Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Touch or KBC Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Touch?

  1.  Log in to KBC Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Mobile?

  1. Log in to KBC Mobile and open the ‘Cards’ tab
  2. Tap your defective debit card
  3. Hit ‘Block or replace’
  4. Select ‘Replace your card’
  5. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.

Compare our credit cards and prepaid card

Compare our credit cards and find the one that suits you best.
Compare our credit cards and prepaid card

How to make contactless payments?

You can use your KBC card to quickly and easily pay for small purchases without having to enter your PIN.
How to make contactless payments?

Saving and investing in KBC Touch

Maintain an overview of your savings and investment products, and view all your assets at a glance.
Saving and investing in KBC Touch

Everything about your vehicle in KBC Touch

This facility provides you with a handy overview of all your vehicle-related loans and insurance, letting you see everything at a glance
Everything about your vehicle in KBC Touch
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