra service screens.

Joyn is a digital loyalty card. With the points saved, you can pick up free rewards at numerous shops. There are already 7,500 local traders connected today.

• Open KBC Mobile
• Tap Additional services > Joyn
• Sign in with an existing Joyn account or register

At the merchant you will find a tablet with a Joyn QR code.

• After your purchase, scan that code with KBC Mobile. This way, you automatically save points.
• Have you accumulated enough Joyn points with a merchant? Then you can record your reward.

Joyn is 1 digital savings card that you can use at the more than 7,500 local merchants affiliated to the Joyn loyalty programme. If you have saved enough points, you will get a reward.

With the Extra service 'Customer cards', you digitise all your customer cards. A prerequisite is that they have a barcode or QR code. We developed this Extra service in collaboration with Joyn.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With 'Distribute group expenses', keep track of all the expenses you made for a group (e.g. for a weekend trip). The application then neatly distributes the expenditure to all participants. A clear overview shows you who should pay to whom (and how much) and who should get money from whom (and how much). You can then immediately initiate payment or a payment request as well.

In the overview of your groups, tap 'Create a group'. Choose a nice photo, name your group and add the participants.

To invite participants, the application sends a message. So to contact participants correctly, the service needs access to your contacts. Participants already using KBC Mobile will receive a notification. Participants not yet using KBC Mobile will receive a text message with the necessary instructions.

Yes, KBC Mobile needs access to your contacts to create a group.

You need KBC Mobile to use the service. If a member of the group is not yet using KBC Mobile, he will receive a text message asking him to download KBC Mobile.

You can't.

Yes, you certainly can. Some features do work only with a KBC-view account.

Yes. You do not need to be a customer of KBC to use the application. You do need KBC Mobile.

Are you already using KBC Mobile? Then you will get a message on your home page and a notification. Not using KBC Mobile yet? Then you get a text message.

Ask the group administrator to remove you and add you again. You will then receive a new text message with a new link.

The other participants can use the repayment account to repay any debts after the settlement. We also include the refund account when you send out a payment request. You can use a current account from KBC, as well as a current account from another bank.

Tap the group you created and choose 'Add issue' here. You can enter an expense yourself or, if you are a customer of KBC, select it from the overview of your transactions. If you upload a picture of the cabinet ticket, it will also be visible to other group members.

Split the expense so that each piece is under the maximum amount. This does not affect the final expenditure calculation.

Sometimes it takes several days for a payment to appear in your statement of transactions. Try again later or add the expense manually. Did you pay with your credit card? Then you should always add the expense manually.

Yes, you can change an expense as long as the group's final statement has not yet been made. The group administrator can change all expenses, as a participant you can only change your own expenses.

Yes, by default, expenses are shared equally among all participants. Expenses can also be divided according to share, percentage or amount. In the expense detail, you can change the distribution.

Yes, you can delete a closed group. If you do so as the group's administrator, the group will disappear from the overview of all participants. If you do that as a participant, the group only disappears from your own overview. Unclosed groups you can't delete

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Yes, you can. Then first add your meal voucher card to Payconiq in KBC Mobile. You only have to do that once.

There are 3 ways

1. Go to Offer > Payment services > Meal vouchers and follow the steps on the screen.
2. Go to Offer > Payment services > Payconiq > Management. Choose 'Pay with meal vouchers in KBC Mobile and follow the steps on the screen.
3. Go to Offer > Payment Services > Monizze and follow the steps on the screen.

No, you can only add 1 card.

1. Go to Offer > Payment services > Meal vouchers. Tap the 3 dots and choose 'Remove'
2. Go to Offer > Payment services > Payconiq > Manage > 'Pay with meal vouchers in KBC Mobile. Tap the 3 dots and select 'Delete'

There are 3 ways

1. Go to 'Offer', scroll to 'Payment services' and tap 'Meal vouchers'
2. Go to 'Offer', scroll to 'Payment services', tap 'Payconiq', tap 'Payconiq', go to 'Manage' and select 'Pay with meal vouchers in KBC Mobile
3. Go to 'Offer', scroll to 'Payment Services' and tap 'Monizze'

After linking your meal voucher card in KBC Mobile, you can pay with it.

