The security certificate cannot be read correctly

The security certificate cannot be read correctly

If you can't log in to Business Dashboard, this may be because the security certificate in your browser cannot be read correctly. There are a number of possible causes and solutions for this problem: 

1.You have not yet installed the new version of the KBC security software.

Download and install this software before logging in again to KBC Business Dashboard. Act now! It doesn't cost a thing and takes just 10 minutes to install.

Security software for Windows

2. Use a browser that supports KBC Business Dashboard

See which browsers work with KBC-Online for Business.

  • On a Windows computer, use Internet Explorer to access KBC Business Dashboard. 
  • On a Mac computer, use Safari or Firefox.

If you're already using one of these browsers, it may help to update your browser to the latest version.

3. Clear your Internet Explorer SSL cache.

In Internet Explorer, select: Tools – Internet options – Content tab – Clear SSL state.

Once you've done this, close Internet Explorer and try logging in again to KBC Business Dashboard.

N.B.: the menu bar in Internet Explorer is not always visible. You can make the menu bar visible by pressing the 'Alt' key. Alternatively, you can make the internet options visible by clicking on the gear icon at the top right.

4. Install or re-install your certificate.

Close any open Internet Explorer windows.

In the Windows ‘Start’ menu, select: All Programs – KBC Business Dashboard – Security – Control panel – Install your certificate (you'll need to double-click this). 

Enter your password and try logging in again to KBC Business Dashboard.

5. Reset your Internet Explorer settings

In Internet Explorer, select: Tools – Internet options – Advanced tab – Reset – Reset.

Once you've done this, close Internet Explorer and try logging in again to KBC Business Dashboard.

6. Your antivirus software may be blocking the connection between your computer and KBC Business Dashboard

Check whether there is a 'Scan encrypted connections' option selected in your antivirus software's settings and – if so – switch it off.

Try logging in again to KBC Business Dashboard.

If this problem persists or you need more help, just e-mail us at O4B@kbc.be. Or call our KBC-Helpdesk Corporate while you're at your computer. You can reach us by calling 016 43 25 18 (weekdays from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 2 p.m.).

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