We're planning phone and video chat appointments as much as possible. However, should you exceptionally need to come to your branch or agency in person, we’ll make sure that your visit takes place under the safest possible conditions.
Have questions or concerns about the coronavirus outbreak affecting your financial situation? E-mail us at email@example.com or call us on 02 448 02 44 for more help.
No doubt you're closely following developments regarding the coronavirus (Covid-19). We're doing the same at KBC, because guaranteeing the well-being and safety of our customers and employees is paramount.
Acting responsibly to deal with the rapidly changing situation
We are closely following the advice and guidelines drawn up by the government. For us, it is important to limit the risks to both customers and employees, while ensuring that our services and payment capabilities continue to be provided as usual.
How does this affect you?
Together with the other Belgian financial institutions, we have decided to open our branches and agencies by appointment only. You can rest assured that we have taken every precaution necessary to ensure your visit takes place under the safest possible conditions.
Contact us the easy way using KBC Mobile
Got a question? Tap the icon at the top right to contact our KBC Live experts and get professional and personalised assistance even faster or arrange an appointment if one is needed.
The meeting can be held face-to-face in a branch near you or take place by video chat.
If you don’t have KBC Mobile, call KBC Live on 078 353 137 (weekdays from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.)
We’re still there for you
If you have specific questions about potential effects of the coronavirus outbreak on your financial situation, just email us at firstname.lastname@example.org. We’ll be happy to help you as soon as we can.
Regardless of how the situation pans out in the days and weeks ahead, we wish to assure you that you can always count on getting the same service and access to us that you're used to. We'll continue to monitor the situation closely and keep you informed of any new developments.
Stay safe and take care of yourself and each other.