• Scan the Payconiq QR code in shops that accept meal vouchers
• Confirm payment

If you still prefer to pay with your bill, you can still adjust it by choosing your account.

If there is not enough on your meal voucher card, you can settle the entire amount in one go with your account and your meal vouchers. This is also true if you cannot pay for some of your purchases with meal vouchers.

Then tap 'Forgot password' or contact the provider of your meal vouchers.

With the 'Energy efficient living' service, we help you make your home more energy efficient and save on your energy bills.

After you fill in some questions about your home and energy management, we will give you an estimate of the energy efficiency of your home and a corresponding score. The 'Energy-efficient living' screen also contains some informative articles on living and energy, tailored to your personal situation.

If you have chosen 'Tailor-made' offers, under 'Energy-efficient living' you will also get a list of products and services from KBC or its partners that could be useful for your home: energy insights, calculating renovation costs, installing solar panels, an energy loan, insurance...

You will also find more information on subsidies you may be eligible for if you renovate.

This service is completely free. If you decide to take up a specific offer, be sure to check the terms and conditions.

This score indicates how much your investments contribute to making your home energy efficient. It is not a scientific score, but it is based on expert input. It does not replace the EPC score.

In the 'Energy-efficient living' screen, click the three dots on the top right. Then select 'Delete property'. We will then delete all your data.

In the 'Energy-efficient living' screen, click the 3 dots on the top right. Choose 'Change data'.

Currently, you can only add 1 property. Would you like to calculate a score for another property? Then remove the current property first. To do so, in the 'Energy-efficient living' screen, click on the three dots at the top right. Choose 'Delete property'.

Under 'Energy-efficient living', we compare your data with the previous month. For digital meters, we only look at your actual consumption over the past few days.

In the 'Energy Insights' service, we estimate how much you will still consume and this month.

Contact the helpdesk

• Fill in the form and ask your question
• Call at 016 43 25 30
  

Immoscope is a real estate website. You will find your ideal rental or sale property and discover 'immoscope-only' properties.

The offer on the site is growing every day, and we will expand the features of the service in the coming months: useful extras, even more personalised services, ...

• Start KBC Mobile at
• Tap 'Offer' at the bottom right
• Scroll to 'Housing and Energy' and tap 'Find a property'

Yes, you can! Place your ad on the Immoscope website and offer your property for rent or sale.

Place your ad here

Immoscope works closely with a large network of estate agents. They can offer their properties as 'immoscope only'. This means you will find a lot of properties on Immoscope that have yet to be seen anywhere else. You will recognise these properties by the special label in the search results.

Discover 'immoscope only' properties

• Log into KBC Mobile
• Go to 'Offers'
• Scroll to 'Housing & Energy'
• Tap the 'Find a property' tile
  
• Enter your search criteria
• Make a search
• Tap the 'Activate notifications' button at the top of the search
  

Under 'My Immoscope', tap the search and turn notifications on or off.

Tap the heart.

We will provide your name and e-mail address to Immoscope. The first time you use this service, you will get a screen with the information we share and link to Immoscope's privacy statement. Their privacy statement can also be found under the 3 dots at the top right.

Send your first name, surname and e-mail address to info@immoscoop.be and ask for your account to be deleted.

Contact the helpdesk

• Fill in the form and ask your question
• Call at 016 43 25 30
  

With this, you create a simulation of the costs and benefits of (additional) solar panels and a home battery. You can also indicate that you already have either one. The simulation then takes this into account. Using the data from the simulation, you can also calculate without obligation what our energy loan would cost you approximately.

After the simulation, you can request a quote online, with no obligation. A contractor from the network of our partner 'Impact us today' will contact you within 5 working days to make an appointment for an installer visit. You will find all the info about your application in KBC Mobile.

'Impact us today' is our partner that puts you in touch with approved contractors. This way, you don't have to look for them yourself and you can be sure of a correct price and proper execution of the works.

