Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

  • Not using KBC Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Touch?
    Apply for your new bank card using KBC Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Using KBC Mobile?
    Apply for your new bank card using KBC Mobile rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your KBC Bank branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details
2Details of your faulty bank card
If your faulty bank card had a photo on it, we’ll put the same photo on your new card.
3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch
4Rates and charges
KBC Plus Account free replacement of card
KBC Basic Account 6 euros per replacement

We're here to help

Order for euro banknotes

Order for euro banknotes

KBC Sign

KBC Sign

Log in and sign transactions in KBC Touch and KBC Invest without a card reader
Everything about your vehicle in KBC Touch

Everything about your vehicle in KBC Touch

This facility provides you with a handy overview of all your vehicle-related loans and insurance, letting you see everything at a glance
Mastercard benefits

Mastercard benefits

If you have a credit card that uses the Mastercard network, you are entitled to the following benefits at KBC.