Google Pay™

Frequently asked questions

Google Pay™

Frequently asked questions

Need help?

or send an e-mail to kbc.helpdesk@kbc.be

  • Mon–Fri: 8 a.m. to 10 p.m.
  • Sat. from 9 a.m. to 5 p.m.
Card Stop 070 344 344
  1. Call the KBC-Helpdesk on 016 43 25 19 to block your KBC app
  2. Call Card Stop on 070 344 344 (0.30 euros a minute) to block your card
  3. Lock your smartphone with the Android Device Manager to prevent others from using it

When you call Card Stop, you can also ask for a new card, whose details you can then add to Google Pay on your smartphone.

Google Pay comes with some Android phones as standard. If yours doesn’t have it, you can get it from Google Play. Google Pay works on all Android phones running Lollipop 5.0 or higher.

You can use it in any store displaying the Google Pay, Maestro or contactless payment symbol around the world, provided the payment terminal supports Maestro payments. Belgian shops that only use Bancontact don’t accept payments using Google Pay.

All Android phones running 5.0 or higher with Near Field Communication (NFC). Go to ‘Settings -> Networks’ to see if yours has NFC.

Hold your phone close to the payment terminal for a few seconds. For purchases up to 50 euros, just wake your phone. You can make three consecutive payments that way. Need to pay more than 50 euros? Unlock your phone with your PIN, password, swipe pattern or fingerprint. You know you’ve paid once your phone pings or vibrates. The payment terminal will also show you that you’ve paid.

Card Stop 070 344 344

Block your debit card with KBC Mobile. Tap the card you want to block, select Card Stop and follow the instructions.

Or call Card Stop on 070 344 344 (0.30 euros a minute).  This also blocks your virtual card in Google Pay and means that no-one can make payments using your smartphone.

You will have to add your new debit card details again in Google Pay.

Remove your card from Google Pay and start again. You’ll receive a new code to activate your card. Bear in mind that your activation code is only valid for one hour, so enter it right away.

Security

Google Pay generates a virtual card number so your actual card details aren’t saved on your phone. Android doesn’t use them to make payments either. Payments of more than 50 euros need to be authorised with a PIN, password, swipe pattern or fingerprint.

The limit for your KBC Debit Card applies to Google Pay (i.e. a standard 2,500 euros per week per card). You can modify this limit in KBC Touch or in KBC Mobile.

This is done by text message. If you don’t get that option or if the four-digit code that Google Pay shows you doesn’t correspond with the last four digits of your mobile number, you’ll have to provide us with your number. You can enter it under your contact details in KBC Touch or KBC Mobile or give it to us at your KBC branch.

  1. Open Google Pay and select the card for which you want to see the transactions
  2. The app displays the last 10 payments you made with that card

You can find it in the Google Pay app. For security reasons, the app doesn't use your real card number, which is why you only see the last four digits of your virtual account number on your receipt.

Google receives a bare minimum of details (name, merchant, amount, location) to show you.

Card management

Our latest debit cards are contactless-ready and ideal for making smaller payments that way. Check in our KBC Mobile whether your card is enabled for contactless payments.

Open Google Pay and tap the + sign. If your phone hasn’t been secured yet with a PIN, password, fingerprint or swipe pattern, Google Pay will ask you to do this before you go any further. All you have to do then is follow the instructions on your screen to add your card.

You’ll see the last four digits of your debit card number in the lower left corner.

If you've registered more than one card in Google Pay, you pay with your default card (i.e. the card displayed at the top of the list).

Select the card you want to pay with in the app and then hold your smartphone against the terminal.

  1. Select the card you want to set as your default
  2. Drag it to the top of the list: the first card in the list is now your default one
  1. Select the card you want to remove
  2. Tap 'Remove card' at the bottom of the screen

Payment refused?

Press your smartphone's on-off (power) button before making payment.

Google Pay works exclusively with NFC technology on your smartphone.

maestro

It does when it has a Maestro logo on it.

wifi

It does if it has the logo with four radio waves on it.

Try again. Make sure to hold your smartphone long enough and close enough to the terminal. Don't let your smartphone go into sleep mode.

Check

  • Whether you have enough money on your account
  • In KBC Mobile whether 'Contactless payments' has been enabled for your debit card
  • Whether your debit card has been blocked

Possible causes

  • Your smartphone is sleeping: press the on-off (power) button
  • The terminal does not accept Maestro
  • The terminal is not equipped to accept contactless payments

Android, Google Pay and Google are registered trademarks of Google Inc.

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