Contact 'Impact us today'

You are not obliged. After your application in KBC Mobile, 'Impact us today' will contact you within a few days  to make an appointment for an installer visit. This installer will provide a no-obligation quote.

The cost is an estimate based on your data. Only after the installer's visit will you get a final cost.

Even then, you can use this Extra service to make a simulation for the purchase of additional solar panels and request a quote online.

Contact the helpdesk

• Fill in the form and ask your question
• Call at 016 43 25 30
  

This Extra service closely tracks your electricity and gas consumption. We work with a specialist third-party provider, Eliq, for this purpose. If you want, Kate will let you know when your consumption is exceptionally high or low.

With this service, you also set a consumption target to keep your energy consumption under control. You will also find tips on how to consume less energy.

Eliq is an expert in energy management and analysis. They analyse your energy data and give you detailed insights into your energy consumption. So you can save costs and reduce your carbon footprint.

• Start KBC Mobile at
• Tap on 'Offerings'
• Scroll to 'Living and Energy' and then click on 'Energy Insights'

This service is completely free.

To deliver tailored energy insights to you, Eliq needs to know how much energy you consume. This is why Eliq requests consumption data from your electricity and gas meter from the grid operator Fluvius.

Create an account at 'My Fluvius' and log in. Tap the 'Request consumption' button. Enter the EAN number of your digital electricity meter and confirm your request.

Then return to KBC Mobile using the 'To service provider' button to complete the link. If you want to link both your electricity and gas meters, you have to go through this process twice.

A separate authorisation is required for each digital meter. Tap the 3 dots at the top right to go to management. Tap 'Add digital meter'. There, you can give Fluvius permission to share data from your digital meters with Eliq.

Customers with analogue meters will only get insights on electricity consumption.

Click on the 3 dots at the top right. Then click on 'Notifications'. Choose here which notifications you want to receive or not.

We will pass on your name and address to Eliq. The first time you use this service, you will get a screen with the information we share and the link to Eliq's privacy statement.

Based on this data, Eliq can create a profile for you to provide you with energy insights.

If you have a digital meter, you can give permission on the Fluvius portal to retrieve the data from the meters in your new home. Your permission with Fluvius for your old address is automatically removed when you move.

If you don't have a digital meter, you just need to adjust your home profile settings and average annual consumption for your new home. Tap the 3 dots at the top right of the service.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Wondering how much your property or building plot is worth? With the Extra service 'Estimate your property', you can easily have your property estimated. Just answer a few questions and you will immediately get an estimated value, which is based on a digital model.

Are you planning to sell your property and need a more precise estimate? Then you can request an appraisal from a recognised estate agent from Immoscope's network, completely free of charge and without obligation. The brokers will contact you within the week for an appointment.

In KBC Mobile

• Sign in KBC Mobile
• Tap 'Offer'
  
• Choose 'Your property treasures' under 'Living and Energy'

In KBC Touch

• Sign in KBC Touch
• Tap the Savings & Investment > What are you looking for?
  
• Click on 'Estimate your property'

Both the estimate based on the digital model and the estimate via Immoscope are completely free and without obligation.

An estate agent will give you an accurate picture of the value of your property. He bases his estimate on experience and knowledge as well as on other homes sold in your area.
You can also count on interesting tips from a professional and good service to make your possible sale worry-free.

The digital model can estimate houses and flats in Flanders, Brussels and Wallonia. Land valuation is only possible in Flanders and Brussels and on condition that the land already has an address.

Non-residential properties such as shops or office spaces cannot be appraised.

Immoscope can currently only estimate your property in Flanders.

If your property has seen major changes in the past six months (e.g. you have recently built), this will not yet be known in the model. Try again later.

The tool bases its estimates on a thousand different criteria. This makes the tool one of the best in the market. Moreover, the value is constantly updated, so the result cannot be compared with an estimate made several years ago.

Keep in mind that the tool is just a tool and so the value always gives only an idea of the value. If an on-site estimator makes an estimate based on some specific criteria that can only be determined on-site, that estimate will usually be more accurate.

You can always enter your own property value and save it in your dashboard. Then the value will no longer be updated automatically, though.

