Replacing a faulty bank card

My bank card is not working. What should I do now?

Not using KBC Touch yet?
Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
Using KBC Touch on a PC?
Complete and send us the form below to apply for a new bank card. Your new card should be available for collection at your branch within five working days.
Using KBC Touch on a tablet?
Apply for your new bank card using KBC Touch rather than using the form below. We'll send your new card to your home address within five working days.
Using KBC Mobile?
Apply for your new bank card using KBC Mobile rather than using the form below. We'll send your new card to your home address within five working days.
Urgently need a new bank card?
Go to your KBC Bank branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new bank card.

If you're under 18, the form must be signed by one of your parents or a legal guardian.

1Personal details

Title

Mr Ms

First Name

Last Name

Date of birth

E-mail address

Mobile or landline number

Postcode of permanent residential address

2Details of your faulty bank card

Card number of your faulty bank card If your faulty bank card had a photo on it, we’ll put the same photo on your new card.

3Choose a branch

I want to collect my new bank card from this branch.
(Enter a postcode, click 'Find branch' and select a bank branch) *

Find branch

4Rates and charges

KBC Plus Account	free replacement of card
KBC Basic Account	6 euros per replacement

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The perfect pocket money card

A prepaid card is an ideal way for parents to budget things like kids' pocket money. And your children can use one to pay securely online and abroad.

What is a statutory debt clearance period?

Your credit facility is subject to a debt clearance requirement. Before the end of the debt clearance period, you must have fully paid off the outstanding balance on your credit facility at least once so that the outstanding balance comes down to zero.

Pay with the app that doubles as a loyalty card

Payment card charges

Learn what charges apply for using your KBC payment cards abroad before you go there.

Replacing a faulty bank card

Replacing a faulty bank card

My bank card is not working. What should I do now?

We're here to help

The perfect pocket money card

What is a statutory debt clearance period?

Pay with the app that doubles as a loyalty card

Payment card charges

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