Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

  • Not using KBC Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Touchh on a PC?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Touch on a tablet?
    Apply for your new bank card using KBC Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your KBC Bank branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details
2Details of your faulty bank card
If your faulty bank card had a photo on it, we’ll put the same photo on your new card.
3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch
4Rates and charges
KBC Plus Account free replacement of card
KBC Basic Account 6 euros per replacement

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Current account made just for you

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Personalised bank card

Personalised bank card

Personalise your bank card with your favourite photo.

Using your prepaid card

Using your prepaid card

Learn how to load your prepaid card, use it to withdraw cash and check your card balance and transactions with our handy guide.