When you request an appraisal, you agree to Immoscope processing and sharing your contact details and the address of your property with 3 estate agents to enable the appraisal. You can read how Immoscope handles your data in their privacy statement.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

You will get insights on how to make your home more beautiful and energy efficient. You will also see which works are better done first. You can fill in each section in great detail. You get a cost estimate and a customised renovation report with your simulation, tips & tricks, info on grants and subsidies...

That report is enough to apply for your loan. You no longer need quotes from contractors.

Setle is our partner for the 'Calculate your renovation' service. Setle keeps abreast of evolutions in renovations, keeps cost price simulation in line with the market and provides you with smart insights in a simple way.

More info on Setle.

1. Log on to KBC Mobile
2. Tap 'Offer' at bottom right
3. Go to 'Living & Energy' and tap 'Calculate your renovation'

This service is free.

You can calculate your renovation, both for a flat and a house in Belgium.

After filling in your details, Setle will help you on your way to the most important renovation works.

Jawel.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

The additional service 'Request quote renovation' gives you some options to properly insulate and renovate your home to save on your energy bills. Our partner 'Impact us today' will then, if you wish, put you in touch with a reliable contractor where you can request a quote.

'Impact us today' has a network of reliable contractors who renovate sustainably, so they do not carry out the works themselves.

• Log on to KBC Mobile

• Tap 'Offer'

• Go to 'Living & Energy' and tap 'Insulate your home'

Don't know where to start with your renovation work? Then try our Extra service 'Calculate your renovation cost'. You will also find this service under 'Housing & Energy'.

If you have any questions about your quote and the works, contact the contractor himself or our partner 'Impact us today'.

You can find the contractor's contact details in the 'Request quote renovation' service. For the details of 'Impact us today', tap the 3 dots at the top right of the service.

In case of technical problems with the service itself, you may contact our helpdesk:

• Fill in the form and ask your question
• Call 016 43 25 30

All info for questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With the 'Certificates and inspections' service, you can apply for certificates and inspections in connection with the sale, rental or renovation of your property. Our partner The Immo Shop puts you in touch with reliable experts from their network.

You can currently apply for the following certificates and examinations: EPC certificate, asbestos certificate, fuel oil tank inspection, electrical installation inspection.

'The Immo Shop' is an independent platform of experts and owners. Want to get your property ready to rent out, renovate or sell? You apply for certificates and services at 'The Immo Shop'. The experts carry out the assignments and communicate the result. Clear and convenient.

• Log on to KBC Mobile
• Tap 'Offer'
• Scroll to 'Housing & Energy' and tap 'Certificates and inspections'

If you have any questions about your certificate or inspection, contact the expert assigned to your application. In case of problems with the expert, you can contact our partner The Immo Shop.

You can find the expert's contact details in the 'Request quote renovation' service. To view the details of The Immo Shop, tap the 3 dots at the top right of the service.

In case of technical problems with the service itself, you may contact our helpdesk:

• Fill in the form and ask your question
• Call at 016 43 25 30

With this service, you quickly recharge a Pay&Go card. Your own or someone else's.

You do not need to be a customer of KBC to use this service. You then simply pay your Pay&Go card using the Bancontact app.

• Open KBC Mobile
• Tap Extra services > Proximus
• Choose the number of the card you want to reload 
• Choose the amount
  

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this service, you quickly and easily top up your own Orange Tempo top-up card or someone else's, without having to sign up with Orange each time.

1. Open KBC Mobile
2. Tap 'Additional services' and sign in
3. Choose 'Orange'

You must have an active Orange Tempo top-up card.
If you received a new SIM card from Orange, you need to activate it first. More info can be found on the Orange website.
 

1. Start KBC Mobile at
2. Tap 'Extra services' and sign in
3. Choose 'Orange'
4. Enter the phone number you want to top up, and indicate the top-up amount
5. Pay the top-up in KBC Mobile
6. The top-up and the phone number holder will receive a text message as soon as the top-up is completed

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

With this Extra service, you can quickly and easily top up your own BASE top-up card or someone else's BASE top-up card, without having to log into BASE each time.

