Replace a faulty debit card

Replace a faulty debit card

My debit card doesn’t work. What should I do?

If your debit card is defective, you can request a new one using KBC Touch or KBC Mobile. Either way, you’ll get your new card by post within five banking days.

If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.

How do I apply for a replacement debit card using KBC Touch?

  1.  Log in to KBC Touch and click or tap ‘More’ under the top menu bar
  2. Go to ‘Bank cards’
  3. Select your defective debit card
  4. Open the ‘Manage’ tab
  5. Hit ‘Block or replace’ at the top right
  6. Follow the on-screen instructions

How do I apply for a replacement debit card using KBC Mobile?

  1. Log in to KBC Mobile
  2. Tap ‘My KBC’

  3. Tap your defective debit card
  4. Hit ‘Block or replace’
  5. Select ‘Replace your card’
  6. Follow the on-screen instructions

Urgently need a new debit card? Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.

Everything about your house or apartment in KBC Touch

This feature lets you see the mortgage loans and related insurance you've taken out at KBC.

If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

Cancellation insurance for your credit card

If you're unable to head off on your travels or have to return home early, some of the costs incurred will be reimbursed under this cover.

Extended warranty cover

Benefit from two years' extra cover on appliances purchased with your KBC credit card.