Replacing your defective debit card
- Simply request the card using KBC Touch
- Go through the procedure in a few clicks
- Get your new debit card by post within five business days
- Simply request the card using KBC Mobile
- Go through the procedure in a few clicks
- Get your new debit card by post within five business days
How to replace your defective card using KBC Touch:
- Log in to KBC Touch
- Click ‘More’ at the top of the screen and select ‘Debit cards’
- Select the debit card that is defective
- Click ‘Manage’ at the top and then ‘Block or replace’
- Select ‘Replace a defective card or add a (new) photo to your debit card’ and follow the instructions
Have an Android device and prefer to use KBC Mobile?
Take your phone and just scan this QR code.
Alternatively go to Google Play, to get KBC Mobile.
Have an iPhone and prefer to use KBC Mobile?
Take your phone and just scan this QR code.
Alternatively go to the App Store, to get KBC Mobile.
How to replace your defective card using KBC Mobile:
- Log in to KBC Mobile
- Tap ‘My KBC’
- Scroll to ‘Means of payment’ and select the defective debit card
- Tap ‘Block, replace or cancel’
- Tap ‘Replace your card’
Don’t have KBC Mobile?
Don’t have KBC Mobile?
Kate is also there to help with your card
Need to replace your debit card? Just ask Kate, your digital assistant in KBC Mobile.
Not with us?
- Open a KBC current account online
- Log in to KBC Touch
- Apply for your debit card
Not with us?
- Download KBC Mobile
- Open a KBC current account
- Apply for your debit card