On the home screen of KBC Mobile, tap 'Additional services' and then choose 'BASE'.

You must have an active BASE top-up card.

If you received a new SIM card from BASE, you need to activate it first. More info on how to use your top-up card can be found on the BASE website.
 

• Start KBC Mobile on
• Tap 'Extra services' and sign in
• Choose 'BASE'
• The first time, you will see 2 screens with more information about the application
• Then choose the amount you want to top up your card with or enter another BASE phone number, if you want to top up someone else's card
• Pay the top-up in KBC Mobile
• Once the top-up is done, the holder of the top-up card will receive a text message to this effect

In very exceptional cases, it may take 24 hours for BASE to carry out the top-up.  

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

iChoosr is a group buying organiser that helps private customers get a cheaper energy contract.

You do not know at the start whether you will be offered a contract that suits you (in terms of price and energy supplier). You do have the power of the group with you. You are at the wheel yourself and can reconsider each year whether to enter a new group purchase.

You can subscribe to the new group purchase with no obligation until 8 October 2024. You will receive a personalised proposal on 25 October. You will then have a month to decide whether to sign up. 

The energy supplier will be determined at an auction organised by iChoosr on 9 October. At that point, the supplier with the cheapest offer will be chosen. 

iChoosr arranges the switch, you do not have to do anything yourself for this. Your new contract can start between 1 January 2025 and 1 August 2025.

100% Belgian green electricity and/or gas.

With Helena, you can easily access your medical data via KBC Mobile, such as your vaccination certificates, lab results and prescriptions.

• Open KBC Mobile
• Tap Extra services > Administration > Your medical data (under Administration)
  
• Tap 'Go to Helena' > Free registration
• Register on the Helena Care website, with itsme® or eID, or with an activation code from your GP

You can find the frequently asked questions on Helena's website.

You may get this error message when trying to log on to a government website using a mobile web browser. Check that your browser is not in private mode and turn it off. How to do that can be found in your device's manual.

Only you have access to your medical record, no data will be shared with KBC. And you can sign up safely with itsme®.

You must be at least 18 years old. If the service is not available to you, you will be notified as soon as you tap 'COVID-19' in KBC Mobile.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

In your digital safe, you can store valuable data such as passwords, credit card numbers, warranty certificates, diplomas.... You decide which data you want to share with someone else.

1. Start KBC Mobile
2. Choose 'Extra services' and sign in
3. Choose 'Digital safe'
4. Tap 'Open your digital safe'

The contents of your digital safe are encrypted. Only you have access.

1. Start KBC Mobile
2. Choose 'Extra services' and log in
3. Choose 'Digital safe'
4. Enter your password to open your digital safe

We will only use your e-mail address to send you a link to change your password.

That password is needed to secure access to your digital vault. Even if you want to open your digital vault for the first time on another device, you have to enter your password.

Tap 'Forgot password'. You will receive an e-mail with a link to change your password.

1. In your digital vault, tap 'Manage'
2. Tap 'Stop your vault'

You can only share information with someone who also has access to your digital vault. This way, no one else can view the information.

1. Select the information you want to share
2. Send an invitation to the person you want to share the information with
   
3. Once your invitation is accepted, you need to confirm that the right person has accepted your invitation
   
4. Your contacts now show the person you are sharing with

This is currently not possible.

That is currently not possible. However, you can share all the information you want with your partner.

You must be at least 18 years old and a customer.

Do you have a KBC Plus Account? Then you can use all the features of the digital vault indefinitely.

Don't you have KBC Plus Account? Then you can use all the features of the digital safe, but upload up to 5 MB of documents or photos.

• In KBC Mobile, tap the account you want to change
• Tap 'Settings and more'
• Here, under 'Account type', you can convert your account to a KBC Plus Account. Read more about the KBC Plus Account
   

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

eBox is the digital letterbox every citizen has with the government. This is where official documents for, for example, your pension or social security are centralised. This will eventually include documents from private organisations.

