Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Touch or KBC Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Touch?

  1.  Log in to KBC Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Mobile?

  1. Log in to KBC Mobile and open the ‘Cards’ tab
  2. Tap your defective debit card
  3. Hit ‘Block or replace’
  4. Select ‘Replace your card’
  5. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.

Payments-related queries

Find answers to your questions about current accounts, payment cards, self-banking and other additional services .
Payments-related queries

KBC Sign

Log in quickly and securely to your other online banking tools on your computer with our KBC Sign smartphone app.
KBC Sign

Payment card charges

Learn what charges apply for using your KBC payment cards abroad before you go there.
Payment card charges

Admission ticket cancellation insurance

Bought tickets for a festival or cultural event, but are unable to go at the last minute? KBC will refund the cost of your tickets.
Admission ticket cancellation insurance
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