Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Touch or KBC Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Touch?

  1.  Log in to KBC Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Mobile?

  1. Log in to KBC Mobile and open the ‘Cards’ tab
  2. Tap your defective debit card
  3. Hit ‘Block or replace’
  4. Select ‘Replace your card’
  5. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.

Making payments & transferring money in KBC Touch

This facility gives you a handy overview of all your accounts and cards, letting you see everything at a glance.

Carefree travel with the apps from KBC!

Order foreign currency, check your account balance while souvenir shopping, or top up your account to pay your credit card bill: with our apps, you can manage all your banking business and insurance before, during and after your trip. Check out our mobile travel tips.

How to log in and sign in KBC Touch

First time using KBC Touch on your computer or tablet? See how to log in and sign transactions.

Admission ticket cancellation insurance

Bought tickets for a festival or cultural event, but are unable to go at the last minute? KBC will refund the cost of your tickets.
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