If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

If your card is stolen, lost or retained by an ATM

Call Card Stop on 070 344 344 (0.30 EUR/min) to prevent it being misused

If your bank, credit or prepaid card is lost

Act without delay and block your card with KBC Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions. Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute).

Card Stop will block your card and ensure you get a new one. Card Stop can be contacted at any time.

If your bank, credit or prepaid card is stolen

Act without delay and block your card with KBC Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions. Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute).

Also, file an official report with the police within 24 hours.

If your bank, credit or prepaid card is retained by an ATM

Act without delay and block your card with KBC Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions.

Alternatively, call Card Stop immediately on 070 344 344 (0.30 euros a minute). That way you can be sure that nobody can use your card and you'll automatically receive a new one.

If your card has been retained by a KBC, CBC or KBC Brussels ATM, we'll send you a free text message to let you know.

Bank, credit or prepaid card refused

Cards may be refused for various reasons. To find out more:

More info (Dutch)
More info (French)

Information you need to give to Card Stop

telefoonnummer Card Stop

The Card Stop operator will ask you for details of

  • The circumstances, i.e. whether your card has been lost, stolen or retained by an ATM
  • Who you are, including your name, where you live and when you were born
  • The card to be stopped, including what type of card it is, its number and who issued it
  • The account number linked to the card

At the end of the call, you'll be given a number you need to keep as a reference.

My card is blocked for online use

If you get a message notifying you that your card has been blocked for online use, it means you've entered the wrong PIN three times in a row when logging in. To unblock it, all you have to so is get in touch with your KBC branch. Until then, you can continue to use your card for paying in shops or at payment terminals.

Reactivating your card

Once you've had your credit card or prepaid card stopped, that's that. A frozen bank card, however, is something that you may be able to have reactivated. Contact your KBC branch for help with this.

Do you wish to dispute a transaction, or do you have questions about a specific transaction?

KBC Bank Card: contact your KBC branch. We will definitely need the following details:

  • Your name
  • Card number and type of card
  • The name of the merchant, location, time and amount

KBC Credit card and KBC Prepaid Card: you can dispute a transaction by visiting www.macarte.be, where the procedure is set out in detail. You will have to fill in an electronic form.

Changing card limits

Easily change the limits on your bank card or credit card yourself using KBC Touch or KBC Mobile. You can temporarily raise your maximum spending limit up to twice a year, as long as your card doesn’t have a KBC Flex Budget facility. If you change your limit, it takes effect right away.

Activating bank and credit cards for use in the US

You can easily activate your card for payments in the United States yourself, in KBC Touch and KBC Mobile. Or you can call KBC Live.

What to do if you receive a fraud prevention letter from Worldline

If the Fraud Control department at Worldline suspects that fraudsters have accessed your card details, they will write to tell you. Thanks to its collaboration with Visa and Mastercard, Worldline can quickly trace fraud. The letter will tell you what to do.

You can find out more here.

Tip

Add Card Stop's number (070 344 344) to your phone contacts so you can call them immediately if your card is lost or stolen.

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