Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

  • Not using KBC Touch yet?
    Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
  • Using KBC Touch?
    Apply for your new bank card using KBC Touch rather than using the form below. We'll send your new card to your home address within five working days.
  • Using KBC Mobile?
    Apply for your new bank card using KBC Mobile rather than using the form below. We'll send your new card to your home address within five working days.
  • Urgently need a new bank card?
    Go to your KBC Bank branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details
2Details of your faulty bank card
If your faulty bank card had a photo on it, we’ll put the same photo on your new card.
3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch
4Rates and charges
KBC Plus Account free replacement of card
KBC Basic Account 6 euros per replacement

We're here to help

Péage or motorway toll? Don't get caught out!

Péage or motorway toll? Don't get caught out!

Which countries charge motorway tolls and what's the smarter way to pay? This list will get you through in no time.
Looking to change a setting in KBC Touch?

Looking to change a setting in KBC Touch?

This feature allows you to change various settings.
Online purchase protection insurance

Online purchase protection insurance

Was your online purchase damaged on delivery? Your KBC credit card will cover the costs.
Android Pay

Android Pay

The easy way to pay on your phone is here. Android Pay makes it quick and effortless. Just wave your card to pay in shops worldwide. Get the app.