Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Touch or KBC Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Touch?

  1.  Log in to KBC Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Mobile?

  1. Log in to KBC Mobile and open the ‘Cards’ tab
  2. Tap your defective debit card
  3. Hit ‘Block or replace’
  4. Select ‘Replace your card’
  5. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.

New in KBC Mobile and KBC Touch

Discover all new features here.
New in KBC Mobile and KBC Touch

What is KBC Touch?

Touch is an app that lets you easily manage your banking and insurance online on your computer or tablet.
What is KBC Touch?

Get a free current account

  • Online and mobile banking
  • Debit card included
  • Open your free account online
Get a free current account

Frozen accounts

Accounts sometimes need to be frozen, but can be unlocked again. Learn more about frozen accounts.
Frozen accounts
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