Frequently asked questions (FAQs)

Worldline payment terminals

Frequently asked questions (FAQs)

Worldline payment terminals

Just installed a payment terminal or have lots of experience with them?
Whatever the case, you’ll find answers to the most frequently asked questions here:

You can find an overview of the fees and charges on these pages:

You can see an overview of all your digital transactions in myPortal, the online customer portal run by Worldline. You can use this portal to search for specific transactions and to retrieve related details. All the relevant information you find can also be easily downloaded. 

You can find more information in this regard on these pages:

If you're experiencing technical problems, send an e-mail to customerservices.be@worldline.com or call 02 727 86 62.

Depending on the payment terminal you choose, they can pay with the following payment methods:

  • Mastercard
  • Maestro
  • Visa
  • V Pay
  • American Express
  • Diners Club
  • Discover
  • UnionPay
  • JCB
  • Alipay
  • WeChat Pay
  • Debit Mastercard
  • Visa Debit
  • Bancontact
  • Payconiq
  • Meal, eco and gift vouchers

You can order a terminal on Worldline’s website. During the registration process, Worldline will ask you to provide a few details. Have a copy of your identity card ready, as well as an extract from ‘The Crossroads Bank for Enterprises’ (CBE) database and an account statement:

Worldline will send you your terminal once your contract is in order.

For questions regarding invoices or administrative matters, contact Worldline at customerservices.be@worldline.com or call 02 727 86 62.

You can order accessories and paper rolls directly from the Worldline website.

If ‘code 10’ flashes up on the screen of your payment terminal or something seems suspicious, don’t take any chances. Call Worldline right away on 02 205 85 65 (24/7).