With KBC Mobile, you can:

• link your eBox once KBC Mobile
• access and download your eBox documents immediately in KBC Mobile, without having to log in to the government every time
  

• On the KBC Mobile home screen, choose 'Additional services'
• Sign in
• Tap 'eBox'

Nee. The first time you use eBox in KBC Mobile, you register with the government. You can do that the same way you log in to government online services: with the itsme app, with your tokens, ... You will then see your eBox documents in KBC Mobile.
For safety, we ask you to renew the clutch regularly.

You can. If you have opened an eBox document, tap the icon at the top right to save the document.

No, your documents remain available in KBC Mobile

If you have activated receiving notifications in KBC Mobile, you will be automatically notified as soon as a new eBox document is available.

No, KBC does not have access to the contents of your eBox documents at any time.

You can. More information can be found at www.doemaardigitaal.be.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

A qualified electronically registered consignment is one that meets some additional legal conditions. For example, there are additional conditions around the identification of the sender and the addressee.

Ipex's registered mail is not a qualified service and is therefore not automatically equated with the paper registered letter. This means that, in case of dispute, you have to prove that the registered e-mail was indeed received by the (identified) addressee. Therefore, you need to be sure that the e-mail address used is indeed that of the recipient, based on info on the website, previous communications, a business card or an invoice, for example.

It also means that Ipex's registered e-mail is not appropriate when the law imposes a qualified electronically registered transmission, as for example for the cancellation of an insurance contract.

No, the Insurance Act requires a qualified electronically registered letter to cancel your insurance contract. The registered e-mail in KBC Mobile is not.

Your insurance company may therefore refuse a notice by registered e-mail from Ipex.

With KBC Mobile, you can:

• create and send registered e-mails
• add attachments to your registered e-mail:
  • by taking a picture with your smartphone or tablet
  • or upload attachments (word, xls, png, jpg, pdf, ...)
• check the status of all your sent registered e-mails

A registered e-mail gives you certainty about the content, the sender, the time of sending, delivery to the recipient and acceptance by the recipient.

Records are kept for each registered e-mail

• When you sent the e-mail
• When the e-mail was delivered to the recipient
• When the recipient retrieved or rejected the e-mail
  

In KBC Mobile, go to 'Additional services' and then choose 'Registered mail' under 'Administration'.

No, that's not necessary.

No, KBC works with IPEX, a company that specialises in sending registered emails, among other things, for this purpose.

KBC delivers your registered email to IPEX, they then deliver it to the recipient.

1. You enter the recipient's name and e-mail address.
   As the sender, you are responsible for the correctness of the recipient's e-mail address.
2. You enter the subject.
3. You write the message you want to send to the recipient (optional) and/or add some attachments. You can also take a picture with your smartphone or tablet and add it as an attachment.
4. After you pay for the registered e-mail with KBC Mobile, IPEX will take care of the processing. You will automatically receive a copy of your registered e-mail.
5. Have you sent a registered e-mail for your case? Then you will receive an invoice from IPEX in your mailbox.

The overview screen in KBC Mobile always shows the latest status of your registered mail. There you will also find a link to the full history of your registered e-mail with IPEX.

Each time the status of your registered shipment changes, IPEX will inform you with an e-mail.

No, you can send a registered e-mail to anyone who has an e-mail address.

The recipient will receive an e-mail as soon as a registered shipment is ready for him or her. As with a registered mail on paper, the recipient has the choice whether or not to accept it.

If the recipient accepts the shipment, he will receive a second e-mail containing a link to download the registered mail.

The recipient sees the registered e-mail (and any attachments), the sender's name and e-mail address.

The recipient has 15 days to request or refuse the registered e-mail, after which the registered e-mail expires.

The content of the registered e-mail is neither retained by KBC nor by IPEX. Personal data, sensitive content or details of your shipment are visible only to you and the recipient.

You pay 4.85 euros per registered e-mail sent via KBC Mobile.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

This Extra service allows you to use Cera's services as an existing partner or non-partner.

Are you already a partner of Cera?

Then you can request the balance of your cooperative shares, buy additional Cera shares, change your revenue account, request an exit in the first half of the year and access the Cera website. If you have shares worth more than €600, you can also order the associates' benefits there. You can also create a gift certificate for e-shares.

