Heavy rainfall is on its way! But is your home waterproof?
You can take a number of simple measures to protect your home against flooding and water seepage, and so prevent damage to your belongings.
Did you know that Kate can also help you submit a claim?
Have damage to your home and want to file a claim? Tell Kate: ‘I want to file a claim’. You can find Kate, your digital assistant, in the top-right corner of KBC Mobile.
- Clean your gutters. If your gutters get clogged, rainwater cannot flow down the drainpipe and will seek an
alternative escape route.
- Install a wire balloon guard over the drainpipe from the gutter or flat roof to prevent it from getting blocked up by leaves
- If your home is located on low ground and is susceptible to flooding during heavy rainfall, ensure that the drains are up to standard and keep your drain grates free of debris
- If you have a cellar, make sure that everything is stored at least 7 cm above ground level (height of a brick)
- If necessary, do the same with the furniture in your living room
- Ensure you have a supply of sandbags
Report a claim
Sometimes, despite all your efforts, damage does occur. In that case, it’s important to report your claim as quickly as possible.
1. File your claim using KBC Mobile
Easily send us a brief description and digital photos of the damage if you have a claim under your home insurance. We do the rest!
Once you file a claim using KBC Mobile, your KBC insurance contact gets an e-mail with all the relevant information, enabling them (and the people at VAB Breakdown Assistance in some cases) to start processing the claim. You also receive an e-mail confirmation.
1. File your claim using KBC Mobile or KBC Touch
1. Log in to KBC Mobile
2. Tap ‘My KBC’ at the bottom of your screen
3. Scroll down to ‘Insurance’
4. Tap the insurance under which you want to claim
5. Tap ‘File insurance claims and we will help you’
6. File a new claim
1. Log in to KBC Touch
2. Tap or click ‘Contact’
3. Select ‘File and follow up on your claim’
2. Claims reporting at KBC
- Contact your KBC Insurance agent
Your KBC Insurance agent will be happy to help you open a claim and guide you through the steps for having it settled.
Find your KBC Insurance agent.
- Call our call centre:
If you are unable to contact your KBC Insurance agent or need immediate and urgent claims-related assistance, get in touch with our call centre at any time.
How can I ensure that my claim is handled quickly and efficiently?
Provide us with all essential information as quickly as possible:
- The circumstances
- Who was involved
- What has been damaged
- Who has been injured
Tip! Storms, snow or hail on the way? No worries. Use our KBC Mobile app to get weather alerts. It also tells you how you can protect yourself and your property against bad weather conditions in advance. Forewarned is forearmed.