Apple Pay: frequently asked questions

Apple Pay: frequently asked questions

Got questions on Apple Pay in KBC Mobile? Check our FAQs for answers.

Still can’t find the answers you’re looking for? Call our experts on 016 43 25 19.

Quick links

Requirements

  • Apple device that supports Apple Pay (see compatible devices and models)
  • KBC Debit Card or KBC credit card linked to a KBC Plus Account
  • Power of attorney over your KBC Plus Account (if you’re a minor aged 10 or over)
It’s easy to upgrade your account using KBC Mobile or KBC Touch:
 
KBC Mobile
  1. Log in to KBC Mobile
  2. Tap ‘My KBC
  3. Select the current account you want to change
  4. Tap the three dots at the top right
  5. Tap ‘Settings
  6. Tap ‘Account type
  7. Hit ‘Upgrade your account’ to convert your KBC Basic Account into a KBC Plus Account
  8. Continue using your existing account number and debit card

 

KBC Touch
  1. Log in to KBC Touch
  2. Select the current account you want to change
  3. Open the ‘Manage’ tab
  4. Click ‘Account type
  5. Hit ‘Upgrade your account’ to convert your KBC Basic Account into a KBC Plus Account
  6. Continue using your existing account number and debit card

Adding cards to Apple Pay

You can add our personal or business debit and credit cards linked to a KBC Plus Account. KBC Prepaid Cards cannot be added to Apple Pay.

You can do so using our KBC Mobile app or the Wallet app on your iPhone.

  1. Open KBC Mobile and log in
  2. Tap ‘Additional services’ > ‘Apple Pay
  3. Choose the debit card you want to add, tap ‘Add to Apple Pay’ and follow the steps
  4. Set it as your default card if you want
  5. Start using Apple Pay
  1. Open the Wallet app on your Apple device and tap the "+" sign at the top right of the screen
  2. Choose the card you want to add, tap ‘Add to Apple Wallet’ and follow the steps
  3. Set it as your default card if you want
  4. Start using Apple Pay
  1. Open the Wallet app on your iPhone, tap the "+" sign at the top right of the screen and follow the steps
  2. Select KBC and then ‘Credit card
  3. Scan your credit card and enter its expiry date and three-digit security code
  4. Opt to verify yourself by text message or over the phone (if you go for the text message method, you’ll receive a verification code to confirm)
  5. Set it as your default card if you want
  6. Start using Apple Pay

Security

Absolutely nothing! If you replace one of our debit or credit cards (like when it gets damaged or it’s expired), we’ll make sure that you can continue to use Apple Pay.

If you’ve lost your iPhone or it’s been stolen, have your debit or credit card linked to Apple Pay blocked right away. The same applies if you lose your linked debit or credit card.

You can block your card in KBC Mobile or by calling Card Stop on + 32 70 344 344. You can block your iPhone using ‘Find my iPhone’.

Once your card or iPhone has been blocked, it can no longer be used to pay, including by Apple Pay.

When you receive your new debit or credit card, you can link it to Apple Pay.

Charges and limits

No. You can use Apple Pay free of charge.

Note that if you’re outside the euro area and use Apple Pay to pay for something, you’ll be charged a foreign exchange commission. See the applicable charges for a debit or credit card linked to Apple Pay.

Apple Pay spending limits are the same as those for your debit or credit card.