Are you not yet a partner of Cera? 

Then you can buy shares of Cera there and check the Cera website. You can also create a gift certificate for e-shares.

• Open KBC Mobile
• Tap 'Additional Services' and sign in
• Tap 'Cera' and then approve (one mailg) the terms and conditions.

Contact the helpdesk

• Fill in the form and ask your question
• Call 016 43 25 30

All info in case of questions or problems can be found under the three dots at the top right in the
screens of the extra service.

Fight Against Cancer is a non-profit organisation that seeks to prevent, fight and alleviate cancer.

With this service, you simply donate to Fight Against Cancer.

• Open Mobile
• Tap Additional Services > Fight Against Cancer
• Choose the amount you want to donate

We calculate the CO₂ footprint of your purchases using 'emission factors' specific to the category of your purchase and the country where you made your purchase. We multiply the amount of your purchase by the emission factor determined for the category of your purchase. We work with our partner Connect Earth for this purpose.

An example

• If every euro for groceries in Belgium corresponds to 0.3 kg CO₂
• And you buy for 100 euros in a supermarket
• Then we increase your footprint by 30 kg CO₂ (0.3 kg CO₂/euro x 100 euros)

Keep in mind that your footprint can vary greatly, depending on where you spend that same 20 euros. In the case of a baker, for example, this could be 4 kg of CO₂. Therefore, this is just an estimate of your footprint. However, this method of calculation is also widely used in industry and academia.

While our calculations ensure that your estimated footprint is as accurate as possible by categorising traders, the CO₂ amounts in the app are estimates because we don't know exactly which products you bought. To have your footprint calculated more precisely, you can enter what your habits are.

Good to know: in the calculation, we take into account not only CO₂, but also other similar substances. We do not count spending on health, government, bank and insurance.

Connect Earth is a leading environmental data tools company. They work with banks to provide insight into their CO₂ footprint, such as estimates of the CO₂ footprint per transaction. Their tools use methods that are also used in industry and academia.

Good to know: Connect Earth does not use the information on your CO₂ footprint for other purposes or sell it to other parties.

The information used by Connect Earth to calculate your CO₂ footprint is used only for this calculation.
Connect Earth does not use the information for other purposes or sell it to other parties.

Connect Earth doesn't know exactly what you bought. They can only estimate your footprint based on the merchant's category. These estimates are based on the environmental impact of products and services in a given sector.

Some examples

1. Messages: When you make a purchase in a supermarket, you get an estimate based on the environmental impact of an average shopping trolley in the country where you made your purchase. This environmental impact looks at production, packaging and transport, among other things. This way, you get an estimate of your footprint based on your spending, without us needing detailed information about every product you bought.
2. Tankstation: When you refuel, we know exactly how much fuel you have filled up, and can therefore accurately calculate the corresponding footprint.
3. General shops (such as Amazon): If you make purchases from general shops like Amazon, where you can buy many different goods, again a weighted basket of goods is needed. And so the calculation of your CO₂ footprint of your purchase will again be a rough estimate.

It is important to note that for most people, such purchases are only a small part of the total carbon footprint₂. Indeed, most of it comes from other purchases, such as travel, energy and food.

The estimates in the app give an overall picture of the environmental impact of your purchases.

The accuracy of the estimates depends on the quality of the underlying data and the completeness of industry averages. For most users, the estimates already provide valuable insight into the environmental impact of their purchases. But you have to understand the estimates as well-founded rather than accurate.

Today, 60-70% of the world's CO₂ emissions are directly or indirectly related to household consumption. So, together, we can make a big impact in the fight against climate change by helping to make our consumption and production of goods more sustainable.

We calculate your CO₂ footprint because you have chosen 'Extra convenience'. You can turn off 'Additional convenience' in your settings under Privacy > Additional convenience.

Just keep in mind that you will also be unable to use some other services in KBC Mobile if you turn off 'Extra convenience'.

All current accounts held in your name.

No, we only look at your accounts at KBC.

No, we only consider your personal accounts.