Your first points of contact

Please be as specific as possible when you wish to exercise your privacy rights, so that KBC can handle your request appropriately. KBC will need to be able to verify your identity in case someone else tries to exercise your rights. If you have any questions or feedback regarding the exercise of your privacy rights or are you unable to exercise your rights through the digital applications? Send an e-mail to mypersonaldata@kbc.be or contact your KBC branch or your KBC Insurance agent.

If you are a customer and you use KBC Mobile or KBC Touch, you can easily activate your right of access or your right to object to direct marketing. You can consult, amend or terminate the use of certain data yourself using KBC Touch, KBC Mobile, Bolero Online, KBC Business Dashboard, KBC 4 Business or a branch ATM.

If we can contact you digitally, we will give you access through the KBC Mobile app. If you prefer to receive your personal data through another channel (e.g., by post or e-mail), you should state this explicitly in your request.

You can also exercise your rights if you are a platform user, prospect or property owner. To do so, state your name, the telephone number you used to register in the application and, if applicable, the e-mail address.

You can find the pdf copy of the KBC Privacy Statement here.